Chris M's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

Chris M

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the John Lewis, Partnership credit card:

View on product page

Ditched after 15 years

Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct debit kicks in is far too short, I don’t understand why it takes 3 days to generate a PDF. Their customer service is terrible. The final straw for me was when I was refunded for a cancelled holiday (£5k) , Newday refused to take this into account before taking my direct debit ( £2.5k) and took the whole amount. It meant my account was in credit for ages and I couldn’t actually get my hands on my refund to use for anything else . Interaction with their staff on this was appalling . Reviewed on: 19th July 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.