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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.13 (905 reviews)

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2.13

Based on 905 reviews, last reviewed 29th Aug 2026

400% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

New Day is utterly rubbish New Day is utterly rubbish hence why Amazon don’t use them anymore I guess! Why does the awful app log you off and insist on entering all the informat... Read more Reviewed on: 29th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (905)

Balance Transfer Offer

JL Partnership Card sent me a letter offering me 0% interest on balance transfers to the card until December 2016. Nice offer, but not wanted! Again! I don't know what it is with JL, but this year I've had 2-3 unsolicited offers aimed at getting me to increase my limit or transfer balances - I don't want or need them! Why encourage more debt JL, does the penguin need an new igloo! Reviewed on: 2nd September 2015

Outstanding customer service

Had no issues with this credit card, found to have excellent customer service. Seem to offer a high amount of credit. Great if you shop at waitrose, as the vouchers come in handy. Reviewed on: 22nd April 2015

great customer service at all time

i had to call in for some credit card offer the other day. my call was answered immediately and the person who answered my call was super friendly and polite. she was also very knowledgeable, able to answer all my questions without creating more confusions at all. also, never pressured me to purchase or sign up anything on the spot. the best customer service in my life!! Reviewed on: 17th April 2015

Great customer service. Easy use. Good reward scheme

John Lewis credit card - great customer service with sociable opening hours. Good reward scheme and rates. Reviewed on: 7th April 2015

Very customer centric and responsive

I recently received a letter telling me that my credit amount on this card had been increased, but if I didn't want the increase just to ring them and they would leave it as it was. I didn't want the increase, they kept it where I wanted it with one phone call and I didn't get charged for the call. They responded quickly - this made me happy Reviewed on: 9th February 2015

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