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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (865 reviews)

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1.33

Based on 865 reviews, last reviewed 5th Apr 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Newday have ruined JLs integrity Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. ... Read more Reviewed on: 5th April 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (865)

Shocking new website

JL asking all JLP card holders to re-register but the awful new website is making it impossible! Simply will not accept the pin number I'm trying to input. I will try & get through by phone tomorrow but hearing that's impossible too at the moment! What a mess! Reviewed on: 13th October 2016

New website is useless

Useless new website, where is the quality control!? This site should never have gone live. I can't re-register as it keeps complaining that m password (12 digit, Upper case/lower case/special character alpha-numeric) needs to be more than 8 digits!? So basically I can't do anything I need with my account - such as clear this months debit!! Shocking. New site looks great, but a Ferrari without an engine is not a Ferrari. Reviewed on: 12th October 2016

Website disaster

The new John Lewis partnership card website was out of action officially for several days in order to apply updates - but has now been out of action for several more, unofficially, with no notice given to customers as to when things will be up and running again and absolutely no answer on the helpline - I've rung four times and hung on for 20 minutes each time in order to unblock my account. The unblocking occurred when I tried to re-register my card - . Such a good card up until now. This experience is uining the positive John Lewis brand name for customer service. Reviewed on: 12th October 2016

New web site a DISASTER

John Lewis has just updated it's website and has gone from being a 10 star experience to a 2 - and only a 2 because of my previous experience with the company. I cannot now do anything online as the system crashes at every opportunity - WHY change for the sake of new, trendy type sets when you can't use the bloody site. VERY FRUSTRATING. I shall allow a week to sort this out and if no better will look elsewhere. Reviewed on: 11th October 2016

Constantly blocking my card

I've had this card for a few years but in recent months I am plagued by having the card blocked due to 'suspected fraud', currently on a twice-weekly basis. It is only online transactions affected, but that is mainly what I do! Often it's a transaction I make regularly too. Worst was when my online grocery shopping was cancelled due to the card block, meaning my groceries didn't turn up. They have never contacted me to alert me to the block, it's always up to me to chase it. I enjoy the John Lewis reward vouchers but the card is just becoming too unreliable to use. Reviewed on: 26th September 2016

Constantly refusing payment of certain periodic/common transactions

I pay for DropBox, Netflix, Amazon kindle ebooks, Google Drive space every single month throguh direct debit of my JL credit card and buy a number of Amazon e-books each week. John Lewis has stopped payments on each of these in the last 2 months. Never communicates that it has done this, and then says, when I call them up that these are targeted by fraudsters and so stopped through some default wider risk profile. John Lewis do not review your account to see if it is a monthly debit or to see if you buy e-books frequently and thus any action can be lifted. There seems no overview of my actual account activity and I have never made a fraud claim. It feels like you are being harassed and that JL's actual fraud controls are very unsophisticated and customer unfriendly. Reviewed on: 21st September 2016

Continually cancelling my cards

I am, perhaps, a bad customer for a credit card company. I spend a lot on my card and pay it off every month, collecting the rewards and enjoying the 6 weeks' free credit and the consumer protections it affords whilst not paying any fees or interest. So... I understand why a credit card might wish for me not to be a customer of theirs. However, instead of telling me to my face, John Lewis instead continually cancel my cards citing reasons of "a chance there might be fraud on the account some time soon". Note: fraud has never occurred and it often happens when my balance has got large within a month (usually when I most need my cards). There are a few things here: they cancel both cards (if a card had been cloned, it would only impact one of the cards, so prima facie it sounds like they're lying). Also, when I first got the card they asked me to settle my account after only two weeks of using it, so they're clearly uneasy about the amount I spend on it each month (although I have always paid it off in full). Essentially, they appear to be dealing with me dishonestly and it is very worrying to me that a financial services provider and a brand like John Lewis appear to be engaging in dishonest behaviour. I have closed my account now and as a final insult they told me I would forfeit my rewards points. Seems like I'm going to have to find another supermarket to shop at..... Reviewed on: 19th September 2016

I should have received an answer to three queries but not a word.

I had received a £10 voucher from Partnership for purchases I had made earlier but because the code clearly showed only three letters (clearly printed) I could not proceed to use it with a follow up purchase on line - I think it needed 7 characters. Having scratched the covering to reveal the code the voucher then became void. I sent off an email and received one saying I would here from them within 48 hours. This didn't happen so I sent of another email and apart from the within 48 hours I again received not a word. After a while I rang and explained what had and hadn't happened. The operator needed me to hold the line whilst she went to consult with, I presume, someone senior. She returned to tell me to post the voucher to them and another one would be issued. Wishful thinking on my part to expect a reply as no correspondence, so far, has been received from Partnership on that. All this went on well prior to me having a hip replacement; I am now back home after the surgery and well on the way to recovery. So I would respectfully love to know just how things are proceeding with any correspondence that will (I hope) be coming from your end. Reviewed on: 29th July 2016

Great Bonuses

The partnership card is great for large purchases as you have the added security of buying on a credit card, but also you get points for each purchase which are then redeemed for John Lewis vouchers. I think this is a great loyalty scheme, and points add up quickly. Obviously making sure you can pay of the full amount as quickly as possible is the sensible thing, but it's a great choice for a credit card. Reviewed on: 24th December 2015

Wouldn't change to another!

I've held a Partnership Card for 8 years now, having changed from a First Direct one. I pay in full every month, so have never looked for a card with a low charge, but I do like one that gives me a little something for spending my money. With this card, I get John Lewis vouchers that I can spend at JL, or Waitrose for some treats. I can check my balance on line and it's easy enough to speak to a 'real' person if I want to - have to say, I can't remember the last time I did this! I've never been bombarded with offers to increase my limit but every month I get leaflets for all John Lewis products, in with my statement. There to accept, or not. Overall, I can't fault it. Reviewed on: 27th October 2015

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