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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (860)

Constantly refusing payment of certain periodic/common transactions

I pay for DropBox, Netflix, Amazon kindle ebooks, Google Drive space every single month throguh direct debit of my JL credit card and buy a number of Amazon e-books each week. John Lewis has stopped payments on each of these in the last 2 months. Never communicates that it has done this, and then says, when I call them up that these are targeted by fraudsters and so stopped through some default wider risk profile. John Lewis do not review your account to see if it is a monthly debit or to see if you buy e-books frequently and thus any action can be lifted. There seems no overview of my actual account activity and I have never made a fraud claim. It feels like you are being harassed and that JL's actual fraud controls are very unsophisticated and customer unfriendly. Reviewed on: 21st September 2016

Continually cancelling my cards

I am, perhaps, a bad customer for a credit card company. I spend a lot on my card and pay it off every month, collecting the rewards and enjoying the 6 weeks' free credit and the consumer protections it affords whilst not paying any fees or interest. So... I understand why a credit card might wish for me not to be a customer of theirs. However, instead of telling me to my face, John Lewis instead continually cancel my cards citing reasons of "a chance there might be fraud on the account some time soon". Note: fraud has never occurred and it often happens when my balance has got large within a month (usually when I most need my cards). There are a few things here: they cancel both cards (if a card had been cloned, it would only impact one of the cards, so prima facie it sounds like they're lying). Also, when I first got the card they asked me to settle my account after only two weeks of using it, so they're clearly uneasy about the amount I spend on it each month (although I have always paid it off in full). Essentially, they appear to be dealing with me dishonestly and it is very worrying to me that a financial services provider and a brand like John Lewis appear to be engaging in dishonest behaviour. I have closed my account now and as a final insult they told me I would forfeit my rewards points. Seems like I'm going to have to find another supermarket to shop at..... Reviewed on: 19th September 2016

I should have received an answer to three queries but not a word.

I had received a £10 voucher from Partnership for purchases I had made earlier but because the code clearly showed only three letters (clearly printed) I could not proceed to use it with a follow up purchase on line - I think it needed 7 characters. Having scratched the covering to reveal the code the voucher then became void. I sent off an email and received one saying I would here from them within 48 hours. This didn't happen so I sent of another email and apart from the within 48 hours I again received not a word. After a while I rang and explained what had and hadn't happened. The operator needed me to hold the line whilst she went to consult with, I presume, someone senior. She returned to tell me to post the voucher to them and another one would be issued. Wishful thinking on my part to expect a reply as no correspondence, so far, has been received from Partnership on that. All this went on well prior to me having a hip replacement; I am now back home after the surgery and well on the way to recovery. So I would respectfully love to know just how things are proceeding with any correspondence that will (I hope) be coming from your end. Reviewed on: 29th July 2016

Great Bonuses

The partnership card is great for large purchases as you have the added security of buying on a credit card, but also you get points for each purchase which are then redeemed for John Lewis vouchers. I think this is a great loyalty scheme, and points add up quickly. Obviously making sure you can pay of the full amount as quickly as possible is the sensible thing, but it's a great choice for a credit card. Reviewed on: 24th December 2015

Wouldn't change to another!

I've held a Partnership Card for 8 years now, having changed from a First Direct one. I pay in full every month, so have never looked for a card with a low charge, but I do like one that gives me a little something for spending my money. With this card, I get John Lewis vouchers that I can spend at JL, or Waitrose for some treats. I can check my balance on line and it's easy enough to speak to a 'real' person if I want to - have to say, I can't remember the last time I did this! I've never been bombarded with offers to increase my limit but every month I get leaflets for all John Lewis products, in with my statement. There to accept, or not. Overall, I can't fault it. Reviewed on: 27th October 2015

Balance Transfer Offer

JL Partnership Card sent me a letter offering me 0% interest on balance transfers to the card until December 2016. Nice offer, but not wanted! Again! I don't know what it is with JL, but this year I've had 2-3 unsolicited offers aimed at getting me to increase my limit or transfer balances - I don't want or need them! Why encourage more debt JL, does the penguin need an new igloo! Reviewed on: 2nd September 2015

Outstanding customer service

Had no issues with this credit card, found to have excellent customer service. Seem to offer a high amount of credit. Great if you shop at waitrose, as the vouchers come in handy. Reviewed on: 22nd April 2015

great customer service at all time

i had to call in for some credit card offer the other day. my call was answered immediately and the person who answered my call was super friendly and polite. she was also very knowledgeable, able to answer all my questions without creating more confusions at all. also, never pressured me to purchase or sign up anything on the spot. the best customer service in my life!! Reviewed on: 17th April 2015

Great customer service. Easy use. Good reward scheme

John Lewis credit card - great customer service with sociable opening hours. Good reward scheme and rates. Reviewed on: 7th April 2015

Very customer centric and responsive

I recently received a letter telling me that my credit amount on this card had been increased, but if I didn't want the increase just to ring them and they would leave it as it was. I didn't want the increase, they kept it where I wanted it with one phone call and I didn't get charged for the call. They responded quickly - this made me happy Reviewed on: 9th February 2015

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