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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.35

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Utter shambles

Called for a new card two week ago; after 45 mins on hold this morning, I was told that the card had not been issued, although my previous one had been deactivated. Have to wait another 7 days for the new card. Would I recommend John Lewis? Only to people I don't like. Reviewed on: 28th October 2016

From bad to worse

Well the saga continues. My payment was sent electronically on 6 Oct arrived in my account on 20 Oct and I was charged £12 late fee, £21 + interest. Numerous lengthy attempts to phone, didn't speak to anyone. Sent emails until email went down. But I have had reply to one email to say they are investigating and I should hear back within 8 weeks! Sent recorded letter, nothing yet. Received letter in post advising me that I had defaulted on my credit agreement by not making a payment! Then on 24 they refunded my late fee plus £2 interest. Have lost sleep over this, refuse to use my Partnership Card anymore. Finally got through straight away when I tried in the small hours of the morning. Assured that interest payment would be reimbursed. Hasn't happened yet but in the meantime have paid off my balance so John Lewis can say goodbye to my custom fiorever. I refuse to be treated like this, abysmal carry on and heads should roll over this chaos. Reviewed on: 28th October 2016

From good to bad

No notification or warning that the online site was being upgraded, or that you would have to re-register to be able to access your account/pay your bill etc - when there are so many scams out there to try and get your details I find this disgusting that customers were not pre-warned about this. As if that wasn't bad enough, the 'improved' site is useless. It shows there are no transactions despite there having been several. Very disappointed that a company like John Lewis have let this happen. Reviewed on: 27th October 2016

NEW SITE SHAMBLES

Absolute disgarace. JLP should sack HSBC for the shambles and inanbilty to get even simple help. On top of that, unable to dowmload transactions into my finance package - a great advantage that the original website offered. Not a professional offering at all. Reviewed on: 27th October 2016

Terrible mess

My partnership card was declined yesterday and this morning in Waitrose. I have spent almost an hour on the phone to customer services but nobody answered. Went online and tried to re register but that doesn't work either. What a shambles - put enough trained staff on the phone lines and give a bit more info online as to what we are supposed to do now that account access and use of cards is seemingly blocked. Reviewed on: 27th October 2016

New website disaster

What a terrible customer experience: - No notification that the website was changing or that customers would need to re-register to be able to access their accounts. - Website bugs meaning that choosing a pin that the site accepted took close to a dozen attempts. - Payments not being accepted through the website. - Telephone payment system has also gone down making it impossible to actually pay off credit cards. - John Lewis Financial Services unable to stop late payment fines and interest being charged to cards - apparently they will be refunded, but that waits to be seen. - Secure messaging through their website is down. - Statement pdfs not currently working. All in all a case study in what not to do. Perfectly happy customers now unhappy due to change being handled in an appalling way! Reviewed on: 27th October 2016

Hopeless

I have tried for two weeks now to re-register my Partnership card on the new website, with no luck. It keeps telling me it has no records of my details, although during this time it has managed to send me my current bill! I have waited on the phone for ages - at a cost - on numerous occasions and never managed to get through to anyone. Have emailed John Lewis Customer Services who cannot help but advise to ring the Partnership Card number! (No email address given for Partnership Card Customer Services!). Maybe Paula Nickolds could make sorting this fiasco out her number one priority. Reviewed on: 26th October 2016

Who can use the new system

The new system is impossible to use. It keeps telling me to go away and try later. I have given up on the telephone contact. I was beginning to think that I had been scammed until I read some of these reviews. Reviewed on: 25th October 2016

Its a lottery

I tries to re-register my card as instructed. I entered everything correctly and then it came up with a message that the user name should be between a certain number of characters, even though I had obeyed the rule. Rang customer service - waited 29 minutes and basically what they said was the user name works with some people and not others and advised me to re-register the following day. Why didn't they put a warning on the site that it may not work or they could have had a message at the beginning of the phone call to this effect. So in other words it was a lottery if you could register or not!! What a farce. Reviewed on: 25th October 2016

John Lewis Partnership Card switch Over

John Lewis Partnership Card switch over - What a load of RubbishI had my card blocked whilst away for a break in Norfolk. The first I realized was when my card was refused whilst trying to pay for a meal in a pub. I tried to re-register my card using my laptop online without success. When I eventually came home on 14th October to try and sort it out on the phone, (very patchy mobile phone service on the North Norfolk Coast) it took me 3 attempts to get through. First 45 minutes and gave up, second 35 minutes and gave up, eventually at around 11pm at night after another 40 minute wait listening to bland music, I spoke to an adviser who unblocked my account. Hooray! I foolishly thought I could then just re-register; all would be well and pay off my account. After successfully re-registering it would not accept any payment online. I had to go to the bank and do it manually. The way the statements are laid out is very confusing; I preferred the old system, which was simpler to understand. I Have had a look today and tried to login 3 times unsuccessfully this morning, can’t even access the website. Things are going from bad to worse, at least before I could view my account, statements etc. even if I could not make a payment. I still don’t know if it is possible to pay off an account or not online. John Lewis you get a big fat zero!!! Reviewed on: 25th October 2016

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