Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (866 reviews)

View other John Lewis products

1.33

Based on 866 reviews, last reviewed 15th Apr 2025

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Pity you cannot give 0 They block your card for no r... Pity you cannot give 0 They block your card for no reason and cannot explain why! Reviewed on: 15th April 2025

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (866)

Its a lottery

I tries to re-register my card as instructed. I entered everything correctly and then it came up with a message that the user name should be between a certain number of characters, even though I had obeyed the rule. Rang customer service - waited 29 minutes and basically what they said was the user name works with some people and not others and advised me to re-register the following day. Why didn't they put a warning on the site that it may not work or they could have had a message at the beginning of the phone call to this effect. So in other words it was a lottery if you could register or not!! What a farce. Reviewed on: 25th October 2016

John Lewis Partnership Card switch Over

John Lewis Partnership Card switch over - What a load of RubbishI had my card blocked whilst away for a break in Norfolk. The first I realized was when my card was refused whilst trying to pay for a meal in a pub. I tried to re-register my card using my laptop online without success. When I eventually came home on 14th October to try and sort it out on the phone, (very patchy mobile phone service on the North Norfolk Coast) it took me 3 attempts to get through. First 45 minutes and gave up, second 35 minutes and gave up, eventually at around 11pm at night after another 40 minute wait listening to bland music, I spoke to an adviser who unblocked my account. Hooray! I foolishly thought I could then just re-register; all would be well and pay off my account. After successfully re-registering it would not accept any payment online. I had to go to the bank and do it manually. The way the statements are laid out is very confusing; I preferred the old system, which was simpler to understand. I Have had a look today and tried to login 3 times unsuccessfully this morning, can’t even access the website. Things are going from bad to worse, at least before I could view my account, statements etc. even if I could not make a payment. I still don’t know if it is possible to pay off an account or not online. John Lewis you get a big fat zero!!! Reviewed on: 25th October 2016

Great now worse than terrible

New system terrible service. 3 hours in total on hold, payments not credited to account,no help from the banking team, no communication. Customer Service at its very worst !!! Avoid! Reviewed on: 24th October 2016

Cannot access new website

I currently have no way to access my online banking as the 'upgrade' has locked me out and after hours on hold to customer service no one is picking up the phone. I just want to pay off my credit card! How is John Lewis so backwards with this!? Reviewed on: 24th October 2016

Update - no apology and blaming the customer

You emailed and asked for an update; here it is. I complained by letter on 19th October (the “secure message” section of their website still isn’t working as I write), and have had no response except to receive this month’s statement complete with late payment fee of £12 and £9.03 interest. I’m not surprised at the lack of an immediate reply; there must be thousands of unhappy customers who have had their stress levels increased by the rejected payments and unfair imposition of financial penalties, and their blood pressures raised by time wasted hanging on the phone line. Meanwhile the “improved” statement is only better if you want huge print which means what would previously have fitted on a single side of A4 now stretches to five. On the last of these was a “Default sum notice” which claims that there has been “a breach of the credit agreement by you”. When the dust settles, it will be interesting to have a measured, independent view on who was actually at fault here. (Well done on your Blog summary, by the way.) So far, JLP has apologised only for the delays caused by “high call volumes” on its phone (note that, very revealingly, it’s the customers who are blamed for ringing up in such numbers, not JLP for having such hopelessly inadequate provision to answer the calls generated by their own bungling). My current feeling is that, even if JLP had responded to me apologetically rather than punitively, I couldn’t continue as a customer of an organisation which is so extraordinarily inept. Reviewed on: 23rd October 2016

New website for John Lewis Partnership Card - Disaster

After having been made to re-register to a new on-line account servicing system I have found the new system to be a big step backwards. As someone who works in IT I would have lost my job if I had deployed a "new approved system" that lacks a lot of the functionality of the old system and with parts of the new system not working. Looks like a new credit card for me after many years of loyal custom Reviewed on: 23rd October 2016

Re-registration for JLP finance/website.

I'm appalled at the complete disregard for customers shown by John Lewis over their new financial website. I have tried for 2 weeks to re-register and all to no avail. Endless phone calls to their call centre, only one of which was answered by a 'human', have been a waste of time as the queue of irate customers has meant that the system has been overloaded. What a disappointment for a great British Institution. How could JLP not have anticipated this? Reviewed on: 23rd October 2016

Appalling service

I settle my Partnership Card balance every month but although my October payment left my bank account on 6 October it did not appear on my JohnLewis statement until 20 October. In between I made several attempts to phone, tried emailing and finally sent letter by recorded delivery. In the meantime I have been charged £12 late payment fee plus interest charges. Yesterday I received a letter stating that I had defaulted on my Credit Card Agreement with John Lewis because I had failed to make a payment on time. I have contacted my bank, HSBC, who also happen to be John Lewis's bank too! They assured me that John Lewis had my payment as soon as it left my account so where it went for fourteen days I don't know. The bank gave me a unique reference number that proves my payment was sent on 6 October. Words fail me with the amount of incompetence shown by this company who I have always supported. Well John Lewis, guess what? This loyal customer of many years is leaving and no amount of apologies or compensation will change my mind. The stress and anxiety this is causing me is unbelievable. People, vote with your feet - leave this company, they don't deserve our custom! Reviewed on: 23rd October 2016

appalling cust experience - card deactivated because JLFS unable to accept payment

my bank advised me payment was unable to be made to JLFS. I rang the bank and they tried again. Not possible. Rang JLFS and was advised they had an issue, I should wait until next bill and deduct any interest or other charges that might have automatically been added. 10 days later my & my wife's cards are inactivated. Rang JLFS and was told i was misinformed earlier and that card was inactive due to non payment. Payment taken over phone but cards 'can only be reactivated 48hrs later'. Not much use to travelling wife. Goodbye JLFS. Reviewed on: 22nd October 2016

Credit card Shambles as payment rejected and card locked

Went shopping this morning only to have my JL partnership card rejected. Wasted journey and disappointed family. Contacted call centre and waited nearly an hour for a response to be told that my payment hadn't been received. Turned out that it had been returned by their system. No credit until Monday as payment cannot be made until. Basically we are very sorry and no mention of compensation. I will be looking for a new credit card provider as soon as I get a chance. Such poor service. Reviewed on: 22nd October 2016

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Aquis Card
from Vanquis 4.61 from 38 reviews
Balance Transfer Credit Card
from Halifax 4.54 from 56 reviews
Credit Card
from M&S Bank - Marks and Spencer 2.62 from 177 reviews

There's still more to see!

John Lewis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub