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Derek St Romaine

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Review of the John Lewis, Partnership Card:

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John Lewis Partnership Card switch Over

John Lewis Partnership Card switch over - What a load of RubbishI had my card blocked whilst away for a break in Norfolk. The first I realized was when my card was refused whilst trying to pay for a meal in a pub. I tried to re-register my card using my laptop online without success. When I eventually came home on 14th October to try and sort it out on the phone, (very patchy mobile phone service on the North Norfolk Coast) it took me 3 attempts to get through. First 45 minutes and gave up, second 35 minutes and gave up, eventually at around 11pm at night after another 40 minute wait listening to bland music, I spoke to an adviser who unblocked my account. Hooray! I foolishly thought I could then just re-register; all would be well and pay off my account. After successfully re-registering it would not accept any payment online. I had to go to the bank and do it manually. The way the statements are laid out is very confusing; I preferred the old system, which was simpler to understand. I Have had a look today and tried to login 3 times unsuccessfully this morning, can’t even access the website. Things are going from bad to worse, at least before I could view my account, statements etc. even if I could not make a payment. I still don’t know if it is possible to pay off an account or not online. John Lewis you get a big fat zero!!! Reviewed on: 25th October 2016

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