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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (881 reviews)

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1.33

Based on 881 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

New Day are a shambles. New Day are a shambles. My bank does not recognise New Day’s new account. Why does John Lewis subcontract their services incapable companies that do ... Read more Reviewed on: 4th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (881)

NEW SITE SHAMBLES

Absolute disgarace. JLP should sack HSBC for the shambles and inanbilty to get even simple help. On top of that, unable to dowmload transactions into my finance package - a great advantage that the original website offered. Not a professional offering at all. Reviewed on: 27th October 2016

Terrible mess

My partnership card was declined yesterday and this morning in Waitrose. I have spent almost an hour on the phone to customer services but nobody answered. Went online and tried to re register but that doesn't work either. What a shambles - put enough trained staff on the phone lines and give a bit more info online as to what we are supposed to do now that account access and use of cards is seemingly blocked. Reviewed on: 27th October 2016

New website disaster

What a terrible customer experience: - No notification that the website was changing or that customers would need to re-register to be able to access their accounts. - Website bugs meaning that choosing a pin that the site accepted took close to a dozen attempts. - Payments not being accepted through the website. - Telephone payment system has also gone down making it impossible to actually pay off credit cards. - John Lewis Financial Services unable to stop late payment fines and interest being charged to cards - apparently they will be refunded, but that waits to be seen. - Secure messaging through their website is down. - Statement pdfs not currently working. All in all a case study in what not to do. Perfectly happy customers now unhappy due to change being handled in an appalling way! Reviewed on: 27th October 2016

Hopeless

I have tried for two weeks now to re-register my Partnership card on the new website, with no luck. It keeps telling me it has no records of my details, although during this time it has managed to send me my current bill! I have waited on the phone for ages - at a cost - on numerous occasions and never managed to get through to anyone. Have emailed John Lewis Customer Services who cannot help but advise to ring the Partnership Card number! (No email address given for Partnership Card Customer Services!). Maybe Paula Nickolds could make sorting this fiasco out her number one priority. Reviewed on: 26th October 2016

Who can use the new system

The new system is impossible to use. It keeps telling me to go away and try later. I have given up on the telephone contact. I was beginning to think that I had been scammed until I read some of these reviews. Reviewed on: 25th October 2016

Its a lottery

I tries to re-register my card as instructed. I entered everything correctly and then it came up with a message that the user name should be between a certain number of characters, even though I had obeyed the rule. Rang customer service - waited 29 minutes and basically what they said was the user name works with some people and not others and advised me to re-register the following day. Why didn't they put a warning on the site that it may not work or they could have had a message at the beginning of the phone call to this effect. So in other words it was a lottery if you could register or not!! What a farce. Reviewed on: 25th October 2016

John Lewis Partnership Card switch Over

John Lewis Partnership Card switch over - What a load of RubbishI had my card blocked whilst away for a break in Norfolk. The first I realized was when my card was refused whilst trying to pay for a meal in a pub. I tried to re-register my card using my laptop online without success. When I eventually came home on 14th October to try and sort it out on the phone, (very patchy mobile phone service on the North Norfolk Coast) it took me 3 attempts to get through. First 45 minutes and gave up, second 35 minutes and gave up, eventually at around 11pm at night after another 40 minute wait listening to bland music, I spoke to an adviser who unblocked my account. Hooray! I foolishly thought I could then just re-register; all would be well and pay off my account. After successfully re-registering it would not accept any payment online. I had to go to the bank and do it manually. The way the statements are laid out is very confusing; I preferred the old system, which was simpler to understand. I Have had a look today and tried to login 3 times unsuccessfully this morning, can’t even access the website. Things are going from bad to worse, at least before I could view my account, statements etc. even if I could not make a payment. I still don’t know if it is possible to pay off an account or not online. John Lewis you get a big fat zero!!! Reviewed on: 25th October 2016

Great now worse than terrible

New system terrible service. 3 hours in total on hold, payments not credited to account,no help from the banking team, no communication. Customer Service at its very worst !!! Avoid! Reviewed on: 24th October 2016

Cannot access new website

I currently have no way to access my online banking as the 'upgrade' has locked me out and after hours on hold to customer service no one is picking up the phone. I just want to pay off my credit card! How is John Lewis so backwards with this!? Reviewed on: 24th October 2016

Update - no apology and blaming the customer

You emailed and asked for an update; here it is. I complained by letter on 19th October (the “secure message” section of their website still isn’t working as I write), and have had no response except to receive this month’s statement complete with late payment fee of £12 and £9.03 interest. I’m not surprised at the lack of an immediate reply; there must be thousands of unhappy customers who have had their stress levels increased by the rejected payments and unfair imposition of financial penalties, and their blood pressures raised by time wasted hanging on the phone line. Meanwhile the “improved” statement is only better if you want huge print which means what would previously have fitted on a single side of A4 now stretches to five. On the last of these was a “Default sum notice” which claims that there has been “a breach of the credit agreement by you”. When the dust settles, it will be interesting to have a measured, independent view on who was actually at fault here. (Well done on your Blog summary, by the way.) So far, JLP has apologised only for the delays caused by “high call volumes” on its phone (note that, very revealingly, it’s the customers who are blamed for ringing up in such numbers, not JLP for having such hopelessly inadequate provision to answer the calls generated by their own bungling). My current feeling is that, even if JLP had responded to me apologetically rather than punitively, I couldn’t continue as a customer of an organisation which is so extraordinarily inept. Reviewed on: 23rd October 2016

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