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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (865 reviews)

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1.33

Based on 865 reviews, last reviewed 5th Apr 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Newday have ruined JLs integrity Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. ... Read more Reviewed on: 5th April 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (865)

A mess of their own making

JLP card has undergone a disastrous revamp which makes it no longer recommendable. Like others here, my monthly payment for 12th October was rejected by JLP but I was not informed that this had happened - I found out on the following Sunday in a routine check of my current account. Two attempts to pay manually while online were rejected with messages to contact the recipient. I then discovered that the website was closed and all I received was an error message 6006 telling me to contact Customer Services by phone immediately. After a total of over an hour that night and next morning listening to a recording asking me to hold the line, I rang my bank. Fortunately, they answered immediately and were very helpful. Having registered with JLP's new "improved" site, I find that I still cannot send them a message, but that I have been charged a flat fee for late payment and interest on the outstanding balance. JLP should not have made alterations to their system for accepting payments without warning their customers; they should have in place a way of notifying people whose payments have been rejected; they should not close down their website without warning; but if nevertheless they think it's a great idea to do all of this all at once they should at least ensure that they have a telephone service capable of handling the predictably huge number of calls. It's astonishing that a company which prides itself on serving its customers well (and spending megabucks on sentimental Christmas adverts) should have made so many basic mistakes which employing a reasonably competent IT specialist could have prevented . Reviewed on: 19th October 2016

Absolutely no acknowledgement of problem

My full payment made before due date on 12th oct bounced back, and did;t realise for a couple of days by which time £12 late payment charge and £19 interest had been added to my total. Didn't know there was problem, tried to pay again, bounced back again. Spent practically all of Monday 17th on phone - no joy. No message on phone saying they're aware of problems. So have written letter to them, to be signed for. Await their response. Reviewed on: 18th October 2016

very poor communication

over a week now since the disastrous upgrade and still unable to access my account and absolutely no indication of when the problems will be sorted.Call centre is overwhelmed so do not bother to try and contact Reviewed on: 17th October 2016

New website but little quality control

Logged into the John Lewis Partnership card website to review current status of my transactions and was surprised to find that they had launched a new site and I had to re-register. My first reaction was that, as I had not been notified of the change, was I somehow being redirected to a dodgy site by a scammer. On establishing that this was not the case I created a login and entered the new site. Not particularly impressed with the results, can see little that has changed which is beneficial and my first major concern is that when reviewing current transactions the total amount has disappeared. So you need to have a calculator to hand to identify what is your current total owed this statement period. Now there is a backward step. So, fairly quickly two major concerns on how this release was managed.... Communication and testing. With any new product there must be communication in advance with the target audience to explain what is changing, why it is changing and what the benefits are (otherwise why change it). Any new functionality needs rigorous testing before being released into the outside world. Having been an IT Manager for over 20 years I would have been slated for something like this with by a client base of hundreds, JL have a potential base of millions. Having read the other reviews on difficulties with registering and logging in I believe that they need a thorough review of their processes or risk losing customers. Reviewed on: 16th October 2016

What's happening John Lewis? You are losing loyal customers fast. Woeful service today!

25 minutes to get through to the first person. Then passed on to another person which took another 10 minute. Couldn't process my payment so ended up having a block put on my card. Now spending my afternoon trying to get it unblocked by my bank (12 on hold so far...) so I can try to make a payment online to avoid having to call JL again... Reviewed on: 15th October 2016

Online site

I have rung 5 times since Monday October 10th. The total time I have been on hold is more than 3 hours. That means that I've heard the message, "Unfortunately, all our advisors are dealing with other customers at present. Please hold the line and your call will be answered as soon as possible," about 400 times! Between this repeated announcement I hear discordant, dreadful 'music'. My problem is still unresolved after 6 days and I can't log on. Reviewed on: 15th October 2016

Warning about new website

This is beyond a joke. How can they have allowed such a mess to happen? At least they've put some FAQs on the website because nobody can reach their rubbish call centre. John Lewis needs to review their relationship with the company that manages their cards as their brand has had some serious damage. I will cancel my card as soon as they accept my payment to pay it off. Payments will not be accepted. Am also now locked out of the website and have held for 45 minutes and then 30 minutes today with no response. Reviewed on: 14th October 2016

Rubbish website - not properly tested?

John Lewis have clearly not fully tested their new website before launching it. I'm finding it impossible to re-register my card because it won't accept the new PIN that is required. The obvious temporary fix would be to take down the online registration service and publish a notice advising customers when it will be fixed and when it can be used again. Then they wouldn't have so many phone calls to the call centre - I gave up after 30 mins. on the phone. Reviewed on: 14th October 2016

The worst.

I've been trying to pay off my credit card for a few days now with no success! Their new website is terrible! I've tried calling but after being on the phone for over 40 mins without speaking to anyone i've given up. If things don't change in the next few days then i'm going to get rid of this credit card and find another with better customer service and online service. Reviewed on: 14th October 2016

PARTNERSHIP CARD - NEW WEBSITE IS A JOKE

Absolutely shocking - the person who project managed the new website should be sacked. Diabolical. 30 minutes holding to try and get through. They've changed their details so my bank transfer payments have bounced back...a 'bug' in the system they say. I'm also trying to trace a payment that left my bank account on the 10th but is not showing up on their system. They are looking into it. This is such a joke and really poor for the John Lewis brand. Reviewed on: 14th October 2016

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