Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

View other John Lewis products

1.32

Based on 860 reviews, last reviewed 17th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (860)

Online site

I have rung 5 times since Monday October 10th. The total time I have been on hold is more than 3 hours. That means that I've heard the message, "Unfortunately, all our advisors are dealing with other customers at present. Please hold the line and your call will be answered as soon as possible," about 400 times! Between this repeated announcement I hear discordant, dreadful 'music'. My problem is still unresolved after 6 days and I can't log on. Reviewed on: 15th October 2016

Warning about new website

This is beyond a joke. How can they have allowed such a mess to happen? At least they've put some FAQs on the website because nobody can reach their rubbish call centre. John Lewis needs to review their relationship with the company that manages their cards as their brand has had some serious damage. I will cancel my card as soon as they accept my payment to pay it off. Payments will not be accepted. Am also now locked out of the website and have held for 45 minutes and then 30 minutes today with no response. Reviewed on: 14th October 2016

Rubbish website - not properly tested?

John Lewis have clearly not fully tested their new website before launching it. I'm finding it impossible to re-register my card because it won't accept the new PIN that is required. The obvious temporary fix would be to take down the online registration service and publish a notice advising customers when it will be fixed and when it can be used again. Then they wouldn't have so many phone calls to the call centre - I gave up after 30 mins. on the phone. Reviewed on: 14th October 2016

The worst.

I've been trying to pay off my credit card for a few days now with no success! Their new website is terrible! I've tried calling but after being on the phone for over 40 mins without speaking to anyone i've given up. If things don't change in the next few days then i'm going to get rid of this credit card and find another with better customer service and online service. Reviewed on: 14th October 2016

PARTNERSHIP CARD - NEW WEBSITE IS A JOKE

Absolutely shocking - the person who project managed the new website should be sacked. Diabolical. 30 minutes holding to try and get through. They've changed their details so my bank transfer payments have bounced back...a 'bug' in the system they say. I'm also trying to trace a payment that left my bank account on the 10th but is not showing up on their system. They are looking into it. This is such a joke and really poor for the John Lewis brand. Reviewed on: 14th October 2016

Shocking new website

JL asking all JLP card holders to re-register but the awful new website is making it impossible! Simply will not accept the pin number I'm trying to input. I will try & get through by phone tomorrow but hearing that's impossible too at the moment! What a mess! Reviewed on: 13th October 2016

New website is useless

Useless new website, where is the quality control!? This site should never have gone live. I can't re-register as it keeps complaining that m password (12 digit, Upper case/lower case/special character alpha-numeric) needs to be more than 8 digits!? So basically I can't do anything I need with my account - such as clear this months debit!! Shocking. New site looks great, but a Ferrari without an engine is not a Ferrari. Reviewed on: 12th October 2016

Website disaster

The new John Lewis partnership card website was out of action officially for several days in order to apply updates - but has now been out of action for several more, unofficially, with no notice given to customers as to when things will be up and running again and absolutely no answer on the helpline - I've rung four times and hung on for 20 minutes each time in order to unblock my account. The unblocking occurred when I tried to re-register my card - . Such a good card up until now. This experience is uining the positive John Lewis brand name for customer service. Reviewed on: 12th October 2016

New web site a DISASTER

John Lewis has just updated it's website and has gone from being a 10 star experience to a 2 - and only a 2 because of my previous experience with the company. I cannot now do anything online as the system crashes at every opportunity - WHY change for the sake of new, trendy type sets when you can't use the bloody site. VERY FRUSTRATING. I shall allow a week to sort this out and if no better will look elsewhere. Reviewed on: 11th October 2016

Constantly blocking my card

I've had this card for a few years but in recent months I am plagued by having the card blocked due to 'suspected fraud', currently on a twice-weekly basis. It is only online transactions affected, but that is mainly what I do! Often it's a transaction I make regularly too. Worst was when my online grocery shopping was cancelled due to the card block, meaning my groceries didn't turn up. They have never contacted me to alert me to the block, it's always up to me to chase it. I enjoy the John Lewis reward vouchers but the card is just becoming too unreliable to use. Reviewed on: 26th September 2016

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

John Lewis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub