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Neil Meyrick

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Review of the John Lewis, Partnership Card:

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appalling cust experience - card deactivated because JLFS unable to accept payment

my bank advised me payment was unable to be made to JLFS. I rang the bank and they tried again. Not possible. Rang JLFS and was advised they had an issue, I should wait until next bill and deduct any interest or other charges that might have automatically been added. 10 days later my & my wife's cards are inactivated. Rang JLFS and was told i was misinformed earlier and that card was inactive due to non payment. Payment taken over phone but cards 'can only be reactivated 48hrs later'. Not much use to travelling wife. Goodbye JLFS. Reviewed on: 22nd October 2016

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