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Jean Marshall

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All reviews (3)

Review of the Allianz, Car insurance:

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Top notch company

My previous insurance company wanted to increase my premium by nearly 50%. Allianz matched my premium from last year, amazing. Reviewed on: 17th September 2024

Review of the John Lewis, Partnership Card:

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From bad to worse

Well the saga continues. My payment was sent electronically on 6 Oct arrived in my account on 20 Oct and I was charged £12 late fee, £21 + interest. Numerous lengthy attempts to phone, didn't speak to anyone. Sent emails until email went down. But I have had reply to one email to say they are investigating and I should hear back within 8 weeks! Sent recorded letter, nothing yet. Received letter in post advising me that I had defaulted on my credit agreement by not making a payment! Then on 24 they refunded my late fee plus £2 interest. Have lost sleep over this, refuse to use my Partnership Card anymore. Finally got through straight away when I tried in the small hours of the morning. Assured that interest payment would be reimbursed. Hasn't happened yet but in the meantime have paid off my balance so John Lewis can say goodbye to my custom fiorever. I refuse to be treated like this, abysmal carry on and heads should roll over this chaos. Reviewed on: 28th October 2016

Review of the John Lewis, Partnership Card:

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Appalling service

I settle my Partnership Card balance every month but although my October payment left my bank account on 6 October it did not appear on my JohnLewis statement until 20 October. In between I made several attempts to phone, tried emailing and finally sent letter by recorded delivery. In the meantime I have been charged £12 late payment fee plus interest charges. Yesterday I received a letter stating that I had defaulted on my Credit Card Agreement with John Lewis because I had failed to make a payment on time. I have contacted my bank, HSBC, who also happen to be John Lewis's bank too! They assured me that John Lewis had my payment as soon as it left my account so where it went for fourteen days I don't know. The bank gave me a unique reference number that proves my payment was sent on 6 October. Words fail me with the amount of incompetence shown by this company who I have always supported. Well John Lewis, guess what? This loyal customer of many years is leaving and no amount of apologies or compensation will change my mind. The stress and anxiety this is causing me is unbelievable. People, vote with your feet - leave this company, they don't deserve our custom! Reviewed on: 23rd October 2016

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