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Anne Keddie

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Review of the John Lewis, Partnership Card:

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Absolutely no acknowledgement of problem

My full payment made before due date on 12th oct bounced back, and did;t realise for a couple of days by which time £12 late payment charge and £19 interest had been added to my total. Didn't know there was problem, tried to pay again, bounced back again. Spent practically all of Monday 17th on phone - no joy. No message on phone saying they're aware of problems. So have written letter to them, to be signed for. Await their response. Reviewed on: 18th October 2016

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