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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (887 reviews)

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1.32

Based on 887 reviews, last reviewed 7th Mar 2026

No new 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

Poor Customer Service for long standing customers Having had a John Lewis credit card for almost 20 years and paying it off in full, on time, every month I wanted to increase the credit limit in order... Read more Reviewed on: 7th March 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (887)

Uncompetitive time to pay

John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean minded. Reviewed on: 14th October 2025

If your phone is stolen, you cannot verify anything.

I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided to used the chat service, only it said error! You need to have other methods of verification if the worst happens! Reviewed on: 25th September 2025

Extremely poor fraud customer service!

Extremely poor fraud customer service! Reviewed on: 22nd September 2025

Terrible Customer Service and Fraud Support

We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud Reviewed on: 25th July 2025

Customer Service Very Poor

The card uses 3DS with a reasonable app. HOWEVER, their foreign transaction fraud screening is very high and ignores authorisation on the app. This is a problem if you transact over the internet, where your merchant isn't necessarily on the High Street. You have to call during their Fraud Screening opening hours, which I did and was put on hold for 12 minutes. The agent picked up the call and said 'Hello'. I picked the phone up off the desk and hit unmute and she dropped the call - literally less than a two seconds. So I had to call back and wait another 11 minutes. I gave up half an hour of my day (and was charged for the call), to confirm a transaction I had already authenticated in the app. You also can't file a complaint over the phone after 5pm or via email. Reviewed on: 22nd July 2025

Paid my monthly statement on time and through my ban...

Paid my monthly statement on time and through my bank as per usual , the monies left my account on the day and John Lewis advised the amount was still outstanding , advised and sent screenshots of the parent made and it transpired that John Lewis had lost the payment in there system , yes they returned my late charges but with zero apology or compensation for all the anxiety and stress John Lewis caused , awful service awful awful service Reviewed on: 8th July 2025

had a partnership card for years now.

had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally amass and spend in the new year sales. customer service is always good and the guarantees although it can be a pain sometimes to find the contact details Reviewed on: 12th June 2025

Unable to contact to unblock card outside office hours

I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after 4pm so you can not call to unblock your card. Been unable to purchase petrol on one occasion and unable to pay for a food order delivery due at 8am when expecting 30 for lunch at 12pm. I have made an official complaint but nothing changed. It is not acceptable. I will be cancelling my card. Reviewed on: 9th June 2025

I just really like the Parnership card.

I just really like the Parnership card. I makes things easier to purchase and the settings let you know when payment is due. It's very simple and has made my life easier. I'd recommend it to friends and family. Reviewed on: 27th May 2025

If I could score lower than 1 star I would.

If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money! Customer services are not trained to deal with queries - my dog can give me more info than they can… they deserve these bad reviews. I’m ditching my card and sticking with my M and S one who are brilliant at every level AND they deal with queries face to face in store… Reviewed on: 6th May 2025

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