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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (860)

Great benefits with John Lewis vouchers, with increa...

Great benefits with John Lewis vouchers, with increased cash back on spend at John Lewis and Waitrose stores. Good app for managing card account, for security checks when making on line transactions and reviewing spend against credit limit Reviewed on: 24th May 2024

Great for Waitrose customers

Great if you shop at Waitrose and John Lewis Reviewed on: 24th May 2024

As an ex JL employee, I was confident that moving to...

As an ex JL employee, I was confident that moving to the New Day card would be easy and didn’t anticipate any problems- how wrong I was…Constant issues with making payments on the app, the latest being adding a new payment card showing as a Mastercard when it’s a Visa card. That doesn’t give me confidence, I’m moving back to HSBC credit card. Reviewed on: 28th March 2024

It is alarming reading these reviews.

It is alarming reading these reviews. I joined basically for the vouchers. Must admit thought the joining instructions were hard to follow and I had to ring helpline for clarity which was surprising. Been a member about three months and the only problem I’ve found so far is that it can take a few days or more for transactions to show up in the app, especially credits when you return goods in person and it’s put back on your card in the shop. . Also when you pay the balance online it doesn’t show up for days and days. So you can’t see an accurate balance most of the time and it is stressful wondering if it will appear. I’ll give it a bit longer before I give up but this time lag is a bit worrying Reviewed on: 25th March 2024

Fair offer and good promotion on products

Fair offer and good promotion on products Reviewed on: 14th March 2024

Beautiful products.

Beautiful products. Large variety off products. Easy to get to. Reviewed on: 16th February 2024

Avoid this card at all costs they have lost my £500...

Avoid this card at all costs they have lost my £500 payment which was done via their App. Newday only seem capable of answering questions from there script,and basically say its not their problem despite the money clearly going into their bank account.What are John Lewis doing getting involved with this bunch of cowboys! Reviewed on: 22nd January 2024

Lost a payment £1200 October 23 still not received r...

Lost a payment £1200 October 23 still not received refund absolute nightmare to deal by no means get this credit card you be sorry you been warned Reviewed on: 17th January 2024

Locked/ unlocked/locked ad infinitum

Is the worst credit card I have ever used. Do NOT use Reviewed on: 29th December 2023

Unlock account

It says unlocked when logging in account locked, round and round again and again Reviewed on: 24th December 2023

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