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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (860)

I think I have been scammed but John Lewis Partnership won't do anything about it as I am not the account holder

My husband is at work, not contactable, and is the main card holder. We have different cards. I think I have used my card in a scam, but John Lewis can do nothing about it without speaking to him. They asked when they could speak to him and I said about 6pm tonight and they were "sorry they could do nothing more". Reviewed on: 15th August 2023

New Day the new supplier is dreadful

Customer service is poor, the card is not reliable and the app fails - the old supplier with John Lewis was great, but since moving to New Day it is terrible - use someone else Reviewed on: 11th August 2023

Poor Reward Vouchers Issues

Whilst I like the card and the fact that you receive reward vouchers once a quarter after that months statement is produced. You wait and wait and nothing arrives. Cal Customer services and they say I have to wait 28 days. I wait 28 days and they say oh...wait a while longer....three months pass and they finally agree that hey had an issue sending out he vouchers. replacement vouchers arrive and a promise that this was a one off. June 14 my latest points are redeemed and I wait and wait. Call the same person to be told I have to wait 28 days.....the call I made was 45 days after and then told to wait another week....still no vouchers. Now they are supposedly raising another complaint.....me thinks they have issues. Also,JL press to be so good environmental...but rather than sending e vouchers they print off paper vouchers, attach a separate letter and put in an envelope, then get them delivered to Royal Mail, then they drive to my house in a diesel van {I live in a rural area} not what I would call environmentaly friendly!!! Reviewed on: 2nd August 2023

John Lewis Newday card is useless

Since John Lewis changed to Newday we have had nothing but trouble with a card that we had previously used for preference over other cards as it was so reliable. Now using the credit card does not work on contactless and even sometimes won't accept the correct pin number. Ther apphas now also failed as it would not accept the correct user nmae or even the correct card number & then blocked the account. A call to the Neyday 'help' number was useless and eventuallt passed to john Lewis team who unblocked the account. I have now deleted to app and will no longer use this card and have obtained a Tesco card instead. It seems John Lewis are intent on losing as many customers as possible, including us who have used Waitrose and the old card for 40 years.. What a stupid thing to do. Just go back to using a proper bank to support your card. Paulline & Don Plimmer Reviewed on: 28th July 2023

Loyal Customer Says AVOID NEW DAY JOHNLEWIS Card

Amir Goshtai What were you thinking when you chose New Day? Post transfer issues assumed to be teething problems, which were pretty painful at the time, but these simply get worse and worse. Other reviews detail the years of loyalty that I will add another 30 years to. Declined transactions, cessation of OTP codes to buy simple items is simply a failure to understand your customers needs. We too have had enough and will look for a new main card provider. Amir and team. Read these posts and understand what your customers need. Equally understand the value of good service and the cost of the current poor Service you have chosen to provide. App deleted. Card will be cancelled. Good bye secondary sales in John Lewis and Waitrose. Reviewed on: 26th July 2023

How the Mighty Have Fallen - The John Lewis Partnership Credit Card is Rubbish

John Lewis used to be a brand you could trust and my wife and I have had Partnership cards in excess of 20 years. However, since John Lewis switched to Newday last year, the service has become absolutely appalling with the latest problem being they insist I have the John Lewis App on my mobile phone - something I refuse to do, so now I cannot make on-line purchases with the card. As a consequence we will are looking for an alternative credit card supplier. Our advice to anyone thinking of applying for a John Lewis Partnership card is DON'T, and to John Lewis Company is ditch Newday as soon as possible and find a reliable bank that customers can trust Reviewed on: 25th July 2023

Useless credit card

The app is not allowing me to authenticate a purchase. I've tried to sort this out with customer service but they're as useless as their app! First they said my phone software needed updating, then their app needed updating, then the device that I was using to make the purchase was faulty. The third person said my account has been blocked due to suspicious activity. All seem complete rubbish! So now I have a card I can't use online. Previously I've had problems with the card being declined probably about a third of the time. A few cashiers have commented that's a common problem with the new John Lewis card. Reviewed on: 25th July 2023

No confidence in John Lewis as a trusted provider anymore.

I have had a Peter Jones (John Lewis) card for over 40 years and enjoyed exemplary serive and support when needed. I then had to move to NewDay. Unlike many others on reapplying I retained my previous credit limit, although was hugely irritated at being asked my spouse's income (I've had my card longer than I've known my husband) so where is the relevance of this? I am now on my third credit card, the first inexplicably ceasing to work. I tried to use the second for an under £100.00 purchase recently. Contactless wouldn't work, nor would chip and pin - two tries down - not wishing to have the card blocked I switched to my trusty Lloyds CC. NO problem. Later I checked my NewDay account online to find that payment had gone through after all. The helpful vendor identified 5 attempts at paying with my NewDay card when I had only attempted two. It was impossible to convey this information to customer services who couldn't explain why payment had gone through or why five attempts had been made to pay, indeed worringly they couldn't locate this detail at all. They recommended I disputed the transaction and had a new card. This I have done, and although an email has arrived explaining a refund will be forthcoming, so far, nothing. The card took 10 days to arrive, just as well I wasn't planning on going away and needing it. I've scaled down my use of my card hugely. Previously I used it for almost all my purchases but I've lost confidence in the service and sadly this is reflected in my views of John Lewis overall. It used to be my go-to shop......but no more. Reviewed on: 22nd July 2023

No customer service to contact after 7pm

No customer service to connect with after 7pm. It used to be 24 hour service. Unlucky for you if you need urgent help. Reviewed on: 21st July 2023

My experience is like many other reviewers - hopeless

The original HSBC underwritten card was pretty faultless with excellent fraud protection and really good customer service. Since John Lewis foolishly changed their provider to Newday it's been hopeless. Very poor/rude customer service with no ability to resolve anything. Randomly declined transactions, particularly problematic with subscriptions/continuous payments, like Dart Charge, so I've had to change all those to another card or face fines. Transport for London wouldn't even allow the card to be used for automatic ULEZ payments so presumably the problems are not new with Newday which means JLP failed to do due diligence. I will be dumping this card and replacing it with one direct from HSBC and in future avoiding all JLP financial services products. Reviewed on: 21st July 2023

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