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Jacqui Carter

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Review of the John Lewis, Partnership Card:

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'NEW DAY FRAUD DEPARTMENT': terrible, terrible service - an absolute joke...

Like SO many other John Lewis customers I have been a contented JL credit card-holder for many years, but the day you decided to change management to these New Day people was a very dark day indeed. During their tenure I have had a several dire and inefficient encounters with them over many months - even though I clear the full amount of my expenditure in full each month - and now their Fraud Department has accused me of having authorised a fraudulent item on my statement. My first concern had been to instigate an immediate block on my card, as it was obvious to me that 'someone out there' had scammed my card details and knew how to make it look like I was authorising their use of it. I reported the fraud and expected an immediate block to be put on future use of my card, but then had to chase them a day later before this was done. I know I did not make any purchase from this ‘business-to-business' electrical company* in Montpellier, France, but because I noticed an item on my statement that was not one of mine and asked for it to be investigated I understand my own credit rating may now suffer as a result. * Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. To call themselves a bank is one of the funniest jokes I’ve heard in a while - they are most certainly not worthy of the label. If I had had <any> residual doubts about giving up my JL credit card, 'New Day' have done a marvellous job of disabusing me of any such doubt. App deleted, card snipped in two, Halifax card en route. Reviewed on: 31st August 2023

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