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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.13 (905 reviews)

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2.13

Based on 905 reviews, last reviewed 29th Aug 2026

400% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

New Day is utterly rubbish New Day is utterly rubbish hence why Amazon don’t use them anymore I guess! Why does the awful app log you off and insist on entering all the informat... Read more Reviewed on: 29th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (905)

Customer satisfaction

They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Rubbish card

It takes 5 days from when my direct debit is paid from my bank to clear my account with this credit card provider. So if I’ve used it to its limit I am unable to use it again till 5 days into the new month. Also I am unable to pay into the account by a bank transfer if I want to make an extra payment. This was a useful credit card till it was changed to New Day. Reviewed on: 23rd August 2024

Just love the rewards with this card

Just love the rewards with this card Reviewed on: 16th June 2024

Good rewards

Love the fact that I get rewards for using my card Reviewed on: 28th May 2024

Excellent on clarity and reward

Like the reward and the very clear website and online account management. I have borrowed cash recently. This needed to show on my statement but did not appear quickly enough. However, easy to get the money! Reviewed on: 24th May 2024

Great benefits with John Lewis vouchers, with increa...

Great benefits with John Lewis vouchers, with increased cash back on spend at John Lewis and Waitrose stores. Good app for managing card account, for security checks when making on line transactions and reviewing spend against credit limit Reviewed on: 24th May 2024

Great for Waitrose customers

Great if you shop at Waitrose and John Lewis Reviewed on: 24th May 2024

As an ex JL employee, I was confident that moving to...

As an ex JL employee, I was confident that moving to the New Day card would be easy and didn’t anticipate any problems- how wrong I was…Constant issues with making payments on the app, the latest being adding a new payment card showing as a Mastercard when it’s a Visa card. That doesn’t give me confidence, I’m moving back to HSBC credit card. Reviewed on: 28th March 2024

It is alarming reading these reviews.

It is alarming reading these reviews. I joined basically for the vouchers. Must admit thought the joining instructions were hard to follow and I had to ring helpline for clarity which was surprising. Been a member about three months and the only problem I’ve found so far is that it can take a few days or more for transactions to show up in the app, especially credits when you return goods in person and it’s put back on your card in the shop. . Also when you pay the balance online it doesn’t show up for days and days. So you can’t see an accurate balance most of the time and it is stressful wondering if it will appear. I’ll give it a bit longer before I give up but this time lag is a bit worrying Reviewed on: 25th March 2024

Fair offer and good promotion on products

Fair offer and good promotion on products Reviewed on: 14th March 2024

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