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Adam Davies

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Review of the John Lewis, Partnership Card:

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Terrible customer service

Horrible, horrible service. They have broken something what previously worked perfectly. Card now only works intermittently, this morning I had problems in a Waitrose store - If they can't even get their card working in their own stores, what hope is there!!! Customer services are useless and seem to have no idea what is actually going on. Different messages from every customer service representative that you speak to. For a company that prides itself on customer service, this is a real failure on behalf of John Lewis. Reviewed on: 6th December 2016

Review of the John Lewis, Partnership Card:

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New website disaster

What a terrible customer experience: - No notification that the website was changing or that customers would need to re-register to be able to access their accounts. - Website bugs meaning that choosing a pin that the site accepted took close to a dozen attempts. - Payments not being accepted through the website. - Telephone payment system has also gone down making it impossible to actually pay off credit cards. - John Lewis Financial Services unable to stop late payment fines and interest being charged to cards - apparently they will be refunded, but that waits to be seen. - Secure messaging through their website is down. - Statement pdfs not currently working. All in all a case study in what not to do. Perfectly happy customers now unhappy due to change being handled in an appalling way! Reviewed on: 27th October 2016

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