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Anthony Watts

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Review of the John Lewis, Partnership Card:

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Its a lottery

I tries to re-register my card as instructed. I entered everything correctly and then it came up with a message that the user name should be between a certain number of characters, even though I had obeyed the rule. Rang customer service - waited 29 minutes and basically what they said was the user name works with some people and not others and advised me to re-register the following day. Why didn't they put a warning on the site that it may not work or they could have had a message at the beginning of the phone call to this effect. So in other words it was a lottery if you could register or not!! What a farce. Reviewed on: 25th October 2016

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