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Liz

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All reviews (3)

Review of the John Lewis, Partnership Card:

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GOOD NEWS. FOLKS

I've found a partnership card telephone number that answers within 10 minutes - 03456080764. JL texted me to tell me my account was overdue and asked me to call- I was well aware of late payment on my part having spent hours on the phone and on their new website trying to sort things out. I was told the late payment charge and interest totalling £27 would be refunded as a gesture of goodwill. My own goodwill towards them is gone. I was told the new site is still rejecting some payments and of course mine was one of those. Reviewed on: 31st October 2016

Review of the Churchill Insurance, Car insurance:

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Good

Good easy to understand insurance Reviewed on: 27th October 2016

Review of the John Lewis, Partnership Card:

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Terrible mess

My partnership card was declined yesterday and this morning in Waitrose. I have spent almost an hour on the phone to customer services but nobody answered. Went online and tried to re register but that doesn't work either. What a shambles - put enough trained staff on the phone lines and give a bit more info online as to what we are supposed to do now that account access and use of cards is seemingly blocked. Reviewed on: 27th October 2016

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