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Betty Bisley

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Review of the John Lewis, Partnership Card:

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Website disaster

The new John Lewis partnership card website was out of action officially for several days in order to apply updates - but has now been out of action for several more, unofficially, with no notice given to customers as to when things will be up and running again and absolutely no answer on the helpline - I've rung four times and hung on for 20 minutes each time in order to unblock my account. The unblocking occurred when I tried to re-register my card - . Such a good card up until now. This experience is uining the positive John Lewis brand name for customer service. Reviewed on: 12th October 2016

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