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James Taylor

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Review of the John Lewis, Partnership Card:

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Continually cancelling my cards

I am, perhaps, a bad customer for a credit card company. I spend a lot on my card and pay it off every month, collecting the rewards and enjoying the 6 weeks' free credit and the consumer protections it affords whilst not paying any fees or interest. So... I understand why a credit card might wish for me not to be a customer of theirs. However, instead of telling me to my face, John Lewis instead continually cancel my cards citing reasons of "a chance there might be fraud on the account some time soon". Note: fraud has never occurred and it often happens when my balance has got large within a month (usually when I most need my cards). There are a few things here: they cancel both cards (if a card had been cloned, it would only impact one of the cards, so prima facie it sounds like they're lying). Also, when I first got the card they asked me to settle my account after only two weeks of using it, so they're clearly uneasy about the amount I spend on it each month (although I have always paid it off in full). Essentially, they appear to be dealing with me dishonestly and it is very worrying to me that a financial services provider and a brand like John Lewis appear to be engaging in dishonest behaviour. I have closed my account now and as a final insult they told me I would forfeit my rewards points. Seems like I'm going to have to find another supermarket to shop at..... Reviewed on: 19th September 2016

James Taylor

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