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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (860)

BRAND IMAGE RUINED

Whoever is the senior manager in charge of the partnership card at John Lewis should tender their resignation. This revamp the partnership card is a total mess and was determined without any strategic overview or thorough testing by individuals in the management chain before it went live. Poorly designed webpage for statements with missing information regarding points; paper statement not received 12 days after being available on line. Contact centre overwhelmed and unable to answer calls in less than 45 mins; secure message section of website not working and no other way of making contact with the service centre. If it wasn't for the fact that I like JLP for purchases, and the loyalty points are worth having, I would cancel my card. Reviewed on: 31st October 2016

Total and utter shambles........

Just to add my input......experience resonates with that of the other reviewers. My recent experience has totally undermined brand values I associate with John Lewis. The fact that their system upgrade has gone so badly wrong is not my issue; late payment charge, interest on (supposedly) uncleared balance, adverse flag on credit record and inability to talk to a John Lewis representative is. Contact platform ('phone or letter only) beggars belief in a digital economy. I presume that someone somewhere made a case for the migration on cost reduction - well it's really backfired. The ombudsman should look at this. Reviewed on: 30th October 2016

IT DEPARTMENT NEEDS SACKING

The implementation of the new website for the Partnership Card has been a complete and utter disaster for John Lewis. Having to re-register was a farce and the way information is displayed makes it difficult to see what the current spend is without having to get your calculator out. Don't try to ring customer services because you won't get though and the secure messages are not answered either. Reviewed on: 28th October 2016

terrible website - unable to contact

applied for Partnership card on the promise from an ad of £10 vouvhers when I used it. No vouchers & no way other than premium rate number to contact them! Why no email address or online contact form? Also was asked to register my card even tho it was already registered! Shambles! Stick to selling things! Reviewed on: 28th October 2016

Faulty website, shocking communication and deceitful statements

John Lewis has always been rather underhand with their Partnership card online credit card statements, as they refused to show how much of last month’s balance had been paid off, so it was easy to fail to pay it off by mistake, incurring charges. They’ve re-vamped the statements and made it worse! They actually deduct last month’s payment from this month’s spending, which gives a nonsense ‘total’ that will almost certainly lead to people misunderstanding what their actual, balance is and failing to pay it off by mistake. They’ve also now revamped their website, and it’s not working, and apparently hasn’t been since they launched it 3 weeks ago! Reviewed on: 28th October 2016

nightmare

after 10 days of lengthy phone calls I've finally been able to pay them . I tried via bank transfer, I went to their website. They have credited my account for my efforts but the time I have spent works out less than the minimum wage. Hopefully they won't charge me for late payment. Of course, I can't apply for a card elsewhere until this is cleared. Reviewed on: 28th October 2016

Utter shambles

Called for a new card two week ago; after 45 mins on hold this morning, I was told that the card had not been issued, although my previous one had been deactivated. Have to wait another 7 days for the new card. Would I recommend John Lewis? Only to people I don't like. Reviewed on: 28th October 2016

From bad to worse

Well the saga continues. My payment was sent electronically on 6 Oct arrived in my account on 20 Oct and I was charged £12 late fee, £21 + interest. Numerous lengthy attempts to phone, didn't speak to anyone. Sent emails until email went down. But I have had reply to one email to say they are investigating and I should hear back within 8 weeks! Sent recorded letter, nothing yet. Received letter in post advising me that I had defaulted on my credit agreement by not making a payment! Then on 24 they refunded my late fee plus £2 interest. Have lost sleep over this, refuse to use my Partnership Card anymore. Finally got through straight away when I tried in the small hours of the morning. Assured that interest payment would be reimbursed. Hasn't happened yet but in the meantime have paid off my balance so John Lewis can say goodbye to my custom fiorever. I refuse to be treated like this, abysmal carry on and heads should roll over this chaos. Reviewed on: 28th October 2016

From good to bad

No notification or warning that the online site was being upgraded, or that you would have to re-register to be able to access your account/pay your bill etc - when there are so many scams out there to try and get your details I find this disgusting that customers were not pre-warned about this. As if that wasn't bad enough, the 'improved' site is useless. It shows there are no transactions despite there having been several. Very disappointed that a company like John Lewis have let this happen. Reviewed on: 27th October 2016

NEW SITE SHAMBLES

Absolute disgarace. JLP should sack HSBC for the shambles and inanbilty to get even simple help. On top of that, unable to dowmload transactions into my finance package - a great advantage that the original website offered. Not a professional offering at all. Reviewed on: 27th October 2016

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