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Review of the John Lewis, Partnership Card:

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Astounding Arrogance

I naïvely thought that I’d been unaffected by the recent John Lewis Partnership credit card debacle until I tried to log on last night to download my month’s transactions. Of course, my logon was rejected. Yes, I received the email about changes but I don’t have enough years left in my life to read the ins and outs of all the routine correspondence that financial service companies love to bombard us with. The arrogance of JLP is astounding. THEY change THEIR systems and want ME to spend MY precious time re-entering data because they can’t be bothered, or don’t have the technical ability, to migrate my existing data. Like most people I have dozens and dozens and dozens of online accounts, of all sorts, ranging from banking to social media; if they all took the approach of JLP, I’d be re-registering from here to eternity! If JLP want me to do their work for them, they should try INCENTIVE NOT DIKTAT! I called JLP customer services and got the same reaction that countless others have reported. The final exchange was — Me: “I will cease using the card until you migrate my data” — JLP representative: “I can tell you that is not going to happen.” Well, John Lewis, let ME tell YOU that I can do without your card, your stores and your over-priced supermarkets – oh – and your arrogance too. Reviewed on: 3rd November 2016

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