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Geoffrey Holt

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Review of the John Lewis, Partnership Card:

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Appalling service from John Lewis partnership card

Have been a loyal and supportive customer of partnership card for many years and frequently extol the advantages to friends and family. Whenever, I have had a query, a phone call to partnership card is quick, the service first class and the query answered. My recent experience with a simple query has been a nightmare. It is impossible to get through on the telephone and the " send a secure message" function on their website is not working. On the site a strap line reads "new site, same service" Well I can assure them that this is not true. How could John Lewis, noted for the quality of its customer services, have allowed this to happen. I am afraid the loss of goodwill will have serious consequences for a store I have held in very high regard. Reviewed on: 31st October 2016

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