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Tom C

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Review of the Halifax, Current account:

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Halifax have the best app by a long way

The app just works; it is reliable and relatively easy to navigate. Adding new payees is quite straightforward too. Reviewed on: 22nd November 2016

Review of the John Lewis, Partnership Card:

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Worst service ever - refused to deal with suspected fraud

I have this credit card and have recently noticed an unexplained transaction on my statement relating to an overseas payment which I did not make. I followed the John Lewis Partnership Card instuctions for querying a transaction, a process for which I will be penalised to the tune of £5 if John Lewis can prove me wrong. According to the procedure I downloaded and printed a form then posted it to John Lewis. I did not receive any acknowledgement of this and I have been waiting two months. I then logged on to my account on the John Lewis website and used the online messaging service to query the transaction. Again I have had no response. I have tried calling the John Lewis telephone line many times but have never been answered despite me holding for over an hour each time and incurring large call charges. There now appears to be no way for me to report what I believe to be a fraudulent transaction Reviewed on: 22nd November 2016

Review of the John Lewis, Partnership Card:

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Terrible service and would not let me report a fraud

I couldn't report fraud on my credit card. John Lewis does not answer the phone or respond to online messages. The old website was terrible and the new one is worse. AVOID JOHN LEWIS Reviewed on: 31st October 2016

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