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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

ONGOING LACK OF CUSTOMER AWARENESS ISSUES

Bland boiler plate apologies. Site still lacks functionality and unable to download statements into e.g money format. What a shame - previous website much better. JLP are in reverse gear. Reviewed on: 22nd November 2016

Worst service ever - refused to deal with suspected fraud

I have this credit card and have recently noticed an unexplained transaction on my statement relating to an overseas payment which I did not make. I followed the John Lewis Partnership Card instuctions for querying a transaction, a process for which I will be penalised to the tune of £5 if John Lewis can prove me wrong. According to the procedure I downloaded and printed a form then posted it to John Lewis. I did not receive any acknowledgement of this and I have been waiting two months. I then logged on to my account on the John Lewis website and used the online messaging service to query the transaction. Again I have had no response. I have tried calling the John Lewis telephone line many times but have never been answered despite me holding for over an hour each time and incurring large call charges. There now appears to be no way for me to report what I believe to be a fraudulent transaction Reviewed on: 22nd November 2016

Simply horrendous

I recently moved house, trying to get them to answer the phone is a joke, the website doesn't work and they don't reply to letters. Reviewed on: 21st November 2016

Gone to the Dogs!

UTTER DEBACLE! For many years, JLFS could be trusted to deliver prompt professional service but gradually, over the last 18 months, this has degenerated into a complete shambles. I need to order a new card and am currently 28 minutes into an endless repetition of muzak, while waiting to speak to someone. This is my third attempt to speak to someone.....I abandoned the last attempts after 44 and 53 minutes respectively! Finally answered....They are unable to send out a new card with a longer expiry date without reporting my card stolen! (Even though it hasn't been!) So, I would have to be without any card at all for about two weeks. What a complete waste of time and effort........Time to move on, methinks. Reviewed on: 21st November 2016

Appalling Service

I have had a JL credit card for years. l always paid off in full every month by direct debit. Last month there was a fraud of several hundred pounds on the account. JL said they woud refund it - it took 5 phone calls to get it done - then promised my direct debit would not include the amount of the fraud. But it did, and if I had not had enough in my bank account I would have been embarrassed with the bank, and sustained bank charges. JL Then denied saying the direct debit would not include the fraud, even though I had the name of the person who said it and the time of the call. They eventually agreed to refund the sum to my bank account - they did - and to credit my account with a number of points as compensation - they didn't. Rang today. No record of the points to be added. Told them to listen to phone calls. Eventually they agreed to give me what they promised over a week ago. We will see if this transpires. What a waste of time and energy this shower are. As soon as this gets sorted, I will look elsewhere for my financial needs. Reviewed on: 18th November 2016

Used to be good. Now appalling

I used to like Partnership Card and have spent many thousands on it. This year, for the first time I needed to dispute two transactions. The customer service on the two occasions - just the time you test the quality of protection a card supposedly provides - was complex, very slow and extremely unhelpful. More recently, if you try to get hold of them on the phone you will be left waiting for over an hour. Try to log into your account using the new website? Forget it. It's almost impossible to even create a new user name. I have learned to my cost to finally cease being so loyal and find another card company... Reviewed on: 18th November 2016

Appalling customer service!!!

Been on the phone for over 30 minutes trying to pay my JLF credit card, had the same issues last month and they charged me interest on top!!! A complete and utter abysmal and amateurish service. Reviewed on: 17th November 2016

So The Problem Is This...

When HSBC changed systems for the Partnership card, they only migrated the card details of active cards, not ones that were previously used on the account. So when anyone with a replacement card tried paying, they rejected the payment. This is why so many people have got a problem at the moment, myself included. The solution is to set up a new payment from your bank with the new card details, and the payment should go through. If you call them (I used +44 121 214 5732) then they will immediately credit you with the late fee and the interest. At least, that's what they told me - I'll find out next month if that was cobblers or not. Moral of the story? Migrate old card details. Or at least tell your customers. Reviewed on: 17th November 2016

This has gone from great to disastrous

I always found JLFS great - customer service was prompt and friendly and efficient. But the new website is a disaster and the response times when you call are terrible. 35 minutes on hold so far and still no response or even any indication of when my call will be answered other than "as soon as possible". I'm now looking for an alternative card provider. Reviewed on: 15th November 2016

Good value rewards

The Partnership Card has one of the best Reward schemes currently available in a credit card. By using it regularly I expectto get almost £100 in John Lewis vouchers each year. Reviewed on: 14th November 2016

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