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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (860)

Appalling Service

I have had a JL credit card for years. l always paid off in full every month by direct debit. Last month there was a fraud of several hundred pounds on the account. JL said they woud refund it - it took 5 phone calls to get it done - then promised my direct debit would not include the amount of the fraud. But it did, and if I had not had enough in my bank account I would have been embarrassed with the bank, and sustained bank charges. JL Then denied saying the direct debit would not include the fraud, even though I had the name of the person who said it and the time of the call. They eventually agreed to refund the sum to my bank account - they did - and to credit my account with a number of points as compensation - they didn't. Rang today. No record of the points to be added. Told them to listen to phone calls. Eventually they agreed to give me what they promised over a week ago. We will see if this transpires. What a waste of time and energy this shower are. As soon as this gets sorted, I will look elsewhere for my financial needs. Reviewed on: 18th November 2016

Used to be good. Now appalling

I used to like Partnership Card and have spent many thousands on it. This year, for the first time I needed to dispute two transactions. The customer service on the two occasions - just the time you test the quality of protection a card supposedly provides - was complex, very slow and extremely unhelpful. More recently, if you try to get hold of them on the phone you will be left waiting for over an hour. Try to log into your account using the new website? Forget it. It's almost impossible to even create a new user name. I have learned to my cost to finally cease being so loyal and find another card company... Reviewed on: 18th November 2016

Appalling customer service!!!

Been on the phone for over 30 minutes trying to pay my JLF credit card, had the same issues last month and they charged me interest on top!!! A complete and utter abysmal and amateurish service. Reviewed on: 17th November 2016

So The Problem Is This...

When HSBC changed systems for the Partnership card, they only migrated the card details of active cards, not ones that were previously used on the account. So when anyone with a replacement card tried paying, they rejected the payment. This is why so many people have got a problem at the moment, myself included. The solution is to set up a new payment from your bank with the new card details, and the payment should go through. If you call them (I used +44 121 214 5732) then they will immediately credit you with the late fee and the interest. At least, that's what they told me - I'll find out next month if that was cobblers or not. Moral of the story? Migrate old card details. Or at least tell your customers. Reviewed on: 17th November 2016

This has gone from great to disastrous

I always found JLFS great - customer service was prompt and friendly and efficient. But the new website is a disaster and the response times when you call are terrible. 35 minutes on hold so far and still no response or even any indication of when my call will be answered other than "as soon as possible". I'm now looking for an alternative card provider. Reviewed on: 15th November 2016

Good value rewards

The Partnership Card has one of the best Reward schemes currently available in a credit card. By using it regularly I expectto get almost £100 in John Lewis vouchers each year. Reviewed on: 14th November 2016

Blocked payments

Not informed of changes, payment accepted and later rejected, twice. Received letter complaining that I hadn't paid. On phoning 03453003833 asked to key in card number..."I'm sorry, there appears to be a problem" phone rings but no answer. On phoning 03456080764 get an immediate reply which was unhelpful. I was told to use a different authorisation code and that my card number had changed...it hadn't! Paid using my debit card...still not sure if accepted! Reviewed on: 12th November 2016

Used to be good - now utterly dismal

John Lewis Partnership Card used to be a safe way to shop. However, having spent around £120k over the last 5 years on it, I had two incidents this year where I finally needed to make a claim. Partnership made it extremely difficult. They require you to submit lengthy paper forms, don't respond, don't call back - and often leave you hanging on the phone for up to an hour each time. I have now decided to leave Partnership as they are very keen to take your money but when you have a problem they won't help you. Avoid... Reviewed on: 12th November 2016

Appalling Credit Card

My credit card has been blocked twice in the last 2 weeks and is still blocked. My wife's account is also blocked, there has been no notification or explanation of the blocking. What is the purpose of an online secure message system if it is not used. At least send an automatic message to say what/why it has happened. Reviewed on: 11th November 2016

Apalling customer service

On checking my bank statement I noticed that the direct debit that has been set up for over a year had not been taken for the November payment. Like other reviewers getting through to the call line is an impossibility at any time of day. I contacted John Lewis head office and was advised that it was HSBC s problem and not theirs !! I was told to contact the lost card section and on actually speaking to a person was advised that the direct debit had been cancelled and they said that my bank had done this !! I had not cancelled the direct debit but checked with my bank ,which confirmed that the direct debit had NOT been cancelled. I then phoned JLFS again and was then told that perhaps they had made an error but that they could not reinstate the direct debit and that I would have to complete another direct debit authority. I the meantime they would cancel the late payment charge and interest but was told to pay the balance by fast payment or by cheque. John Lewis used to pride themselves on their customer service and by promoting their credit card and must accept ownership of the problem but I find their dismissive attitude arrogant in the extreme and when this saga is eventually sorted out I will cancel my card and avoid the store at all costs in future. What ever happened to customer service and apologising for THEIR mistakes. Reviewed on: 10th November 2016

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