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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

Post October, they fell apart

Worst upgrade ever! You can't use the card, you cant pay the bill, and you cant contact them. Serious brand damage! Reviewed on: 5th December 2016

Have Had ENOUGH

After repeated attempts to contact the JL Partnership Card department to determine why my card works in some outlets and not others and on-line in some stores but not others (John Lewis itself being one) I decided to cease using the card. On my final attempt to contact customer services I decided to apply for a Marks and Spencer Card whilst waiting - the call was never answered! I now have a M&S credit card - their points and am so so happy. Thanks JL Reviewed on: 5th December 2016

Even worse than I thought - can't download 2nd page of statement

Further to the message left a few minutes ago, the situation is even worse than I said. I have just tried to download (export) the second page of my statement - it doesn't work! It just downloads the same data as the first page. So, there seems to be no way of downloading the second page of a statement. It seems no-one in the shambles of their IT department actually TESTED this website! And to make matters worse, if you try to access "transactions" to do it that way, there are no transactions to view - that link should be called "recent transactions" - as it becomes blank on your statement date. I have tried copying and pasting from the screen - works but huge re-formatting task. All just absolutely third-rate website implementation. Very disappointed in JL. Reviewed on: 4th December 2016

It wasn't broke - why did they "fix" it? (their website)

Yes, along with everyone else, just adding my voice to then myriad complaints about the "new, improved" website. But I'm lucky - having seen all the much more serious issues others are reporting involving actual financial loss. My problem is just that downloading statement data used to "just work". Now it is a tedious exercise of downloading a page at a time of supposedly .csv data which is actually formatted with quotes ("xxx","yyy", etc) so has to be imported to Excel, processed and re-exported before my financial management software will recognise it. Fortunately, I know how to do this, but it is a complete pain in the ****. Hopefully someone will take action soon and fix it. Mind you, Lloyds also revamped their website to make downloads more awkward - would you believe that they give the option to download a .qif file, but then tell you you have to edit the file name after export to add the .qif manually! Progress, eh? Reviewed on: 4th December 2016

What a shambles

i had to pay my last months bill via the telephone service, this was after many hours holding. Thought JLP would have got it sorted by now but no they have not listened to customers. Tried to pay via my bank account app but the payment bounced straight back, same on PC. Tried paying via their website but said payment unsuccessful. Phoned and was told to make sure I had the funds in my account. Cheeky b*****. Anyway, told to cancel my existing payee details on bank account and reset them up. Been trying for two days and system will not accept new details. Bank say details incorrect and JLP say it is a banking fault. Fed up now so will send them old fashioned cheque next month and let them pay the extra bank charges for processing this piece of paper. Reviewed on: 30th November 2016

Still no response from my complaint of 20 October...

I left a review on 1 Nov concerning the Partnership Card, having written to the Partnership on 20 Oct with that complaint , the synopsis of my letter was: 1. Why wasn’t I told that my cards would be cancelled if I ordered new contactless cards? 2. Why did they have to be cancelled before I had registered my new cards? (That has never happened to me before.) 3. Why are the telephone queues to speak to someone so unacceptably long? 4. How do I apply to have points credited to me for the expenditure that I have to put on to other cards until I can register my new ones, due to this oversight by The Partnership? They acknowledged my letter on 1 Nov, indicating that they were investigating the complaint and would reply, & that if I hadn't heard in 8 weeks of raising the complaint I have the right to refer the case to the Financial Ombudsman Service. I have yet to hear from them and will post the final response when I receive it. Reviewed on: 29th November 2016

Payment problem

I tried to pay and was given three options: 1) minimum amount, 2) full amount, 3) something in between. There is no box to click on and so I went to "Make payment". I got a message telling me that my payment was successful but no indication of how much I paid. I rang customer services. I was on hold for 19 minutes during which the female robot told me almost 60 times that they were busier than expected. The agent told me that there are boxes to click on but they aren't visible. He was unable tell me how much I paid and wouldn't know for 24 hours. An absolute shambles! Reviewed on: 26th November 2016

They seem incapable of fixing their own mistakes, or indeed of communicating at all.

Note - this review relates to the John Lewis Partnership card, not John Lewis in general. Back in September, they made a small mistake in processing one of my transactions. Since then I've phoned, written and used their secure messaging service. None of these has produced any response at all. They seem to be in some sort of melt down. I've just arranged to get a new credit card from a different supplier. Avoid the John Lewis Partnership card at all costs. Reviewed on: 24th November 2016

(new) Website is major backward step

New website is a major backward step with loss of simple functionality: - No longer gives total of transactions pending - you have to calculate yourself whereas previously was there - No longer able to download statements in useful format - MS Money version missing, plus cannot download a PDF copy of statement, yet they want you to go paperless! Reviewed on: 23rd November 2016

Appalling

Around 6 months ago I had a phone call from JLFS saying my card had been compromised and that they would stop my card and issue a new one. Fine. All went well and the card arrived and no problems. Excellent service I thought. In November my bank pointed out that I had several out of date, unused for months direct debits that they felt was a risk to my account security and should be cancelled. One of these was to pay the full amount of my Partnership card each month and quoted the old, cancelled by JLFS card. I carefully checked that the new card had a direct debit, it did, so I cancelled the old card number DD. In November no DD was taken for the new card. Duly phoned them the day after it was due to be told I had cancelled the DD. They simply could not grasp that they had set up 2 DDS and that the new card was active on my bank account. "No it's all cancelled at our end". Did not bother as most companies do to query why it had been cancelled. So I am fortunate enough to be able tell them I'll pay off what I owe and it's goodbye from me! Cancel the account. Frankly the service from all areas of John Lewis seems bogged down in red tape. I have had problems with the stores. Lovely people but working with their hands tied behind their backs. That's another story. Reviewed on: 22nd November 2016

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