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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (878 reviews)

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1.33

Based on 878 reviews, last reviewed 23rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

REALLY SHOULD BE BETTER SERVICE AND COMMUNICATION They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the m... Read more Reviewed on: 23rd October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (878)

If you love John Lewis you need this!

The John Lewis partnership card is fantastic. Being a mastercard I've never had a problem with anybody not taking it, and the best bit is that you get rewarded with John Lewis vouchers. They've got it right with their vouchers not having a use by date (although the gift card does), which means you can't lose them by not using them. Reviewed on: 25th December 2016

No Excel Compatible Download

New software does no include the facility to download transactions in excel compatible format as before. CONSIDERING THIS IS THE MOST WIDELY USED SPREADSHEET PACKAGE IN THE WORLD, HOW ON EARTH WAS IT NOT INCORPORATED? Must have employed the duffest programmers in the country not to spot this. My rates are very reasonable if they need any consultancy. Reviewed on: 19th December 2016

2 months after new website still cannot pay bill

Website changed 9.10.16. No communication whatsoever. Old system didn't mind whether payment reference for current card or not - new one does and won't accept payments with misleading message. No acknowledgement or warning from JL Finance (actually HSBC) despite knowing about it for 9 weeks. They didn't included this scenario in their testing. Ridiculous. Rubbish. We're off to get a credit card from a proper company. Reviewed on: 12th December 2016

Terrible customer service

Horrible, horrible service. They have broken something what previously worked perfectly. Card now only works intermittently, this morning I had problems in a Waitrose store - If they can't even get their card working in their own stores, what hope is there!!! Customer services are useless and seem to have no idea what is actually going on. Different messages from every customer service representative that you speak to. For a company that prides itself on customer service, this is a real failure on behalf of John Lewis. Reviewed on: 6th December 2016

Post October, they fell apart

Worst upgrade ever! You can't use the card, you cant pay the bill, and you cant contact them. Serious brand damage! Reviewed on: 5th December 2016

Have Had ENOUGH

After repeated attempts to contact the JL Partnership Card department to determine why my card works in some outlets and not others and on-line in some stores but not others (John Lewis itself being one) I decided to cease using the card. On my final attempt to contact customer services I decided to apply for a Marks and Spencer Card whilst waiting - the call was never answered! I now have a M&S credit card - their points and am so so happy. Thanks JL Reviewed on: 5th December 2016

Even worse than I thought - can't download 2nd page of statement

Further to the message left a few minutes ago, the situation is even worse than I said. I have just tried to download (export) the second page of my statement - it doesn't work! It just downloads the same data as the first page. So, there seems to be no way of downloading the second page of a statement. It seems no-one in the shambles of their IT department actually TESTED this website! And to make matters worse, if you try to access "transactions" to do it that way, there are no transactions to view - that link should be called "recent transactions" - as it becomes blank on your statement date. I have tried copying and pasting from the screen - works but huge re-formatting task. All just absolutely third-rate website implementation. Very disappointed in JL. Reviewed on: 4th December 2016

It wasn't broke - why did they "fix" it? (their website)

Yes, along with everyone else, just adding my voice to then myriad complaints about the "new, improved" website. But I'm lucky - having seen all the much more serious issues others are reporting involving actual financial loss. My problem is just that downloading statement data used to "just work". Now it is a tedious exercise of downloading a page at a time of supposedly .csv data which is actually formatted with quotes ("xxx","yyy", etc) so has to be imported to Excel, processed and re-exported before my financial management software will recognise it. Fortunately, I know how to do this, but it is a complete pain in the ****. Hopefully someone will take action soon and fix it. Mind you, Lloyds also revamped their website to make downloads more awkward - would you believe that they give the option to download a .qif file, but then tell you you have to edit the file name after export to add the .qif manually! Progress, eh? Reviewed on: 4th December 2016

What a shambles

i had to pay my last months bill via the telephone service, this was after many hours holding. Thought JLP would have got it sorted by now but no they have not listened to customers. Tried to pay via my bank account app but the payment bounced straight back, same on PC. Tried paying via their website but said payment unsuccessful. Phoned and was told to make sure I had the funds in my account. Cheeky b*****. Anyway, told to cancel my existing payee details on bank account and reset them up. Been trying for two days and system will not accept new details. Bank say details incorrect and JLP say it is a banking fault. Fed up now so will send them old fashioned cheque next month and let them pay the extra bank charges for processing this piece of paper. Reviewed on: 30th November 2016

Still no response from my complaint of 20 October...

I left a review on 1 Nov concerning the Partnership Card, having written to the Partnership on 20 Oct with that complaint , the synopsis of my letter was: 1. Why wasn’t I told that my cards would be cancelled if I ordered new contactless cards? 2. Why did they have to be cancelled before I had registered my new cards? (That has never happened to me before.) 3. Why are the telephone queues to speak to someone so unacceptably long? 4. How do I apply to have points credited to me for the expenditure that I have to put on to other cards until I can register my new ones, due to this oversight by The Partnership? They acknowledged my letter on 1 Nov, indicating that they were investigating the complaint and would reply, & that if I hadn't heard in 8 weeks of raising the complaint I have the right to refer the case to the Financial Ombudsman Service. I have yet to hear from them and will post the final response when I receive it. Reviewed on: 29th November 2016

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