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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.32

Based on 882 reviews, last reviewed 12th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (882)

customer service totally out of sync with the actual facts

card got blocked by a pin machine error. 3 months later we are so concerned about the inaccuracies of their responses, we have felt forced to stop using the cards Reviewed on: 12th January 2017

Website Still Not Working Correctly and Still Long Phone Waits

Looking on the website at the online Statements page it doesn't add up; in my case my statement balance shown online was £21.95 more than the sum of the transactions. After 20 minutes on hold I get to speak to somebody who tells me there was a £21.95 transaction which they can see but I can't. You still can't trust this website for basics and this is 3 months after they put live. Reviewed on: 8th January 2017

No excel download on the Partnership Card is ridiculous

I simply don't understand how an otherwise sensible company can do something so unhelpful. The shop is fine, but the card is now almost useless to me. Reviewed on: 6th January 2017

Still cannot pay by BACS

Still having payment from Santander rejected . Had to pay by cheque . Being charged interest for first time in years , very humiliating , cannot get through to these idiots from HSBC Reviewed on: 6th January 2017

If you love John Lewis you need this!

The John Lewis partnership card is fantastic. Being a mastercard I've never had a problem with anybody not taking it, and the best bit is that you get rewarded with John Lewis vouchers. They've got it right with their vouchers not having a use by date (although the gift card does), which means you can't lose them by not using them. Reviewed on: 25th December 2016

No Excel Compatible Download

New software does no include the facility to download transactions in excel compatible format as before. CONSIDERING THIS IS THE MOST WIDELY USED SPREADSHEET PACKAGE IN THE WORLD, HOW ON EARTH WAS IT NOT INCORPORATED? Must have employed the duffest programmers in the country not to spot this. My rates are very reasonable if they need any consultancy. Reviewed on: 19th December 2016

2 months after new website still cannot pay bill

Website changed 9.10.16. No communication whatsoever. Old system didn't mind whether payment reference for current card or not - new one does and won't accept payments with misleading message. No acknowledgement or warning from JL Finance (actually HSBC) despite knowing about it for 9 weeks. They didn't included this scenario in their testing. Ridiculous. Rubbish. We're off to get a credit card from a proper company. Reviewed on: 12th December 2016

Terrible customer service

Horrible, horrible service. They have broken something what previously worked perfectly. Card now only works intermittently, this morning I had problems in a Waitrose store - If they can't even get their card working in their own stores, what hope is there!!! Customer services are useless and seem to have no idea what is actually going on. Different messages from every customer service representative that you speak to. For a company that prides itself on customer service, this is a real failure on behalf of John Lewis. Reviewed on: 6th December 2016

Post October, they fell apart

Worst upgrade ever! You can't use the card, you cant pay the bill, and you cant contact them. Serious brand damage! Reviewed on: 5th December 2016

Have Had ENOUGH

After repeated attempts to contact the JL Partnership Card department to determine why my card works in some outlets and not others and on-line in some stores but not others (John Lewis itself being one) I decided to cease using the card. On my final attempt to contact customer services I decided to apply for a Marks and Spencer Card whilst waiting - the call was never answered! I now have a M&S credit card - their points and am so so happy. Thanks JL Reviewed on: 5th December 2016

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