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Chris Neal

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Review of the John Lewis, Partnership Card:

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Appalling

Around 6 months ago I had a phone call from JLFS saying my card had been compromised and that they would stop my card and issue a new one. Fine. All went well and the card arrived and no problems. Excellent service I thought. In November my bank pointed out that I had several out of date, unused for months direct debits that they felt was a risk to my account security and should be cancelled. One of these was to pay the full amount of my Partnership card each month and quoted the old, cancelled by JLFS card. I carefully checked that the new card had a direct debit, it did, so I cancelled the old card number DD. In November no DD was taken for the new card. Duly phoned them the day after it was due to be told I had cancelled the DD. They simply could not grasp that they had set up 2 DDS and that the new card was active on my bank account. "No it's all cancelled at our end". Did not bother as most companies do to query why it had been cancelled. So I am fortunate enough to be able tell them I'll pay off what I owe and it's goodbye from me! Cancel the account. Frankly the service from all areas of John Lewis seems bogged down in red tape. I have had problems with the stores. Lovely people but working with their hands tied behind their backs. That's another story. Reviewed on: 22nd November 2016

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