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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (860)

What a shambles

i had to pay my last months bill via the telephone service, this was after many hours holding. Thought JLP would have got it sorted by now but no they have not listened to customers. Tried to pay via my bank account app but the payment bounced straight back, same on PC. Tried paying via their website but said payment unsuccessful. Phoned and was told to make sure I had the funds in my account. Cheeky b*****. Anyway, told to cancel my existing payee details on bank account and reset them up. Been trying for two days and system will not accept new details. Bank say details incorrect and JLP say it is a banking fault. Fed up now so will send them old fashioned cheque next month and let them pay the extra bank charges for processing this piece of paper. Reviewed on: 30th November 2016

Still no response from my complaint of 20 October...

I left a review on 1 Nov concerning the Partnership Card, having written to the Partnership on 20 Oct with that complaint , the synopsis of my letter was: 1. Why wasn’t I told that my cards would be cancelled if I ordered new contactless cards? 2. Why did they have to be cancelled before I had registered my new cards? (That has never happened to me before.) 3. Why are the telephone queues to speak to someone so unacceptably long? 4. How do I apply to have points credited to me for the expenditure that I have to put on to other cards until I can register my new ones, due to this oversight by The Partnership? They acknowledged my letter on 1 Nov, indicating that they were investigating the complaint and would reply, & that if I hadn't heard in 8 weeks of raising the complaint I have the right to refer the case to the Financial Ombudsman Service. I have yet to hear from them and will post the final response when I receive it. Reviewed on: 29th November 2016

Payment problem

I tried to pay and was given three options: 1) minimum amount, 2) full amount, 3) something in between. There is no box to click on and so I went to "Make payment". I got a message telling me that my payment was successful but no indication of how much I paid. I rang customer services. I was on hold for 19 minutes during which the female robot told me almost 60 times that they were busier than expected. The agent told me that there are boxes to click on but they aren't visible. He was unable tell me how much I paid and wouldn't know for 24 hours. An absolute shambles! Reviewed on: 26th November 2016

They seem incapable of fixing their own mistakes, or indeed of communicating at all.

Note - this review relates to the John Lewis Partnership card, not John Lewis in general. Back in September, they made a small mistake in processing one of my transactions. Since then I've phoned, written and used their secure messaging service. None of these has produced any response at all. They seem to be in some sort of melt down. I've just arranged to get a new credit card from a different supplier. Avoid the John Lewis Partnership card at all costs. Reviewed on: 24th November 2016

(new) Website is major backward step

New website is a major backward step with loss of simple functionality: - No longer gives total of transactions pending - you have to calculate yourself whereas previously was there - No longer able to download statements in useful format - MS Money version missing, plus cannot download a PDF copy of statement, yet they want you to go paperless! Reviewed on: 23rd November 2016

Appalling

Around 6 months ago I had a phone call from JLFS saying my card had been compromised and that they would stop my card and issue a new one. Fine. All went well and the card arrived and no problems. Excellent service I thought. In November my bank pointed out that I had several out of date, unused for months direct debits that they felt was a risk to my account security and should be cancelled. One of these was to pay the full amount of my Partnership card each month and quoted the old, cancelled by JLFS card. I carefully checked that the new card had a direct debit, it did, so I cancelled the old card number DD. In November no DD was taken for the new card. Duly phoned them the day after it was due to be told I had cancelled the DD. They simply could not grasp that they had set up 2 DDS and that the new card was active on my bank account. "No it's all cancelled at our end". Did not bother as most companies do to query why it had been cancelled. So I am fortunate enough to be able tell them I'll pay off what I owe and it's goodbye from me! Cancel the account. Frankly the service from all areas of John Lewis seems bogged down in red tape. I have had problems with the stores. Lovely people but working with their hands tied behind their backs. That's another story. Reviewed on: 22nd November 2016

ONGOING LACK OF CUSTOMER AWARENESS ISSUES

Bland boiler plate apologies. Site still lacks functionality and unable to download statements into e.g money format. What a shame - previous website much better. JLP are in reverse gear. Reviewed on: 22nd November 2016

Worst service ever - refused to deal with suspected fraud

I have this credit card and have recently noticed an unexplained transaction on my statement relating to an overseas payment which I did not make. I followed the John Lewis Partnership Card instuctions for querying a transaction, a process for which I will be penalised to the tune of £5 if John Lewis can prove me wrong. According to the procedure I downloaded and printed a form then posted it to John Lewis. I did not receive any acknowledgement of this and I have been waiting two months. I then logged on to my account on the John Lewis website and used the online messaging service to query the transaction. Again I have had no response. I have tried calling the John Lewis telephone line many times but have never been answered despite me holding for over an hour each time and incurring large call charges. There now appears to be no way for me to report what I believe to be a fraudulent transaction Reviewed on: 22nd November 2016

Simply horrendous

I recently moved house, trying to get them to answer the phone is a joke, the website doesn't work and they don't reply to letters. Reviewed on: 21st November 2016

Gone to the Dogs!

UTTER DEBACLE! For many years, JLFS could be trusted to deliver prompt professional service but gradually, over the last 18 months, this has degenerated into a complete shambles. I need to order a new card and am currently 28 minutes into an endless repetition of muzak, while waiting to speak to someone. This is my third attempt to speak to someone.....I abandoned the last attempts after 44 and 53 minutes respectively! Finally answered....They are unable to send out a new card with a longer expiry date without reporting my card stolen! (Even though it hasn't been!) So, I would have to be without any card at all for about two weeks. What a complete waste of time and effort........Time to move on, methinks. Reviewed on: 21st November 2016

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