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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (878 reviews)

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1.33

Based on 878 reviews, last reviewed 23rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

REALLY SHOULD BE BETTER SERVICE AND COMMUNICATION They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the m... Read more Reviewed on: 23rd October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (878)

Mixed bag

Customer service - especially on the phone - is good. Website is awful however and making payments is a chore Reviewed on: 2nd May 2017

great rewards on this card

we love how quickly the reward vouchers add up - and because they are john lewis vouchers you get - i can use them for my grocery shopping at waitrose which is great and practical. Other credit card rewards had become so bad that this really is a good option. Reviewed on: 30th April 2017

Rubbish Travel Money site does not work

Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no explanation. called them on the number shown on the flyer, but was told I was calling the wrong number, I was connected to the right number, but it rang out for so long, and the judging by the background noise and unclear speech from the previous call staff, I decided to hang up and purchase the currency elsewhere. Reviewed on: 13th April 2017

So rewarding...

I use my John Lewis Partnership card for all big spends and major purchases. Rewards in the form of John Lewis vouchers posted to me. Pay off in full each month so no interest. #MaxYourMoney Reviewed on: 31st March 2017

Money off vouchers to spend in a Group that does not perform well? - hardly worth it!

John Lewis Partnership Card goes from bad to worse. Having admitted their errors and awarded extra Points as compensation they cannot even get that right and do not actually produce the points they claim to have awarded. On top of that they issue an arrears notice when the account is and has been for some time in credit - they owe their customer money but still their system churns out an arrears notice - how can you miss making minimum payments to your account when your account with them is in credit?! Be aware of detrimental affect on your credit score if you choose to do business with this Group. Much better off with a 4.3 scoring company that can provide a cash reward back onto your account with them with the effect that you are free to spend awards earned wherever you like. Reviewed on: 21st March 2017

MaxYourMoney Get John Lewis vouchers!

I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to date with paying my credit card bill off promptly each month it really helps me #MaxYourMoney Reviewed on: 20th March 2017

Service, service, service

A trouble free card which repays loyalty with John Lewis vouchers, always a treat to look forward too (and recently the vouchers saved me quite a bit of money on a new washing machine!) Customer Services are always helpful to a fault too. Reviewed on: 20th March 2017

Card is great, the website for managing your account is appallingly bad...

The card itself is brilliant, however, every month when I attempt to manage my account online it is really confusing and very unfriendly. Current balance is very misleading and trying to work out what the next month's amount owing is very difficult to see as you have to try to work it out yourself. It is just so appallingly bad, I find it difficult to comprehend how they could have actually designed it to work like this. Reviewed on: 17th March 2017

Poor customer service rating

After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor We are in the process of switching card providers and would recommend everyone to do the same Reviewed on: 27th February 2017

Appalling service from a company that really does not care.

John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure messaging service is a joke in that the replies to communications also have no relevance to the issues raised. Surely it is not unreasonable to expect them to answer the question put to them rather than some scripted reply? They must realise how frustrating it is for a customer when they ignore the question asked. The complaints system is not fit for purpose with standard responses issued rather than detailed responses based on the complaint details. The approach seems to be to shift as many complaints as possible to the Financial Services Ombudsman rather than deal with them themselves, hoping no doubt that along the way many customers will simply give up. There are many other good credit card providers out there so do please avoid John Lewis Financial Services in particular, but also any any other card administered by the HSBC group. Reviewed on: 21st February 2017

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