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John Lewis: Partnership Card reviews

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1.34
Based on 874 reviews, last reviewed 25th Jul 2025
100% increase in 5 star reviews
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20% decrease in 1 star reviews
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Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025
carol cheshire's avatar
carol cheshire

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025
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Mike C
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (874)

No Apple Pay but good rewards.

3
Very happy with my JL card over the years, but surely no excuse for them dragging their heels and missing their stated targets for introducing Apple Pay. Come on JL - we're in the Digital Age and you're not keeping up, and not providing this popular service to your customers. Reviewed on: 26th July 2017
Dennis Keogh's avatar
Dennis Keogh

great rewards on this card

5
We love putting our spending on this credit card because we pay it off each month and benefit from the points which get converted to john lewis vouchers which i then use at waitrose for my groceries. It's almost like getting cash back. Service has always been pretty good. Once struggled to get through on phone but once you speak to them they are helpful. Reviewed on: 19th June 2017
Rebecca Beesley's avatar
Rebecca Beesley

No Apple Pay

3
It is so disappointing that Apple Pay is still not available. Reviewed on: 9th June 2017
Susan Turner's avatar
Susan Turner

Always simple and rewards

5
I rarely have a problem but when I did they sorted it out quickly, said sorry and gave a good will gesture. The card comes with 0.5% cashback in the form of vouchers (or 1% if card used at John Lewis) Reviewed on: 9th June 2017
John Breuer's avatar
John Breuer

Customer service slow to respond

2
Good points system, but customer service very slow to respond via telephone or website. Good service if you have the time to go into their store. Reviewed on: 8th June 2017
Zoe De Cesare's avatar
Zoe De Cesare

awful company, shocking

1
absolutely no support at all for your purchases Reviewed on: 25th May 2017
d mclaird's avatar
d mclaird

Mixed bag

3
Customer service - especially on the phone - is good. Website is awful however and making payments is a chore Reviewed on: 2nd May 2017
Anonymous's avatar
Anonymous

great rewards on this card

4
we love how quickly the reward vouchers add up - and because they are john lewis vouchers you get - i can use them for my grocery shopping at waitrose which is great and practical. Other credit card rewards had become so bad that this really is a good option. Reviewed on: 30th April 2017
Rebecca Beesley's avatar
Rebecca Beesley

Rubbish Travel Money site does not work

1
Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no explanation. called them on the number shown on the flyer, but was told I was calling the wrong number, I was connected to the right number, but it rang out for so long, and the judging by the background noise and unclear speech from the previous call staff, I decided to hang up and purchase the currency elsewhere. Reviewed on: 13th April 2017
Michael Cooke's avatar
Michael Cooke

So rewarding...

5
I use my John Lewis Partnership card for all big spends and major purchases. Rewards in the form of John Lewis vouchers posted to me. Pay off in full each month so no interest. #MaxYourMoney Reviewed on: 31st March 2017
Charlotte Easton's avatar
Charlotte Easton

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