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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (860)

Poor customer service rating

After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor We are in the process of switching card providers and would recommend everyone to do the same Reviewed on: 27th February 2017

Appalling service from a company that really does not care.

John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure messaging service is a joke in that the replies to communications also have no relevance to the issues raised. Surely it is not unreasonable to expect them to answer the question put to them rather than some scripted reply? They must realise how frustrating it is for a customer when they ignore the question asked. The complaints system is not fit for purpose with standard responses issued rather than detailed responses based on the complaint details. The approach seems to be to shift as many complaints as possible to the Financial Services Ombudsman rather than deal with them themselves, hoping no doubt that along the way many customers will simply give up. There are many other good credit card providers out there so do please avoid John Lewis Financial Services in particular, but also any any other card administered by the HSBC group. Reviewed on: 21st February 2017

John Lewis Easy to Navigate website

Their website is easy to use and the login procedure is not long-winded with card readers or number generators. Good customer service telephone help when you need it. Reviewed on: 7th February 2017

My Channel Islands postcode is not accepted to create online servicing

I have a Partnership Card but since the changes early in October have not been allowed to set up an online account because my postcode is not accepted. I now just receive a paper statement which does have my postcode on it. I sent a letter of complaint in October and was promised a reply within 8 weeks but this is now February and this issue has not been resolved. Reviewed on: 5th February 2017

great reward that soon adds up

We have no regrets about switching our credit cards to John Lewis - we get vouchers back for our spending and it soon adds up. I love receiving the reward vouchers as I can put them towards the groceries at waitrose. Reviewed on: 29th January 2017

Rubbish system caused late payment fees

John Lewis sent me a letter saying that "while upgrading our computer systems..some customers experienced issues" which prompted me to check my account and discover the last 2 monthly payments had been rejected causing late payment fees. Contacting customer services, I was told this is because the reference no on my payment instructions from my bank has not been updated since I was sent a new card nearly 2 years ago. The payments have been going through fine until September last year and suddenly stopped. As a former business analyst, it is clear to me that their updated system has stopped accepting payments with reference numbers from previous cards and no-one has informed the customers. If you pay on their website, it's no problem but, if you have a payment instruction set up with your bank, it is rejected. I took the time and trouble to explain to the customer services rep that this is unacceptable because everyone has to change their reference numbers every time they have a new card and to do this for every card would be a major pain, especially if John Lewis didn't notify them that they had to do it. The rep ARGUED with me and said it was perfectly OK because a new card had to be validated! In my view their IT system is rubbish and so is their customer service which refuses to even flag up a problem so the IT people can fix it! My solution is relatively easy - get a card from a different provider. Reviewed on: 23rd January 2017

Statement errors and useless responses from customer service

Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns. Took 8 weeks to get a response to a formal complaint and once again it did not address my concerns. I've taken up my complaint with the financial ombudsman service now. Reviewed on: 19th January 2017

Quite Beyond Belief!

On 14 October 2016 I cancelled a Partnership CREDIT card because of suspected fraud and requester a replacement. In due course a CONTACTLESS card arrived. I phoned to query this change and requested a replacement CREDIT card, emphasising that I DO NOT WANT A CONTACTLESS CARD. I was assured that this was no problem and a basic CREDIT card would be forwarded. INCREDIBLY , punctuated by 10 further phone calls, I HAVE TODAY RECEIVED THE 7th identical replacement CONTACTLESS CARD, Is there an intelligent human available in John Lewis Finance? ( I am an additional card holder on my wife's account) Reviewed on: 14th January 2017

customer service totally out of sync with the actual facts

card got blocked by a pin machine error. 3 months later we are so concerned about the inaccuracies of their responses, we have felt forced to stop using the cards Reviewed on: 12th January 2017

Website Still Not Working Correctly and Still Long Phone Waits

Looking on the website at the online Statements page it doesn't add up; in my case my statement balance shown online was £21.95 more than the sum of the transactions. After 20 minutes on hold I get to speak to somebody who tells me there was a £21.95 transaction which they can see but I can't. You still can't trust this website for basics and this is 3 months after they put live. Reviewed on: 8th January 2017

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