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John Lewis: Partnership Card reviews

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1.33
Based on 878 reviews, last reviewed 23rd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
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Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025
carol cheshire's avatar
carol cheshire

Latest lowest rating:

1

REALLY SHOULD BE BETTER SERVICE AND COMMUNICATION They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the m... Read more Reviewed on: 23rd October 2025
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Stephenofcamberley
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (878)

Great rewards

5
We use this card for everything and pay it off each month in full. For that you get great reward vouchers. I've always had great customer service too Reviewed on: 15th November 2017
Mark leachman's avatar
Mark leachman

Long winded and inefficient

1
Having been advised in store to get a card and save on a major purchase, we waited for over two hours. They did give us a cup of tea and a piece of cake though. Once I had the card they failed to send me a statement which I was eager to receive and pay off. Having made a series of phone calls and been given conflicting information I was eventually allowed to pay the full amount and two days later I received the outstanding balance saying the full amount was due. More telephone calls, more incorrect information. Eventually everything was sorted but I don’t think I’ll be using the John Lewis card again, any time soon. Reviewed on: 7th November 2017
Patricia M Shepherd's avatar
Patricia M Shepherd

Good Rewards.. poor customer service

1
Good rewards, although the £20 incentive voucher they offered to sign up never materialized. Online customer service appalling. I contacted them the see if the direct debit had been set up, they confirmed it had, it didn't get taken out the next month, then they said it had never been set up, I sent the paperwork off for the second time, then over a month later was charged £11 for late payment, as the direct debit still hadn't been set up. When this was questioned, the response was along the lines of, this isn't probably the response you hoped for, but the DD hadn't yet gone through and therefore you were late in paying hence the fee. In addition, we've been asking about Apple Pay since taking the card, and the response is a continual 'we're working on it'. When I asked in store, the employee said they don't have any plans to accept or roll out Apple Pay with the partnership card. Reviewed on: 6th September 2017
Natasha's avatar
Natasha

Good rewards, dreadful website & no Apple Pay or App

2
After using this card regularly for several years I've started to seriously question whether to look elsewhere. The rewards in John Lewis vouchers are half what they were when I signed up, but are to date still the main reason I have stayed. However the promised Apple Pay & Apps have seen launch dates come and go for over 12 months.To add one more nail to this coffin I also wonder if the website security is the reason I had 2 apparent attempts at fraudulent activity on my account earlier this year. These were resolved, but did take a lot of time. Reviewed on: 1st August 2017
Anonymous's avatar
Anonymous

No Apple Pay but good rewards.

3
Very happy with my JL card over the years, but surely no excuse for them dragging their heels and missing their stated targets for introducing Apple Pay. Come on JL - we're in the Digital Age and you're not keeping up, and not providing this popular service to your customers. Reviewed on: 26th July 2017
Dennis Keogh's avatar
Dennis Keogh

great rewards on this card

5
We love putting our spending on this credit card because we pay it off each month and benefit from the points which get converted to john lewis vouchers which i then use at waitrose for my groceries. It's almost like getting cash back. Service has always been pretty good. Once struggled to get through on phone but once you speak to them they are helpful. Reviewed on: 19th June 2017
Rebecca Beesley's avatar
Rebecca Beesley

No Apple Pay

3
It is so disappointing that Apple Pay is still not available. Reviewed on: 9th June 2017
Susan Turner's avatar
Susan Turner

Always simple and rewards

5
I rarely have a problem but when I did they sorted it out quickly, said sorry and gave a good will gesture. The card comes with 0.5% cashback in the form of vouchers (or 1% if card used at John Lewis) Reviewed on: 9th June 2017
John Breuer's avatar
John Breuer

Customer service slow to respond

2
Good points system, but customer service very slow to respond via telephone or website. Good service if you have the time to go into their store. Reviewed on: 8th June 2017
Zoe De Cesare's avatar
Zoe De Cesare

awful company, shocking

1
absolutely no support at all for your purchases Reviewed on: 25th May 2017
d mclaird's avatar
d mclaird

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