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Doug Mac

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Review of the John Lewis, Partnership Card:

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Even worse than I thought - can't download 2nd page of statement

Further to the message left a few minutes ago, the situation is even worse than I said. I have just tried to download (export) the second page of my statement - it doesn't work! It just downloads the same data as the first page. So, there seems to be no way of downloading the second page of a statement. It seems no-one in the shambles of their IT department actually TESTED this website! And to make matters worse, if you try to access "transactions" to do it that way, there are no transactions to view - that link should be called "recent transactions" - as it becomes blank on your statement date. I have tried copying and pasting from the screen - works but huge re-formatting task. All just absolutely third-rate website implementation. Very disappointed in JL. Reviewed on: 4th December 2016

Review of the John Lewis, Partnership Card:

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It wasn't broke - why did they "fix" it? (their website)

Yes, along with everyone else, just adding my voice to then myriad complaints about the "new, improved" website. But I'm lucky - having seen all the much more serious issues others are reporting involving actual financial loss. My problem is just that downloading statement data used to "just work". Now it is a tedious exercise of downloading a page at a time of supposedly .csv data which is actually formatted with quotes ("xxx","yyy", etc) so has to be imported to Excel, processed and re-exported before my financial management software will recognise it. Fortunately, I know how to do this, but it is a complete pain in the ****. Hopefully someone will take action soon and fix it. Mind you, Lloyds also revamped their website to make downloads more awkward - would you believe that they give the option to download a .qif file, but then tell you you have to edit the file name after export to add the .qif manually! Progress, eh? Reviewed on: 4th December 2016

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