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Nicholas L

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Review of the John Lewis, Partnership Card:

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Used to be good. Now appalling

I used to like Partnership Card and have spent many thousands on it. This year, for the first time I needed to dispute two transactions. The customer service on the two occasions - just the time you test the quality of protection a card supposedly provides - was complex, very slow and extremely unhelpful. More recently, if you try to get hold of them on the phone you will be left waiting for over an hour. Try to log into your account using the new website? Forget it. It's almost impossible to even create a new user name. I have learned to my cost to finally cease being so loyal and find another card company... Reviewed on: 18th November 2016

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