TheITMan's community profile page

Write a review

Viewing profile for,

TheITMan

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the John Lewis, Partnership Card:

View on product page

So The Problem Is This...

When HSBC changed systems for the Partnership card, they only migrated the card details of active cards, not ones that were previously used on the account. So when anyone with a replacement card tried paying, they rejected the payment. This is why so many people have got a problem at the moment, myself included. The solution is to set up a new payment from your bank with the new card details, and the payment should go through. If you call them (I used +44 121 214 5732) then they will immediately credit you with the late fee and the interest. At least, that's what they told me - I'll find out next month if that was cobblers or not. Moral of the story? Migrate old card details. Or at least tell your customers. Reviewed on: 17th November 2016

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.