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American Express: British Airways Credit Card reviews

Name: British Airways Credit Card
Rating: 4.45 (73 reviews)

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4.29

Based on 73 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Great promotional offer of Airmiles resulting in spe... Great promotional offer of Airmiles resulting in speaking to excellent advisors about completing the eligibility form. Reviewed on: 24th May 2024

Latest lowest rating:

1

BA Avios companion tickets are a waste of time The BA voucher system that acompany's the credit card can only really be used on flights booked when the destination flight fist comes on sale, some 3... Read more Reviewed on: 13th March 2024

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About this product

Want to read reviews of the American Express British Airways card from UK consumers just like you? Read on to see what people have said on Smart Money People! Our community reviews credit cards like the Amex BA card so that others can make better informed decisions about which credit card to buy. So whether it's the number of Avios points, BA Exec Club, or any other card benefit you're interested in, read our reviews first to get a better idea of what using the card day to day is actually like!

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American Express British Airways Credit Card reviews (73)

Great promotional offer of Airmiles resulting in spe...

Great promotional offer of Airmiles resulting in speaking to excellent advisors about completing the eligibility form. Reviewed on: 24th May 2024

It was really good experience

It was really good experience using it for last two years and ease to use the app is the best part of it. Happy customers are not just me but many people. Reviewed on: 23rd May 2024

World class customer service

Offers services like no other bank and unmatched when it comes to customer service and satisfaction, Reviewed on: 12th April 2024

Customer service always very good

Customer service always very good and easy Avios earning Reviewed on: 2nd April 2024

BA Avios companion tickets are a waste of time

The BA voucher system that acompany's the credit card can only really be used on flights booked when the destination flight fist comes on sale, some 355 days before the actual flight as they only allocate 2 seats to avios companion vouchers. This means they are booked up almost as soon as they become available. So unless you intend to book every trip a year ion advance, its not worth anything. Reviewed on: 13th March 2024

Love AMEX think they’re very good just wish they do...

Love AMEX think they’re very good just wish they do a good FX card and not charge 3% for foreign transactions! There is not rewards card currently filling that spot! Reviewed on: 12th March 2024

Avios are excellent and the card rewards customers w...

Avios are excellent and the card rewards customers well unlike other providers Reviewed on: 26th February 2024

Excellent experience all round through the app

Excellent experience all round through the app Reviewed on: 4th February 2024

Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

Absolutely pathetic

Customer service is useless. All companies have issues, it's how problems are resolved or not. I've not come across many organisations as useless. Reviewed on: 1st November 2023

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