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American Express reviews

American Express Logo
Rated Good • 4.11/5

American Express reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Good based on 426 product reviews

Average score of 4.11/5
5 star
65%
4 star
21%
3 star
6%
2 star
2%
1 star
6%
Reviews for American Express have trended positively over the past 90 days

Latest positive rating

4/5

Great offers on everyday purchases

Great offers on everyday purchases

{"display":"Chirag Patel","full_name":"Chirag Patel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3499.png"}}'s avatar

Latest negative rating

1/5

Don’t bother - they always find a way out of giving...

Don’t bother - they always find a way out of giving you the Avios points

{"display":"Rachel S","full_name":"Rachel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About American Express

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

American Express at a glance

Reviews for American Express

Showing 11 of 426 company reviews • Last reviewed within 21 days

Promises more than it delivers

British Airways Credit Card • 21st April 2025

I feel like these points sound like a great thing but they arent transparent. They are hard/impossible to use once youve worked hard to build... I feel like these points sound like a great thing but they arent transparent. They are hard/impossible to use once youve worked hard to build them up. Im over it now and will change to get better rewards elsewhere. Read more Read less

{"display":"karla10","full_name":"karla10","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
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Great offers on everyday purchases

American Express Credit Card • 21st April 2025

Great offers on everyday purchases

{"display":"Chirag Patel","full_name":"Chirag Patel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3499.png"}}'s avatar
Rated Good • 4/5
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  • 4/5

    they dealt with a fraudulent transaction very quickly

    they dealt with a fraudulent transaction very quickly

    {"display":"Gloria in E","full_name":"Gloria in E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good an reliable

    Good an reliable an easy to process

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    To get bonus on my travels to and from abroad...

    To get bonus on my travels to and from abroad

    {"display":"Francis Adane Mfodwo ","full_name":"Francis Adane Mfodwo ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best offers in terms of rewards

    My main bank for everyday spending: groceries, restaurants, shopping, online, etc. It is very nice to have an opportunity to earn so much cashback with... My main bank for everyday spending: groceries, restaurants, shopping, online, etc. It is very nice to have an opportunity to earn so much cashback with Amex Plat comparing to all other offerings in the market. Been with Amex only for 3.5 months but have already earned more than 160 quid in cashback by utilising 3 months intro (5% cashback). Currently I am getting 0.75% with an opportunity to go to 1.25% by end of the year after 10k annual spend. On top of that had one successful chargeback (double charged by the business, got money back within several minutes after contacting bank's customer support). Almost every place takes their cards nowadays and I barely use visa or master for any of everyday transactions. Read more Read less

    {"display":"Ivan T","full_name":"Ivan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good experience all around.

    Very good experience all around, I love the benefits and cash back that I get from it and am very pleased with the speed and... Very good experience all around, I love the benefits and cash back that I get from it and am very pleased with the speed and quality of service as well as the feeling of being part of an international bank. Read more Read less

    {"display":"Louis H","full_name":"Louis H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1153164.png"}}'s avatar
  • 5/5

    10/10 customer service

    Whenever I have had a question about my card or its terms, I have turned to their live chat function and have found incredible help... Whenever I have had a question about my card or its terms, I have turned to their live chat function and have found incredible help from their staff. They're knowledgable about their product and will try to help you as best as you can. My partner has been a longer standing customer of theirs and he convinced me to sign up because if I had any issues down the line, their customer service would not disappoint! Although the actual product isn't the best it could be at this moment (avoid points rewards), the service is great from my experience. Read more Read less

    {"display":"Melissa","full_name":"Melissa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good cashback and easy to use app

    Good cashback and easy to use app

    {"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Customer service is just excellent!

    Customer service is just excellent, issues resolved promptly, a great service with great products such as cashback!

    {"display":"Bronagh H","full_name":"Bronagh H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent finance provider

    Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider,... Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider, but AMEX has a great customer service and they've helped me every time I've had an issue. Quick, efficient and nice service. Read more Read less

    {"display":"Cristina","full_name":"Cristina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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