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American Express reviews

American Express Logo
Rated Good 3.72/5

American Express reviews

Unverified business Last reviewed within 14 days

Review summary

People rate this company as Good based on 462 product reviews

Average score of 3.72/5
5 star
63%
4 star
21%
3 star
6%
2 star
2%
1 star
8%
Reviews for American Express have trended negatively over the past 90 days

Latest positive rating

5.00/5

I love my BA AMEX.

I love my BA AMEX. I recently got a deal with my Avios points that knocked a £1.2k return flight down to £400!! They send generous coupons too. Amazing.

Latest negative rating

1.00/5

Beyond awful

After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5... After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to get information from the fraud team about what has happened, I know absolutely nothing. I am just passed around rude, unhelpful people who don’t understand my case. I can’t deal with these people anymore so I’ve cancelled my card. This is without doubt the worst customer service I have ever come across. Read more Read less

{"display":"Joanne H","full_name":"Joanne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Card
Joanne H 19th May 2026

About American Express

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

American Express at a glance

Reviews for American Express

Showing 11 of 462 company reviews Last reviewed within 14 days

I love my BA AMEX.

British Airways credit card 27th May 2026

I love my BA AMEX. I recently got a deal with my Avios points that knocked a £1.2k return flight down to £400!! They send generous coupons too. Amazing.

{"display":"B L","full_name":"B L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/969877.png"}}'s avatar
B L
Rated Excellent 5.00/5
Read more product reviews

Beyond awful

Credit Card 19th May 2026

After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5... After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to get information from the fraud team about what has happened, I know absolutely nothing. I am just passed around rude, unhelpful people who don’t understand my case. I can’t deal with these people anymore so I’ve cancelled my card. This is without doubt the worst customer service I have ever come across. Read more Read less

Rated Terrible 1.00/5
Read more product reviews
  • 5.00/5

    I was using my account and withdraw money and were g...

    I was using my account and withdraw money and were good

  • 4.00/5

    It was very easy to get referred and be given this c...

    It was very easy to get referred and be given this card. The app is easy to use as well. The customer service is responsive.... It was very easy to get referred and be given this card. The app is easy to use as well. The customer service is responsive. However, when you miss a payment for any reason, American Express is a bit relentless reaching out to you. Read more Read less

  • 5.00/5

    I had a great experience using my American Express c...

    I had a great experience using my American Express credit card. The transaction was smooth, and the app made it easy to track everything in... I had a great experience using my American Express credit card. The transaction was smooth, and the app made it easy to track everything in real time. It felt secure, reliable, and worth using for everyday spending. Read more Read less

  • 5.00/5

    Boosted my credit and earned me cash

    I initially got an American Express credit card to improve my credit score and gain cash back. Years later I still use my Amex card... I initially got an American Express credit card to improve my credit score and gain cash back. Years later I still use my Amex card and utilise it’s other perks including money off offers which change regularly and feature many different companies and products. The app is easy to use and payments can be made easily Read more Read less

  • 5.00/5

    The Best Entry-Level Gateway to Avios R

    Tell us more about your experience: I’ve been using this card as my primary "daily driver" for about a year now, and it has completely... Tell us more about your experience: I’ve been using this card as my primary "daily driver" for about a year now, and it has completely changed how I view my everyday spending. By putting everything from my weekly grocery shop to my monthly utility bills on the card, the Avios points add up surprisingly fast. I’ve already earned enough for a return flight to Europe just by going about my normal life. The standout feature for me, however, is the Companion Voucher. Spending £12,000 in a year is a very achievable target when you use the card consistently. While the voucher on this free version is restricted to Economy seats, it still essentially provides a "buy one get one free" deal on flight seats for my partner and me. The Amex app is incredibly slick for tracking my progress toward that voucher and seeing my points land each month. While I do have to keep a backup card for the occasional shop that doesn't accept Amex, the rewards and the seamless integration with the British Airways Executive Club make it more than worth it. It’s a low-risk, high-reward card that I’d recommend to anyone who wants to travel more for less. Read more Read less

  • 5.00/5

    It's a good, excellent product, I would recommend it.

    It's a good, excellent product, I would recommend it.

  • 5.00/5

    When people hear this question, they often share sto...

    When people hear this question, they often share stories about the challenges they’ve faced, the skills they’ve developed, and the moments that shaped them. Many... When people hear this question, they often share stories about the challenges they’ve faced, the skills they’ve developed, and the moments that shaped them. Many describe how they learned to adapt in difficult situations, how teamwork helped them grow, or how a particular project pushed them to think differently. Others talk about the pride they felt when they overcame obstacles or achieved something meaningful. Read more Read less

  • 5.00/5

    Easy to use for booking airline

    Easy to use for booking airline

  • 4.00/5

    The app is easy to use and gives you all the informa...

    The app is easy to use and gives you all the information available. I can set up a direct debit and can defer payment for... The app is easy to use and gives you all the information available. I can set up a direct debit and can defer payment for example if I need. The only issue is im not always sure what month I am looking at in the app and it isn't until the statement comes that is clear. Read more Read less

    Products from American Express

    Showing products offered by American Express

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