Using this bank and credit card for 2 years. It is fair option when I want something which is just too pricey for that moment... Using this bank and credit card for 2 years. It is fair option when I want something which is just too pricey for that moment and can ease the stress from not having any money Read more Read less

Great card with great points earning rate. Fabulous customer service.

Its Easy to use and they resolved my complain promptly about a diapute payment.

At the time I opened an American Express card a bonus of $500 was presented should I purchase a ticket within the first 6 months... At the time I opened an American Express card a bonus of $500 was presented should I purchase a ticket within the first 6 months which I did. No bonus given. When inquired about it I was told the ticket had to be purchased by the middle of the month not by the end of the month. Nobody informed me about that. Upon multiple requests nothing was resolved. I closed the account. Read more Read less

After more than twenty-five years as an American Express customer—virtually flawless in my payment history, with only one late payment in a quarter century—I never... After more than twenty-five years as an American Express customer—virtually flawless in my payment history, with only one late payment in a quarter century—I never expected the company to show such a stunning lack of appreciation for my loyalty. I recently paid my balance in full less than 24 hours after it posted, only to find a $40 fee added to my account. Given my long, responsible track record, I expected what any reasonable customer would: a quick review, a moment of common sense, and a simple one-time courtesy waiver. Instead, I was met with a flat, impersonal refusal—no exception could be made. It’s not the $40 that matters. It’s the disrespect. American Express has long marketed itself as the gold standard of customer service and premium care, but when given the opportunity to demonstrate those values to a loyal, decades-long customer, it hid behind rigid policy rather than exercising even a shred of discretion. The irony is that with my excellent credit score, I receive multiple credit card offers every week, many with better perks, more flexible customer service, and superior rewards. Until now, I stayed with American Express out of loyalty and habit. But this experience made one thing painfully clear: that loyalty is not reciprocated. As a result, I will be closing my American Express account and seriously considering one of the many competing cards eager to treat reliable customers with the respect they deserve. If this is how American Express chooses to value a customer of 25+ years, they shouldn’t be surprised when those customers decide to take their business elsewhere. Read more Read less

They overcharged me and even though i could show that i didnt make those transactions they sided with the me4chants. They also double charge some... They overcharged me and even though i could show that i didnt make those transactions they sided with the me4chants. They also double charge some transactions and when i pointed that out the operator was clearly out of her comfort zone as she didnt know what to say. Finally, despite requesting a refund for the amex annual fees they havent done so, they are purposely slow in responding and most of the time their emails are difficult to understand ( on purpose). Read more Read less

Now that I have made 2 payments in 5 days. One of them you stole. You accepted my payment then told me it got returned... Now that I have made 2 payments in 5 days. One of them you stole. You accepted my payment then told me it got returned so I paid it again. 5 days later you reprocess the original payment without my knowledge even though you already received a different payment. Now you put a hold on my account I've sent almost $200 to your conpany. The original payment was $95 and I still can't use my card. Worst credit card provider and customer service. DO NOT TRUST THIS COMPANY. Read more Read less

Now that I have made 2 payments in 5 days. One of them you stole. You accepted my payment then told me it got returned... Now that I have made 2 payments in 5 days. One of them you stole. You accepted my payment then told me it got returned so I paid it again. 5 days later you reprocess the original payment without my knowledge even though you already received a different payment. Now you put a hold on my account I've sent almost $200 to your conpany. The original payment was $95 and I still can't use my card. Worst credit card provider and customer service. DO NOT TRUST THIS COMPANY. Read more Read less

Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for... Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for a UK-based AmEx card once I arrived. This was highly attractive as it bases an UK application approval on the existing US credit card and credit score, a boon for expats establishing credit for the first time in the UK. Everything went smoothly with the American card, however my UK application was a big disappointment. They are very rigid in their evaluation process, and are entirely unable to appropriately handle non-conventional situations. In my case as an early retiree, they are unable (unwilling?) to look at my assets. I provided my tax return from last year which they were unable to read. I offered to point out the page and line where my income was reported, and they declined the clarification. They requested I spend money to have a UK-based accountant reiterate the income information provided on my tax return to allow the application process to proceed. Multiple millions in invested assets, $200+ income reported on a tax return, 20+ years of excellent credit in the US, and AmEx is unwilling to make the smallest effort to properly evaluate my situation and extend a credit card. I am deeply disappointed with this experience. I will cancel my US-based AmEx card and encourage everyone around me to avoid this company. Read more Read less