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American Express reviews

American Express Logo
Rated Good • 4.06/5

American Express reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 416 product reviews

Average score of 4.06/5
5 star
65%
4 star
21%
3 star
6%
2 star
2%
1 star
6%
Reviews for American Express have trended positively over the past 90 days

Latest positive rating

5/5

Excellent finance provider

Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider,... Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider, but AMEX has a great customer service and they've helped me every time I've had an issue. Quick, efficient and nice service. Read more Read less

{"display":"Cristina","full_name":"Cristina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Don’t bother - they always find a way out of giving...

Don’t bother - they always find a way out of giving you the Avios points

{"display":"Rachel S","full_name":"Rachel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About American Express

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

American Express at a glance

Reviews for American Express

Showing 11 of 416 company reviews • Last reviewed within 7 days

Excellent finance provider

American Express Credit Card • 8th March 2025

Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider,... Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider, but AMEX has a great customer service and they've helped me every time I've had an issue. Quick, efficient and nice service. Read more Read less

{"display":"Cristina","full_name":"Cristina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great credit card, simple to use, been using for 17y...

Platinum Cashback Credit Card • 3rd March 2025

Great credit card, simple to use, been using for 17yrs, great value, would be even better if more retailers accepted it.

{"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Amazing customer service but could get more bang for...

    Amazing customer service but could get more bang for your buck

    {"display":"Sg","full_name":"Sg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great benefits & Easy to Use

    Great benefits and easy to use and keep track of. Really great options for paying back as well in terms of instalments so I know... Great benefits and easy to use and keep track of. Really great options for paying back as well in terms of instalments so I know that is there if I need it. Read more Read less

    {"display":"Sabrina","full_name":"Sabrina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Really helpful and responsive.

    Really helpful and responsive. Always deal with any issues quickly.

    {"display":"Andrew Frisby","full_name":"Andrew Frisby","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Don’t bother - they always find a way out of giving...

    Don’t bother - they always find a way out of giving you the Avios points

    {"display":"Rachel S","full_name":"Rachel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN

    I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card... I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and BA stole my money. Amex refused to refund me. I wonder if it has anything to do with BA and Amex being partners on the credit card. And the customer service at Amex was rude and dismissive. But they are very good at taking £650 in fees per year. Read more Read less

    {"display":"Ian B","full_name":"Ian B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1102062.png"}}'s avatar
  • 1/5

    Poor Service, NOT WORTH THE £650e.

    Poor Service, NOT WORTH THE £650e.. Very poor service... Been with them for 8 years paying £650 per year subscription. This Christmas they stitched us,... Poor Service, NOT WORTH THE £650e.. Very poor service... Been with them for 8 years paying £650 per year subscription. This Christmas they stitched us, dropped the level of credit and refused all payments despite no defaults or any missed payments. We are now coming away from Amex, the benefits are not really benefits any more ie Airport Lounge access.... You can hardly get is.... Customer service for Platinum card holders is now shockingly poor..... Save your money, use one of the challenger banks such as Allica.... Read more Read less

    {"display":"Andrew Benion","full_name":"Andrew Benion","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073403.png"}}'s avatar
  • 3/5

    The card is okay, but a lot of places don't take it.

    The card is okay, but a lot of places don't take it.

    {"display":"Sam Mills-Matheou","full_name":"Sam Mills-Matheou","avatar":{"url":"\/assets\/uploads\/avatars\/users\/854008.png"}}'s avatar
  • 1/5

    Doesnt work , customer service is hit and miss

    Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60%... Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60% of shops (outside of USA) which is a big issue. Its okay to still hold it but the premium benefits it needs to offer are lacklustre in the UK. Lastly, customer service can be very good or very rude or uninformed. I cancelled a card to get an upgrade and then said that I am not eligible though my income being 5 times the required. High levels of discrimination toward existing customers also, seems to have popped in their heads, especially against small business owners. Read more Read less

    {"display":"PS","full_name":"PS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to use app.

    Easy to use app. Easy to see points. Good bonus offer

    {"display":"Kirsty B","full_name":"Kirsty B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Gold Credit Card
    Kirsty B 28th November 2024

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