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American Express reviews

American Express Logo
Rated Good • 4.10/5

American Express reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 432 product reviews

Average score of 4.10/5
5 star
64%
4 star
22%
3 star
6%
2 star
2%
1 star
6%
Reviews for American Express have trended negatively over the past 90 days

Latest positive rating

4/5

Great introductory cash back rate

Great introductory cash back rate and like that it’s available across all purchases

{"display":"Fran P","full_name":"Fran P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

! AVOID!!! You have been warned

Just freeze your accounts with no notice or reason! They don’t care about you at all ! No one to talk to as all they... Just freeze your accounts with no notice or reason! They don’t care about you at all ! No one to talk to as all they can say is that it is automated . AVOID AT ALL COST! YOU GAVE BEEN WARNED Read more Read less

{"display":"Cheskel k","full_name":"Cheskel k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for American Express products

About American Express

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

American Express at a glance

Reviews for American Express

Showing 11 of 432 company reviews • Last reviewed within 7 days

Great introductory cash back rate

Platinum Cashback Credit Card • 14th June 2025

Great introductory cash back rate and like that it’s available across all purchases

{"display":"Fran P","full_name":"Fran P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Great choice of cards offering rewards.

Credit Card • 13th June 2025

Great choice of cards offering rewards. Love my Marriott Bonvoy card

{"display":"Lukasz Bohdan","full_name":"Lukasz Bohdan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/574052.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Easy to use.

    Easy to use. Good rewards and cash back. Easy to get hold of customer service if/when needed.

    {"display":"annacarver375@gmail.com","full_name":"annacarver375@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Good points earning ability but question if the incr...

    Good points earning ability but question if the increased annual fee is worth it. It's now become a lot to justify (especially as the value... Good points earning ability but question if the increased annual fee is worth it. It's now become a lot to justify (especially as the value of added offers is not as good as it used to be) Read more Read less

    {"display":"Rohan Barmanray","full_name":"Rohan Barmanray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/719191.png"}}'s avatar
  • 5/5

    AMEX as good as always.

    Ive been using AMEX for more than five years now, and never disappoints. Always able to pay everywhere, the app is really useful because of... Ive been using AMEX for more than five years now, and never disappoints. Always able to pay everywhere, the app is really useful because of its simplicity. Instalments plans are great. Website is really good and easy to understand. Customer service over the phone is top notch. Read more Read less

    {"display":"Pablo B","full_name":"Pablo B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    ! AVOID!!! You have been warned

    Just freeze your accounts with no notice or reason! They don’t care about you at all ! No one to talk to as all they... Just freeze your accounts with no notice or reason! They don’t care about you at all ! No one to talk to as all they can say is that it is automated . AVOID AT ALL COST! YOU GAVE BEEN WARNED Read more Read less

    {"display":"Cheskel k","full_name":"Cheskel k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Promises more than it delivers

    I feel like these points sound like a great thing but they arent transparent. They are hard/impossible to use once youve worked hard to build... I feel like these points sound like a great thing but they arent transparent. They are hard/impossible to use once youve worked hard to build them up. Im over it now and will change to get better rewards elsewhere. Read more Read less

    {"display":"karla10","full_name":"karla10","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Great offers on everyday purchases

    Great offers on everyday purchases

    {"display":"Chirag Patel","full_name":"Chirag Patel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3499.png"}}'s avatar
  • 4/5

    they dealt with a fraudulent transaction very quickly

    they dealt with a fraudulent transaction very quickly

    {"display":"Gloria in E","full_name":"Gloria in E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good an reliable

    Good an reliable an easy to process

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    To get bonus on my travels to and from abroad...

    To get bonus on my travels to and from abroad

    {"display":"Francis Adane Mfodwo ","full_name":"Francis Adane Mfodwo ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from American Express
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