American Express reviews

American Express reviews
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Review summary
People rate this company as Good based on 433 product reviews
Latest positive rating
Great introductory cash back rate
Great introductory cash back rate and like that it’s available across all purchases

Latest negative rating
AmEx global card transfer program does not work
Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for... Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for a UK-based AmEx card once I arrived. This was highly attractive as it bases an UK application approval on the existing US credit card and credit score, a boon for expats establishing credit for the first time in the UK. Everything went smoothly with the American card, however my UK application was a big disappointment. They are very rigid in their evaluation process, and are entirely unable to appropriately handle non-conventional situations. In my case as an early retiree, they are unable (unwilling?) to look at my assets. I provided my tax return from last year which they were unable to read. I offered to point out the page and line where my income was reported, and they declined the clarification. They requested I spend money to have a UK-based accountant reiterate the income information provided on my tax return to allow the application process to proceed. Multiple millions in invested assets, $200+ income reported on a tax return, 20+ years of excellent credit in the US, and AmEx is unwilling to make the smallest effort to properly evaluate my situation and extend a credit card. I am deeply disappointed with this experience. I will cancel my US-based AmEx card and encourage everyone around me to avoid this company. Read more Read less

About American Express
American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.
American Express at a glance
Reviews for American Express
Showing 11 of 433 company reviews • Last reviewed within 7 days
AmEx global card transfer program does not work
Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for... Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for a UK-based AmEx card once I arrived. This was highly attractive as it bases an UK application approval on the existing US credit card and credit score, a boon for expats establishing credit for the first time in the UK. Everything went smoothly with the American card, however my UK application was a big disappointment. They are very rigid in their evaluation process, and are entirely unable to appropriately handle non-conventional situations. In my case as an early retiree, they are unable (unwilling?) to look at my assets. I provided my tax return from last year which they were unable to read. I offered to point out the page and line where my income was reported, and they declined the clarification. They requested I spend money to have a UK-based accountant reiterate the income information provided on my tax return to allow the application process to proceed. Multiple millions in invested assets, $200+ income reported on a tax return, 20+ years of excellent credit in the US, and AmEx is unwilling to make the smallest effort to properly evaluate my situation and extend a credit card. I am deeply disappointed with this experience. I will cancel my US-based AmEx card and encourage everyone around me to avoid this company. Read more Read less
Great introductory cash back rate
Great introductory cash back rate and like that it’s available across all purchases
Products from American Express
Credit Card
by American ExpressAmerican Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers...
Credit Card
by American ExpressAmerican Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers...
American Express Credit Card
by American ExpressSmart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole...
American Express Credit Card
by American ExpressSmart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole...
British Airways Credit Card
by American ExpressWant to read reviews of the American Express British Airways card from UK consumers just like you? Read on to see what people have said on Smart Money People! Our...
British Airways Credit Card
by American ExpressWant to read reviews of the American Express British Airways card from UK consumers just like you? Read on to see what people have said on Smart Money People! Our...
Platinum Cashback Credit Card
by American ExpressAt Smart Money People, we're the UK's #1 place online for American Express Platinum Cashback credit card reviews. Whether you're looking for people's comments on the cashback offer on the...
Platinum Cashback Credit Card
by American ExpressAt Smart Money People, we're the UK's #1 place online for American Express Platinum Cashback credit card reviews. Whether you're looking for people's comments on the cashback offer on the...
Charge Card
by American ExpressAmerican Express charge card reviews help other people like you to get the inside track on what having a charge card with American Express is really like. With so many...
Charge Card
by American ExpressAmerican Express charge card reviews help other people like you to get the inside track on what having a charge card with American Express is really like. With so many...
Gold Credit Card
by American ExpressWondering if the American Express Gold credit card is right for you? Read our reviewers comments, which talk about things like the benefits offered by this card (particularly for travellers)...
Gold Credit Card
by American ExpressWondering if the American Express Gold credit card is right for you? Read our reviewers comments, which talk about things like the benefits offered by this card (particularly for travellers)...
Nectar Credit Card
by American ExpressWondering if the American Express Nectar card is the card you should take out? Read American Express reviews on Smart Money People, the UK's leading consumer reviews site for financial...
Nectar Credit Card
by American ExpressWondering if the American Express Nectar card is the card you should take out? Read American Express reviews on Smart Money People, the UK's leading consumer reviews site for financial...
Travel Insurance
by American ExpressAmerican Express offer a range of Travel Insurance policies designed to help you stay protected while travelling...giving you piece of mind, whether you're on a trip to a sunswept beach...
Travel Insurance
by American ExpressAmerican Express offer a range of Travel Insurance policies designed to help you stay protected while travelling...giving you piece of mind, whether you're on a trip to a sunswept beach...
Pet Insurance
by American ExpressBetter known for credit cards, American Express also offer Pet Insurance policies designed to help keep your pet safe and sound. With many pet owners wanting to make sure that...
Pet Insurance
by American ExpressBetter known for credit cards, American Express also offer Pet Insurance policies designed to help keep your pet safe and sound. With many pet owners wanting to make sure that...
Gadget Insurance
by American ExpressThinking of insuring your next mobile phone or gadget with American Express? Read reviews of the gadget insurance they provide from our community members on Smart Money People to help...
Gadget Insurance
by American ExpressThinking of insuring your next mobile phone or gadget with American Express? Read reviews of the gadget insurance they provide from our community members on Smart Money People to help...
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