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American Express reviews

American Express Logo
Rated Good • 3.79/5

American Express reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Good based on 478 product reviews

Average score of 3.79/5
5 star
64%
4 star
21%
3 star
6%
2 star
2%
1 star
8%
Reviews for American Express have trended positively over the past 90 days

Latest positive rating

5.00/5

Amex cards are great value.

I have had various Amex cards over the years and have found them to be great value for money between the items acquired via points,... I have had various Amex cards over the years and have found them to be great value for money between the items acquired via points, and discounts/benefits that go with the card. The travel insurance is also great, and very useful for peace of mind, as well as being helpful too. I've always paid the full amount with each statement, so do be careful that you can do this and avoid debt. Use it to delay payment and gain flexibility. Read more Read less

{"display":"Bruce S","slug":"user1738414082","deleted_at":null,"created_at":"2025-02-01T12:48:02.000000Z","updated_at":"2025-02-01T12:48:02.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Bruce","last_name":"","full_name":"Bruce S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1.00/5

I spent nearly 50,000 on a BA AMEX card and BA offer...

I spent nearly 50,000 on a BA AMEX card and BA offered me 150 pounds off a flight worth 2000 for all the points. Total waste of time

{"display":"N q","slug":"user1782054149","deleted_at":null,"created_at":"2026-06-21T15:02:29.000000Z","updated_at":"2026-06-21T15:02:29.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"N","last_name":"","full_name":"N q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for American Express products

About American Express

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

American Express at a glance

Reviews for American Express

Showing 11 of 478 company reviews • Last reviewed within 7 days

I spent nearly 50,000 on a BA AMEX card and BA offer...

British Airways credit card • 21st June 2026

I spent nearly 50,000 on a BA AMEX card and BA offered me 150 pounds off a flight worth 2000 for all the points. Total waste of time

{"display":"N q","full_name":"N q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
N q
Rated Terrible • 1.00/5
Read more product reviews

Extremely disappointing experience as a merchant.

American Express Credit Card • 18th June 2026

Extremely disappointing experience as a merchant. American Express appears to make it far too easy for customers to initiate chargebacks, even where services have been... Extremely disappointing experience as a merchant. American Express appears to make it far too easy for customers to initiate chargebacks, even where services have been fully provided, payments were authorised, and evidence has been supplied. As a locksmith business, we have encountered situations where customers receive the service requested, regain access to their property, request invoices and VAT information afterwards, and then proceed with chargebacks. The burden placed on merchants to defend legitimate transactions is excessive, while customers seem able to dispute charges with very little supporting evidence. This creates an environment where chargebacks can be abused as a tool to avoid paying for services that have already been completed. Businesses deserve protection too. There should be a fair balance between protecting cardholders and protecting honest merchants who have delivered the service paid for. Based on our experience, we have serious concerns about accepting American Express payments in the future. Read more Read less

{"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    Amex cards are great value.

    I have had various Amex cards over the years and have found them to be great value for money between the items acquired via points,... I have had various Amex cards over the years and have found them to be great value for money between the items acquired via points, and discounts/benefits that go with the card. The travel insurance is also great, and very useful for peace of mind, as well as being helpful too. I've always paid the full amount with each statement, so do be careful that you can do this and avoid debt. Use it to delay payment and gain flexibility. Read more Read less

    {"display":"Bruce S","full_name":"Bruce S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good card with good rewards and service

    I have had this card for some time and on the rare times I have had to call their customer service, they have been very... I have had this card for some time and on the rare times I have had to call their customer service, they have been very helpful. We collect Avios points to obtain cheaper flights Read more Read less

    {"display":"John C","full_name":"John C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Well worth it

    5% cashback for 6 months if you spend more than £3k and no monthly fee.

    {"display":"Carys Wynn-Green","full_name":"Carys Wynn-Green","avatar":{"url":"\/assets\/uploads\/avatars\/users\/722919.png"}}'s avatar
  • 5.00/5

    Just a great product.

    Just a great product. Good rates of cash back on the sorts of purchases I make. Good offers and access to tickets etc. the app... Just a great product. Good rates of cash back on the sorts of purchases I make. Good offers and access to tickets etc. the app is easy to use which makes managing my money a breeze. Read more Read less

    {"display":"annacarver375@gmail.com","full_name":"annacarver375@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    I don't have it have it now one i will get it back

    I don't have it have it now one i will get it back

    {"display":"Nani Chowdary","full_name":"Nani Chowdary","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1653574.png"}}'s avatar
  • 4.00/5

    Good cashback and customer service, just a shame tha...

    Good cashback and customer service, just a shame that not accepted as widely as Visa or Mastercard

    {"display":"David D","full_name":"David D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Value for Money Credit Card

    Its points on purchasing goods and services provide options to convert to Nectar, redemption on services from other companies like British Airways etc !

    {"display":"Kirtan Shah","full_name":"Kirtan Shah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fantastic customer service & they increased my month...

    Fantastic customer service & they increased my monthly credit limit without a moment's hesitation.

    {"display":"Robin Halder","full_name":"Robin Halder","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I have had the Platinum card for 13 years and the an...

    I have had the Platinum card for 13 years and the annual fee is worth it with the perks and loyalty points.

    {"display":"RaviP","full_name":"RaviP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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