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Review of the American Express, American Express Credit Card:

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Know your customer

I have recently been subjected to the know your customer policy by Amex . For three weeks my company have tried to upload the documents . On one card they succeeded but on the second despite ENDLESS attempts and hours on the help line the documents wouldn’t upload . It is a classic ‘ computer says no ‘ culture . Without notice and after 20 years they unceremoniously cancelled the card . Now they request even more documents using the same system to reapply . The service has been diabolical ,the ability to resolve the situation non existent . It is the most flawed , time consuming and frustrating experience we as a business have had to endure . I cannot imagine how damaging it is for their brand- but the computer says no so nobody cares . Watch this Goliath fall apart in front of your own eyes as clients are forced to leave as they cannot fulfill the paperwork requirements . Reviewed on: 8th October 2026

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