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American Express: Credit Card reviews

Name: Credit Card
Rating: 3.6 (127 reviews)

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3.60

Based on 127 reviews, last reviewed 19th May 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

24%

Latest highest rating:

5

American Express is an excellent credit provider American Express has been an excellent credit provider resolving disputes in accordance with customer credit act Reviewed on: 7th April 2026

Latest lowest rating:

1

Beyond awful After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to g... Read more Reviewed on: 19th May 2026

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About this product

American Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers like? Find out more about the American Express Credit Card by reading our trusted Smart Money People reviews. You can also write your own American Express Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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American Express Credit Card reviews (127)

Beyond awful

After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to get information from the fraud team about what has happened, I know absolutely nothing. I am just passed around rude, unhelpful people who don’t understand my case. I can’t deal with these people anymore so I’ve cancelled my card. This is without doubt the worst customer service I have ever come across. Reviewed on: 19th May 2026

American Express is an excellent credit provider

American Express has been an excellent credit provider resolving disputes in accordance with customer credit act Reviewed on: 7th April 2026

Big fan of the Vitality Amex card that gives boosted...

Big fan of the Vitality Amex card that gives boosted cashback for being active. Reviewed on: 5th February 2026

Great card with great points earning rate.

Great card with great points earning rate. Fabulous customer service. Reviewed on: 22nd January 2026

Now that I have made 2 payments in 5 days.

Now that I have made 2 payments in 5 days. One of them you stole. You accepted my payment then told me it got returned so I paid it again. 5 days later you reprocess the original payment without my knowledge even though you already received a different payment. Now you put a hold on my account I've sent almost $200 to your conpany. The original payment was $95 and I still can't use my card. Worst credit card provider and customer service. DO NOT TRUST THIS COMPANY. Reviewed on: 4th September 2025

Great choice of cards offering rewards.

Great choice of cards offering rewards. Love my Marriott Bonvoy card Reviewed on: 13th June 2025

The customer service are excellent polite and give...

The customer service are excellent polite and give a thorough service. No issue is to much . Great service consistently Reviewed on: 28th May 2024

Amasing customer services & rewards your everyday spend

Amex have great products offering rewards for everyday spending with discount offers and excellent customer services. I’ve had first hand experience of credit card fraud and they resolved it swiftly and the process was very simple. The complete opposite of the level of customer service I get dealing with many other large financial institutions! Reviewed on: 27th May 2024

making the most of my spending

I love my AMEX card that gives me points on my day to day shopping, as well as many other things. As a Tesco shopper, it feels like I get extra for my household shop, not only do I save by using a clubcard but I then earn more points on my AMEX, which can go towards days out/breaks etc Reviewed on: 4th September 2023

My first credit card

After Amex approved to my eligibility, I have been using this card for just over a year. I love how the app is clear looking and easy to understand and manage my transactions. I didn’t find anything that I needed to complain throughout the year. Reviewed on: 29th June 2023

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