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Joanne H

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Review of the American Express, Credit Card:

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Beyond awful

After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to get information from the fraud team about what has happened, I know absolutely nothing. I am just passed around rude, unhelpful people who don’t understand my case. I can’t deal with these people anymore so I’ve cancelled my card. This is without doubt the worst customer service I have ever come across. Reviewed on: 19th May 2026

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