American Express American Express Credit Card Reviews
Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right...
READ MORESmart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!
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American Express Review Insight
What are people saying in their reviews?
Customer Service
55% of feedback is Process related
Customer profile
Top Age Profile: 25-34
Top Channel Preference: App
Your American Express Credit Card Reviews
41 reviews
Platinum Cashback card
Nice to have a cashback card with no annual fee, supplemented with further offers and the Shop Small campaign.
Reviewed on 3rd April 2022Nick Barnett
Well it's amex
App is quite good. Plenty of schemes and offers. Only issue is being AMEX it can't be used everywhere.
Reviewed on 26th February 2022Deven Choudhary
It's so much good that you will stop using any other cards.
The best thing about having AMEX is that you never wait several minutes to connect to the customer service team. The max time I have ever waited is like 2-3minutes. Issues are solved on the spot no waiting or call later kind of silly responses. Customer a Read more
The best thing about having AMEX is that you never wait several minutes to connect to the customer service team. The max time I have ever waited is like 2-3minutes. Issues are solved on the spot no waiting or call later kind of silly responses. Customer agent knows that he/she is doing or needs to do.
Reviewed on 27th January 2022Hamdan Ali
Finance
Not acceptable in some stores . Mostly use it to order stuff online. High interest rate
Reviewed on 31st July 2021ramatu gbamoi
Superb customer service
Always professional and customer-focussed
Reviewed on 8th July 2021MozzaP
Excellent app, great customer care
The app is very user friendly and the statements are very clear. When I raised a query It was dealt with swiftly and efficiently. Also have a good cash back scheme, especially for the first 3 months
Reviewed on 15th June 2021Patricia O'Brien
Great service, great card
Very good benefits and excellent customer service. Very happy with my Amex credit card
Reviewed on 14th June 2021Aaron Gillman
Great customer service and fraudulent identification in.
I’ve had issues with chargers and they are great to get refunds. Also identified a fraudulent transaction before processing a 3,250 US dollar charge for an online reservation with Philippine Airlines.
Reviewed on 14th June 2021Lynda Cameron
Quick application process
Decision was quick and card and details sent promptly
Reviewed on 15th April 2021Xeythus
Quality with rewards
Amex is a breeze. I get cashback, rewards, and easy transactions.
Reviewed on 9th July 2020James
Great card, would recommend
Unlimited expenditure available, discounts available, regular updates and communication from company. would always recommend
Reviewed on 12th June 2020Nish
Expressive
With Amex, I was able to afford those extra little luxuries and simultaneously earn Airmiles for travel. Sensible limit and good APR. The only downfall is sometimes these particular cards aren't accepted in some places.
Reviewed on 28th May 2020Sadie
My default credit card
I have had an American express rewards card for over 10 years. It is free and I get triple points on Supermarket shopping and standard points on all my other purchases - these come in handy at Christmas time
Reviewed on 8th February 2020PJE
Great all rounder
Great all round card. Cash back for buying everyday items with an absolutely outstanding customer service team. Whenever had to call they have been polite, prompt and efficient. I trust them completely.
Reviewed on 28th January 2020Lindsey Fekete
Top-tier Service
Unbeatable, love and definitely have faith in AMEX.
Reviewed on 27th January 2020Aaron
Outstanding
American Express customers service is on the ball very helpful and they sort problems straight away plus it doesn’t take forever to answer your call because they are open 24/7. All the information is always up to date and the service is simply the best if Read more
American Express customers service is on the ball very helpful and they sort problems straight away plus it doesn’t take forever to answer your call because they are open 24/7. All the information is always up to date and the service is simply the best if they had a bank account I would join straight away
Reviewed on 19th January 2020Shab
Simple to sign up and use great for an oldie with easy password retrieval
I have held my American Express card for some years now. Originally I signed up for cash back, but I have stuck with AE because the customer service is really good and the card is easy to use. Also if it's been a while since I have used it, pin number ret Read more
I have held my American Express card for some years now. Originally I signed up for cash back, but I have stuck with AE because the customer service is really good and the card is easy to use. Also if it's been a while since I have used it, pin number retrieval is quick and simple.
Reviewed on 9th June 2019Theresa M
Good card
Nice card, reward scheme good. not widely acceptable though
Reviewed on 5th June 2019HH
AMEX
Quick to get a decision, excellent customer care once you have the perks.
Reviewed on 5th June 2019Fawzi
Great Reward Credit Card
We changed our current credit card to the American Express card with cash back rewards. It gives a great introductory offer and then continues with cash back throughout which you can access at the end of the year! It will be great to have a sum of money f Read more
We changed our current credit card to the American Express card with cash back rewards. It gives a great introductory offer and then continues with cash back throughout which you can access at the end of the year! It will be great to have a sum of money for a treat!
Reviewed on 2nd June 2019Emma Bradshaw
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