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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 3.97 (97 reviews)

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3.26

Based on 97 reviews, last reviewed 30th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

60%

15%

19%

Latest highest rating:

4

Great offers on everyday purchases Great offers on everyday purchases Reviewed on: 21st April 2025

Latest lowest rating:

1

Worst company ever They overcharged me and even though i could show that i didnt make those transactions they sided with the me4chants. They also double charge some tran... Read more Reviewed on: 30th September 2025

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

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American Express American Express Credit Card reviews (97)

Platinum credit card

I’m delighted with my credit card .I obtain cashback on purchases and the website is easy to use.When I had a fraudulent transaction the customer service was excellent. Reviewed on: 31st May 2023

Their customer service sucks eggs! And they could use some people skills.

Money, money, money, money! That's all they're about, and they were boast all day about the features of their card service, I remember this is not a credit card, this is a club membership, and they act accordingly. Their customer service is available only a few hours a day even for their premium cards. And unfortunately, they are extremely poor at people management. I feel sorry for the people who work there because they don't deserve the venom their poor service evokes in their customers. Reviewed on: 25th April 2023

best customer service

if there's a problem, they actually answer the phone Reviewed on: 8th April 2023

Amex cash back

Love this credit card. Use it for everyday spending and once a year get a percentage given back of what you’ve spent. Be stupid not to use it. Reviewed on: 5th April 2023

Use my link for a sign up bonus

https://americanexpress.com/en-gb/referral/aBDULMlLP1?XL=MNANS Use my referral code and get an extra 26000 avios points. Reviewed on: 30th March 2023

Great interest rates for the first 3 months

Great interest rates for the first 3 months - after that, Amex becomes a very average credit card with not lost of advantages Reviewed on: 23rd March 2023

Effective

Such a grate life saver when I have a emergency bill or pay out and very fair to customers, plus builds cash back and builds my credit score Reviewed on: 23rd March 2023

Just excellent

Exceptionally good service, I have never had a credit card before, having the American Express card and paying it off each month has given me an excellent credit rating, and I’m earning air miles. I cannot recommend them enough. Reviewed on: 10th March 2023

Great experience

I was in need for a credit card for a while, I found American Express. It was a very good digital application process on the American Express website. It is a very customer-oriented interface, and the approval process was very smooth. Besides, the mobile app is so good and I keep using it for all my needs about my credit card. Great credit card experience overall. Strongly recommended. Reviewed on: 10th March 2023

Great points

Enjoy using this card for my purchases as much as possible and nice to get a little bonus at the end of the year. Reviewed on: 10th March 2023

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