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American Express: American Express Credit Card reviews

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3.64
Based on 83 reviews, last reviewed 17th Sep 2024
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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1%
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13%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024
Andrew Coe's avatar
Andrew Coe

Latest lowest rating:

1

Customer service level of zero I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds ... Read more Reviewed on: 17th September 2024
Andy A's avatar
Andy A
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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

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American Express American Express Credit Card reviews (83)

Brillant provider Crrdit cards

5
Great American Express, easy app and very good customer service Reviewed on: 16th January 2023
Peter's avatar
Peter

Terrible company that doesn't care

1
American express are a company that doesn't care about their customers. They do not read customers communications and they do not communicate. I would highly recommend staying away from the brand. Reviewed on: 13th January 2023
Laurence Gough's avatar
Laurence Gough

Platinum Cashback card

5
Nice to have a cashback card with no annual fee, supplemented with further offers and the Shop Small campaign. Reviewed on: 3rd April 2022
Nick Barnett's avatar
Nick Barnett

Well it's amex

4
App is quite good. Plenty of schemes and offers. Only issue is being AMEX it can't be used everywhere. Reviewed on: 26th February 2022
Deven Choudhary's avatar
Deven Choudhary

It's so much good that you will stop using any other cards.

5
The best thing about having AMEX is that you never wait several minutes to connect to the customer service team. The max time I have ever waited is like 2-3minutes. Issues are solved on the spot no waiting or call later kind of silly responses. Customer agent knows that he/she is doing or needs to do. Reviewed on: 27th January 2022
Hamdan Ali's avatar
Hamdan Ali

Finance

4
Not acceptable in some stores . Mostly use it to order stuff online. High interest rate Reviewed on: 31st July 2021
ramatu gbamoi's avatar
ramatu gbamoi

Superb customer service

5
Always professional and customer-focussed Reviewed on: 8th July 2021
MozzaP's avatar
MozzaP

Excellent app, great customer care

5
The app is very user friendly and the statements are very clear. When I raised a query It was dealt with swiftly and efficiently. Also have a good cash back scheme, especially for the first 3 months Reviewed on: 15th June 2021
Patricia O'Brien's avatar
Patricia O'Brien

Great service, great card

5
Very good benefits and excellent customer service. Very happy with my Amex credit card Reviewed on: 14th June 2021
Aaron Gillman's avatar
Aaron Gillman

Great customer service and fraudulent identification in.

5
I’ve had issues with chargers and they are great to get refunds. Also identified a fraudulent transaction before processing a 3,250 US dollar charge for an online reservation with Philippine Airlines. Reviewed on: 14th June 2021
Lynda Cameron's avatar
Lynda Cameron

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