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American Express: American Express Credit Card reviews

View other American Express products
3.68
Based on 121 reviews, last reviewed 7th Aug 2026
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
17%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
20%

Latest highest rating:

5

Amex cards are great value. I have had various Amex cards over the years and have found them to be great value for money between the items acquired via points, and discounts/bene... Read more Reviewed on: 12th June 2026
Bruce S's avatar
Bruce S

Latest lowest rating:

1

Extremely disappointing chargeback and S75 experience My experience with American Express purchase protection has seriously reduced my confidence in the card. I paid £646 to a retailer for an order which... Read more Reviewed on: 7th August 2026
Scott's avatar
Scott
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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

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American Express American Express Credit Card reviews (121)

Very helpful customer service

4
If you're going to get a credit card, I would definitely recommend American Express. They're prompt and efficient at reviewing your application and getting your card out to you, and the customer service throughout the entire process is really very good. Every person that I dealt with from the company were helpful, well-informed and friendly, and really did their best to meet my needs and to answer any queries I had. Highly recommended! Reviewed on: 4th April 2017
Elizabeth Hinds's avatar
Elizabeth Hinds

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