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American Express: Charge Card reviews

Name: Charge Card
Rating: 4.13 (24 reviews)

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3.87

Based on 24 reviews, last reviewed 8th Nov 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

25%

Latest highest rating:

5

Great Benefits If you can use the Platinum Card benefits then this card is absolutely worth the fee. Every year I feel I get great value from the card plus reward po... Read more Reviewed on: 17th July 2023

Latest lowest rating:

1

Not worth having The balance is paid off in full yet card keeps on declining and was asked to provide evidence of payment which they acknowledged payment 5 days prior. Reviewed on: 8th November 2023

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About this product

American Express charge card reviews help other people like you to get the inside track on what having a charge card with American Express is really like. With so many options available, finding the right charge card for you can be pretty difficult. That's were we come in! Smart Money People is the leading independent financial services review site in the UK. If you have used American Express charge card, you can also write a review, and help to increase trust and transparency in financial services.

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American Express Charge Card reviews (24)

Not worth having

The balance is paid off in full yet card keeps on declining and was asked to provide evidence of payment which they acknowledged payment 5 days prior. Reviewed on: 8th November 2023

Great Benefits

If you can use the Platinum Card benefits then this card is absolutely worth the fee. Every year I feel I get great value from the card plus reward points for using it Reviewed on: 17th July 2023

American Express Customer Services

As a UK customer who has held an American Express card for several years, I have always found their cardmember services to be excellent. The ability to contact customer support 24/7 is very helpful, whether you need assistance with payments, disputes, or any other account-related issues. I have always been able to reach a knowledgeable representative who can promptly resolve my issue. American Express clearly prides itself on providing superior customer service, and you can feel that commitment with every interaction. Representatives are professional, polite and strive to exceed your expectations. Even if they cannot resolve your issue on the initial call, they work diligently behind the scenes until a satisfactory solution is found. As someone living outside of the US, I particularly value the global reach and acceptance of American Express cards. Even when travelling abroad, I can count on their cardmember services to assist me with any issues that come up. Reviewed on: 1st July 2023

Closed my account for no reason after 5 years

This is not the way how a bank should treat their customers. Amex was good in the past and is still good but their customer service and back office which closed my account after 5 years and I never had a late payment or something like this. If I did something wrong in some way then Amex should contact me and tell me what I did wrong but after thinking about it several days I don’t know why they closed my account. I also have a good credit rating with mortgage and other credit cards etc. so I don’t get it. Reviewed on: 16th March 2023

Excellent card

Excellent card with a lot of benefits and a good spending limit so you never get supplies Reviewed on: 17th February 2023

First class customer service

I have been an American Express member for many years. Their customer service is outstanding. Real people to whom you can speak with rather than endless ‘options’ on the telephone none of which support your needs. Whilst many will think the fee is expensive I believe it is good value for the products provided. It is a pleasure dealing with Amex which cannot be said for many financial companies. Reviewed on: 12th February 2022

A FRIEND FOR LIFE

Been with American Express for over 41 years, their not a Credit Card, their one of my best friend's. They have been their for me when I really needed help, not just in the UK, but when my mother was diagnosed with Cancer and I had to get my sister back from the USA. Thanks AMEX for a great 41yr; marriage. Reviewed on: 15th September 2021

Excellent card and wonderful customer service

Amex customer service is one of best in world Reviewed on: 14th April 2021

Excellent Card Rewards

Excellent Benefits such as insurance and customer rewards Reviewed on: 2nd January 2019

Perfect Service

American Express are faultless to deal with and offer simply the best customer service on the market. If you ever have any issues, call them, no waiting on the line and the will resolve it for you above expectations, Reviewed on: 13th May 2018

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