American Express Charge Card Reviews

  Ratings based on 16 reviews       Last review 2 years ago    

American Express charge card reviews help other people like you to get the inside track on what having a charge card with American Express is really like. With so many options available, finding the right charge card for you can be pretty difficult....

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American Express charge card reviews help other people like you to get the inside track on what having a charge card with American Express is really like. With so many options available, finding the right charge card for you can be pretty difficult. That's were we come in! Smart Money People is the leading independent financial services review site in the UK. If you have used American Express charge card, you can also write a review, and help to increase trust and transparency in financial services.

Overall Rating

Great

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American Express Review Insight

What are people saying in their reviews?

Customer Service

53% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

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Your Charge Card Reviews

16 reviews

Review American Express's Charge Card now

Excellent Card Rewards

Excellent Benefits such as insurance and customer rewards

Reviewed on 2nd January 2019
Richard's avatar
Richard

Perfect Service

American Express are faultless to deal with and offer simply the best customer service on the market. If you ever have any issues, call them, no waiting on the line and the will resolve it for you above expectations,

Reviewed on 13th May 2018
craigmoss's avatar
craigmoss

Top overall card

Carries lots of benefits. Has no minimum income requirement. Although a bit on the pricy side, the benefits outweigh the annual cost.

Reviewed on 12th January 2018
Abdullah Riaz's avatar
Abdullah Riaz

Great sign up bonus

This has the best sign up bonus for any free card in the UK. If you ever need to contact them they have the best customer service and always sort out things quickly

Reviewed on 11th June 2017
Jon Payne's avatar
Jon Payne

outstanding benefits and customer service

Nothing is too much trouble for Amex customer service to keep the customer happy. They are way ahead of any banks and credit organisations!

Reviewed on 10th June 2017
natalia s's avatar
natalia s

Good on the face of it

I received a cold call from AMEX re the business charge card. On the face of it the benefits look good, but the £125 annual fee is not made as clear as it could be and the sales effort came across quite aggressive.

Reviewed on 29th May 2017
Michael Fotis's avatar
Michael Fotis

Excellent service and great rewards

I opened the american express account to get the bonus avios on offer. They have regular special offers throughout the year, the small shops offer this year was fantastic, lots of money back this year! If things go wrong they are always available... Read more

I opened the american express account to get the bonus avios on offer. They have regular special offers throughout the year, the small shops offer this year was fantastic, lots of money back this year! If things go wrong they are always available over the phone, I changed my credit limit for a big purchase in about 5 minutes. Very happy with the service from AE.

Reviewed on 24th December 2016
nat's avatar
nat

Appalling Customer service for replacement Travellers Cheques 3 months later

Lost travellers cheques - 3 months on AMEX will not repond to any letters, nor have they provided a refund/replacement. Such appalling service

Reviewed on 18th May 2016
Janeen Ach's avatar
Janeen Ach

Platinum card travel and concierge service

while I couldn't book a restaurant in short notice for special event, Amex concierge service did the booking for us and we got a complimentary glass of champagne on arrival because of being Amex customer. The service rocks

Reviewed on 22nd January 2016
Elham Benissi's avatar
Elham Benissi

Cashback spot

I've said it before, and I'll say it again. I am a HUGE fan of American Express. I love the rewards side of what they do in particular. Having 2 cards (a BA credit card and a platinum credit card), I keep an eye on the cashback offers as these can be... Read more

I've said it before, and I'll say it again. I am a HUGE fan of American Express. I love the rewards side of what they do in particular. Having 2 cards (a BA credit card and a platinum credit card), I keep an eye on the cashback offers as these can be up to 50% off some useful retailers. I did spot a Debenhams cashback offer. My BA credit card (which I use all the time) was offering me £10 cashback for £30 spend (a 33% cashback). My Platinum credit card (which I rarely use) was offering me £10 cashback for £25 spend (a 40% cashback). This looks like they're trying to get me to use my Platinum card more. On the flip side, they're not rewarding me for using my BA card as my primary card, which doesn't feel fair.

Reviewed on 20th September 2015
Michael Fotis's avatar
Michael Fotis

Shame it's not accepted in more places

I've never had a problem with my card in places that accept it, and the rewards that come with the card are great. The only problem I have with it is that AMEX seems to not be accepted in very many places anymore, which means I often find myself... Read more

I've never had a problem with my card in places that accept it, and the rewards that come with the card are great. The only problem I have with it is that AMEX seems to not be accepted in very many places anymore, which means I often find myself unable to spend my own money! I know this isn't really AMEX's fault, but it still has negatively impacted on my experience - so I wouldn't really recommend getting a AMEX card anymore.

Reviewed on 26th August 2015
Jack's avatar
Jack

This is a really great provider I love the service and would continue to be a valued customer .

They always help with any problems that I have with my card. They have always been dependable and have always helped me. With whatever I need.

Reviewed on 17th April 2015
stodadot's avatar
stodadot

The best charge card

American Express charge card gives me the flexibility and purchase protection I need for my day to day needs. I have had nothing but outstanding customer service from this company and the card itself exceeds all of my expectations. I regularly... Read more

American Express charge card gives me the flexibility and purchase protection I need for my day to day needs. I have had nothing but outstanding customer service from this company and the card itself exceeds all of my expectations. I regularly recommend this charge card to my friends and family and coworkers. I will continue to use this card and enjoy all of the benefits it provides me and my family. Thank you American Express!

Reviewed on 14th April 2015
Anthony Crago's avatar
Anthony Crago

My experience with American Express will be memorable,

American express means every word they say! They are very trust worthy and very safe. They have been really helpful when i have had problems and always been really friendly. My advice would totally use American Express.

Reviewed on 14th April 2015
Leslie's avatar
Leslie

American Express to bad they are not accepted in more stores

American Express offers low rates and fees has prompt courteous customer service .The only bad thing they are not accepted in alot of stores anymore

Reviewed on 14th April 2015
mikeg234's avatar
mikeg234

Amex Platinum great value of perks for whole family

Amex Platinum charge card offers very good value of perks for whole family if you are a frequent traveller (top travel insurance for whole family and top airline, car hire and lounges clubs). Much better than Natwest Black card. Amex Centurion offer... Read more

Amex Platinum charge card offers very good value of perks for whole family if you are a frequent traveller (top travel insurance for whole family and top airline, car hire and lounges clubs). Much better than Natwest Black card. Amex Centurion offer even better perks but much more expensive and as such less value.

Reviewed on 18th October 2014
Matt's avatar
Matt