As a UK customer who has held an American Express card for several years, I have always found their cardmember services to be excellent.
The ability to contact customer support 24/7 is very helpful, whether you need assistance with payments, disputes, or any other account-related issues. I have always been able to reach a knowledgeable representative who can promptly resolve my issue.
American Express clearly prides itself on providing superior customer service, and you can feel that commitment with every interaction. Representatives are professional, polite and strive to exceed your expectations. Even if they cannot resolve your issue on the initial call, they work diligently behind the scenes until a satisfactory solution is found.
As someone living outside of the US, I particularly value the global reach and acceptance of American Express cards. Even when travelling abroad, I can count on their cardmember services to assist me with any issues that come up.
Reviewed on: 1st July 2023
