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Colin Kittmer

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Review of the John Lewis, Partnership Card:

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New website but little quality control

Logged into the John Lewis Partnership card website to review current status of my transactions and was surprised to find that they had launched a new site and I had to re-register. My first reaction was that, as I had not been notified of the change, was I somehow being redirected to a dodgy site by a scammer. On establishing that this was not the case I created a login and entered the new site. Not particularly impressed with the results, can see little that has changed which is beneficial and my first major concern is that when reviewing current transactions the total amount has disappeared. So you need to have a calculator to hand to identify what is your current total owed this statement period. Now there is a backward step. So, fairly quickly two major concerns on how this release was managed.... Communication and testing. With any new product there must be communication in advance with the target audience to explain what is changing, why it is changing and what the benefits are (otherwise why change it). Any new functionality needs rigorous testing before being released into the outside world. Having been an IT Manager for over 20 years I would have been slated for something like this with by a client base of hundreds, JL have a potential base of millions. Having read the other reviews on difficulties with registering and logging in I believe that they need a thorough review of their processes or risk losing customers. Reviewed on: 16th October 2016

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