Ivor's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

Ivor

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Emergency Assist, Breakdown cover:

View on product page

Breakdown with 94 year old disabled mother in vehicl...

Breakdown with 94 year old disabled mother in vehicle, no help provided.. This evening I had a breakdown due to hitting a pothole in the dark. This damaged my front tyre beyond repair. I was travelling with my 94 year old disabled mother. So I rung Emergency Assist. The 1st guy I spoke to (after waiting around 5 minutes for the call to be answered) asked minimal details (strangely) but agreed to arrange a tow truck, he then placed me on hold whilst he arranged this. 10 minutes later, the call was disconnected / was hung up on me. I called back (and again had to wait multiple minutes before anyone answered) I explained the situation again, and again requested a tow and mentioned my 94 mother being in the vehicle. This time I was told that as I hit a pothole, this was classified as an accident and therefore I wasnt covered! They said they would assist with a recovery at a MINIMUM call out fee of £120 PLUS other charges. A breakdown service which will not assist with a breakdown is ridiculous. To leave a customer at night, with a broken down vehicle with a severely disabled 94 year in is disgusting!!! I have been a member since 2018 and have never required their assistance previously. Suffice to say I will not be renewing my cover. Reviewed on: 4th February 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.