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Alastair Brown

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Review of the Emergency Assist, Breakdown cover:

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The lowest of the low.

The lowest of the low. Abandoned my son with hearing issues on the slip road of a busy motorway. He had two flat tyres that happened after hitting a pothole (could happen to any of us with the state of UK roads now). That was their get out. They then claimed it was an "accident" under their terms and conditions and therefore not covered. They could however send someone out on a paid basis! I called to try and resolve and the staff refused to let me speak to a supervisor then refused to give me their head office details, then refused my final request to send someone out to recover my son to safety and they refused. I see below the same story from others and responses from Emergency Assist claiming they will take steps to improve. Clearly empty words. The actual claims line states "whether you have a flat tyre, are experiencing engine trouble or need a jump start, we've got you covered". The reality......they are a predatory company that will scurry to their T&C's to wiggle out your claim then seek to profit from your situation. Happy to put lives at risk for the sake of profit. Reviewed on: 10th February 2026

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