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so-sure: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 3.85 (34 reviews)

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3.84

Based on 34 reviews, last reviewed 24th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

4 star

3 star

26%

Latest highest rating:

5

Modern Phone Insurance Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly a... Read more Reviewed on: 7th November 2023

Latest lowest rating:

1

Terrible company! Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they... Read more Reviewed on: 24th January 2025

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About this product

Read or write So Sure gadget insurance reviews on Smart Money People, the #1 site for independent financial services reviews. A “social insurer” So Sure offers customers who don't claim some of their money back. Wondering if this new approach to insurance is right for you? Read our So Sure reviews to see what people have to say about really being a customer.

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so-sure Gadget Insurance reviews (34)

Terrible company!

Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they made it nearly impossible for me to do so. From the time I submitted the claim early December to the current day (24/01/24) I STILL haven’t received the pay out. I’ve emailed, called several times with no response. I had an email stating the payment had been made to me on 13th January but I still haven’t received it. When I’ve enquired about it I’ve been told to just wait longer despite the email saying the payment would be with me within 5 working days. I’ve never used an insurance company that’s so dreadful before. Avoid at all costs! Reviewed on: 24th January 2025

Modern Phone Insurance

Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly and professional and was the cheapest!. Reviewed on: 7th November 2023

Reply from so-sure Hi Edward, We appreciate your review following your recent claim. We are delighted to know that you had a positive experience with our service. If you have any questions or concerns in the future, please do not hesitate to reach out to us. Our team is always ready to assist you. Thank you for choosing SO-SURE. Kind Regards, Team SO-SURE Response date: 8th November 2023

Easy and transparent

The process of getting a policy was very straight forward. Highly recommend! Reviewed on: 15th September 2023

Reply from so-sure Hi Yardeon, We're happy to hear you've had a great experience. We believe in making everything quick and easy for our customers. Kind Regards, Team SO-SURE Response date: 15th September 2023

Amazing customer service experience

Love the way their team work with you to get your problems sorted in a timely manner. Kudos! Keep it up ! Reviewed on: 15th September 2023

Reply from so-sure Hi Anjuli, We're so happy to hear you've had a fantastic experience. Thank you for taking the time to leave us a review. Kind Regards, Team SO-SURE Response date: 15th September 2023

Incredibly easy to use and they give me money back!

I have not had to claim yet, but I am hoping that I can get money back for not claiming at the end of the year. I got a quote very quickly and buying my policy was very easy. I would recommend this company. Reviewed on: 15th September 2023

Reply from so-sure Hi Kathy, We're so happy to hear that you've had a positive experience. We appreciate you taking the time to leave us a review and offer feedback. Kind Regards, Team SO-SURE Response date: 15th September 2023

amazing support

they are there when you most need them... 100% recommended Reviewed on: 15th September 2023

Reply from so-sure Hi Sebastian, We're happy to hear you've had a good experience with us, and we're always here if you need us. Kind Regards, Team SO-SURE Response date: 15th September 2023

Low cost, easy to do

Was really quick and reasonably priced. I also got money back by connecting with friends. Reviewed on: 12th September 2023

Reply from so-sure Hi Barns, We're so glad you've had a positive experience. Thanks for taking the time to show us some love! Kind Regards, Team SO-SURE Response date: 12th September 2023

Simple and easy

Very useful App with simple and easy instructions to reduce your excess :) Reviewed on: 30th July 2023

Reply from so-sure Hi Shaima, We're happy to hear you've had a great experience. We believe in making everything easy and quick for our customers. Kind Regards, Team SO-SURE Response date: 31st July 2023

Quick, easy and good value for money

I purchased SO-SURE mobile insurance and was very pleased with the price. They even have an option to drop your excess to £25 which is super low just by taking a picture of it in the app. Very quick and easy, would recommend. Reviewed on: 28th July 2023

Reply from so-sure Hi Demi, Thank you for your positive feedback and five stars! Your experience is the reason we do what we do! Kind Regards, Team SO-SURE Response date: 28th July 2023

Been with them for 7 years, love them!

I first insured my phone with them 7 years ago. I've connected to people and had significant money back many years. I've had claims and they were dealt swiftly and easily. I highly recommend this mobile insurance provider. Reviewed on: 28th July 2023

Reply from so-sure Hi Marc, We're happy to hear you've had a good experience with us, and we're always here if you need us. Thank you for taking the time to leave us a review and offering feedback. Kind Regards, Team SO-SURE Response date: 28th July 2023

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