Excellent business insurance

Fantastic service for business insurance at a great price. Good level of cover. Highly recommend

Reviewed on 17th June 2020

Avis81

they dont pay out

Good... Read more

Good afternoon

Following your previous conversation with Colin, the claim has now been returned to me

Attached is a copy of the confirmation of cover provided to your mother when the policy was taken out. You will see from this that there is no cover for outbuildings. I am sorry therefore but as the garage which has suffered damage is clearly an out building, I cannot make a payment in respect of this

With regard to the rear wall, I note from our conversation following my visit, that you feel that this had been weakened over a period of time by the fact that it was connected to the garage which had had a roof collapse (which had been removed at the time of my visit) although the section of the wall forming part of the garage is still intact. I would agree that the wall has deteriorated over a period of time and the remaining section is showing signs of wear and tear with roots growing through it

Unfortunately the policy does exclude gradual deterioration and whilst you did initially report the cause as being storm, there have been no recorded weather conditions of storms of significant strength to bring down a brick wall for some months prior to the incident.

For these reasons I am sorry but I am unable to consider a payment to your mother on this occasion. I realise that you will be disappointed by this decision but I do hope that the reasons for this have been made clear for you

Regards






Christine Lawson
Commercial Property Insurance Advisor
Bromley Scan Centre
Mail point 49
Floor 0 Phase 3
Westmoreland Road
Bromley
BR1 1DP



Tel 07714 223601

Reviewed on 12th February 2020

Bob Green

Helpful customer service

Very new to business insurance but Direct Line were very helpful and talked me through each step. I thought it was great value too!

Reviewed on 28th August 2019

Bella

True experts

My experience of dealing with direct line has been 5 star, the person who I spoke with was extremely knowledgeable and made the process easy and pain free. Managing my insurance online has also been a real plus, I needed to add some additional cover... Read more

My experience of dealing with direct line has been 5 star, the person who I spoke with was extremely knowledgeable and made the process easy and pain free. Managing my insurance online has also been a real plus, I needed to add some additional cover and this was quick and simple to do myself.

Reviewed on 30th August 2017

Jess Milone

Landlord insurance

I took a landlord insurance out last week and I made few mistakes. I called them as soon as realise and they were very helpful. Details amended without problem.

Reviewed on 28th March 2016

mark

Amazing customer service and value

Have just taken out Landlord insurance, was a brilliant experience and such great value!

Reviewed on 6th December 2015

Amy Mitchell