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Direct Line: Business Insurance reviews

Name: Business Insurance
Rating: 4 (8 reviews)

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3.24

Based on 8 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

4 star

3 star

2 star

25%

Latest highest rating:

5

Supporting my business with PLI. During my cancer recovery journey after being a full-time carer for my elderly mother, I embarked on a Bric a Brac market stall which has now grown in... Read more Reviewed on: 14th August 2025

Latest lowest rating:

1

Just got off the phone from direct line now, been bi... Just got off the phone from direct line now, been billed erroneously, called to complain. I was told twice that I was not allowed to raise a complaint... Read more Reviewed on: 12th December 2025

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About this product

Direct Line business insurance reviews can help you to find out what other businesses think about having an insurance policy with Direct Line is like. How easy to understand are the policy documents? Or how well does Direct Line handle their claims? Smart Money People is quickly a leading source of Direct Line business insurance reviews. You you can share your experience with us, to help increase trust and transparency in financial services.

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Direct Line Business Insurance reviews (8)

Just got off the phone from direct line now, been bi...

Just got off the phone from direct line now, been billed erroneously, called to complain. I was told twice that I was not allowed to raise a complaint unless I paid. Apparently no supervisors or managers in the building, "all in a meeting", felt I had no choice but to pay, so I paid, call handler said that "I'll investigate the complaint and get back to you" I asked for a copy of complaints policy and was told that " we don't have one". I said that are you sure there are no supervisors in the building, he said, no none at all, I said that I was going to email and ask for transcript of this conversation, are you 100% certain, bearing in mind that this call is being recorded that there are no supervisors, and low and behold a supervisor was found straight away. This is ridiculous, it's like a 2 bit scam company, never using them again. Supervisor had to be reminded that I was going to ask for a transcript of the phone conversation before he would raise my complaint with the complaints team, he initially didn't know anything about a complaints policy (when he was going to investigate it himself), but was then able to quote it verbatim a few seconds later when he realised he was being recorded by his own company. What a way to run a company-avoid! Reviewed on: 12th December 2025

Supporting my business with PLI.

During my cancer recovery journey after being a full-time carer for my elderly mother, I embarked on a Bric a Brac market stall which has now grown into a business since May 2025. It has helped me develop an understanding of how a business works and Direct Line have been very helpful in proving me with a Public Liability Insurance for my stall business. Any queries - and they're at the end of a phone line to hest advise and update my policy etc. Reviewed on: 14th August 2025

Excellent business insurance

Fantastic service for business insurance at a great price. Good level of cover. Highly recommend Reviewed on: 17th June 2020

they dont pay out

Good afternoon Following your previous conversation with Colin, the claim has now been returned to me Attached is a copy of the confirmation of cover provided to your mother when the policy was taken out. You will see from this that there is no cover for outbuildings. I am sorry therefore but as the garage which has suffered damage is clearly an out building, I cannot make a payment in respect of this With regard to the rear wall, I note from our conversation following my visit, that you feel that this had been weakened over a period of time by the fact that it was connected to the garage which had had a roof collapse (which had been removed at the time of my visit) although the section of the wall forming part of the garage is still intact. I would agree that the wall has deteriorated over a period of time and the remaining section is showing signs of wear and tear with roots growing through it Unfortunately the policy does exclude gradual deterioration and whilst you did initially report the cause as being storm, there have been no recorded weather conditions of storms of significant strength to bring down a brick wall for some months prior to the incident. For these reasons I am sorry but I am unable to consider a payment to your mother on this occasion. I realise that you will be disappointed by this decision but I do hope that the reasons for this have been made clear for you Regards Christine Lawson Commercial Property Insurance Advisor Bromley Scan Centre Mail point 49 Floor 0 Phase 3 Westmoreland Road Bromley BR1 1DP Tel 07714 223601 Reviewed on: 12th February 2020

Helpful customer service

Very new to business insurance but Direct Line were very helpful and talked me through each step. I thought it was great value too! Reviewed on: 28th August 2019

True experts

My experience of dealing with direct line has been 5 star, the person who I spoke with was extremely knowledgeable and made the process easy and pain free. Managing my insurance online has also been a real plus, I needed to add some additional cover and this was quick and simple to do myself. Reviewed on: 30th August 2017

Landlord insurance

I took a landlord insurance out last week and I made few mistakes. I called them as soon as realise and they were very helpful. Details amended without problem. Reviewed on: 28th March 2016

Amazing customer service and value

Have just taken out Landlord insurance, was a brilliant experience and such great value! Reviewed on: 6th December 2015

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