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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.85 (357 reviews)

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3.85

Based on 357 reviews, last reviewed 11th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

20%

Latest highest rating:

5

Stayed with them for last 2 years and been very happ... Stayed with them for last 2 years and been very happy with everything Reviewed on: 11th June 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (357)

Easy to deal with!

It's just been so easy to deal with Direct Line! Reviewed on: 16th July 2024

Easy experience to renew and competitive prices.

Easy experience to renew and competitive prices. Reviewed on: 24th May 2024

Registration was easy enough

Registration was easy enough, however, I didn’t experience a claim when I was insured by them. Since then they have not been the most competitive. Reviewed on: 2nd April 2024

Car insurance renewal

Been with direct line for 6 years always had amazing service. I got my. Renewal price. For car insurance And it was the most expensive Price I ever had. They Wasn't happy to reduced it. . Really disappointed With them. So sad to leave them but given me no option Also got my house insurance. With them. Which I will be changing to. They are not loyal any more. To valued customers always had. A trusting. Reliable. Service with them always recommended them. But all that will change. Very very. Upset. And disappointed with them Reviewed on: 24th February 2024

Worst company ever for my car insurance!

Worst company ever for my car insurance! Reviewed on: 20th February 2024

20 years as a customers and they treat you like dirt.

Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance. Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened. I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still. DON’T EVER USE DIRECT LINE - they are a horrible company. Reviewed on: 15th January 2024

Rubbish customer service

Asked for quote for 2 cars,advisor didn’t know what rear reversing sensors were or panoramic roof on car.Got quote £1400 for the 2 cars.Went with LV in the end £530 for both cars.Hubby was on phone with direct line for at least 1 hour.Absolutely shocking wouldn’t ever bother with them again Reviewed on: 1st January 2024

AVOID AT ALL COSTS - WORSE THAN USELESS

Worst service I have ever recieved. You can never tell how good your insurance company is until you need to make a claim. I paid a little more money on my premium to go with direct line thinking they were a good reputable company. Unfortunately I was involved in an RTC last December and the claim is still ongoing. I've wasted hours of my life speaking with claims handlers who do not seem to have a clue what is happening, nor do they seem to care. I have been told a manager will call back by 3 different advisors, nothing come of that the first 2 times and I have to wait 48hours this time to find out if anyone can be bothered to speak with me. I have recieved summons to court and demands for payment of 000's of pounds onlly to be told that I should not have to deal with that - they will handle it as part of their "service" I pay for. The last straw has been a legal firm call me today to let me know they are handling the case as the last lot went bust. They now need all the info, as it hasn't been made available to them. Better than that, the legal team did not repsond in time, or at all, so I now face the possiblility of a CCJ. Tried to complain but they just do not care, no know anything about what is happening with my claim. Absolutely disgusting. Reviewed on: 14th December 2023

Steer clear

Despite having been with them for years and never missed a payment or made a claim , when I cancelled my policy today, as I had sold car and no longer needed it, they insisted I pay an admin fee of £60 odd for the privilege of cancelling. Interestingly I was similarly ripped off by greenflag breakdown, who it appears are owned by same holding company, when I cancelled with them. Reviewed on: 7th December 2023

My own advice steer clear of Direct Line Insurance

Had a no fault claim against a driver Insured by Direct Line. Had a Car destroy my front step and damage wall under step, driver had collapsed. My own Insurance LV want £600 B4 I would get work started, money Is tight I have no spare cash. Direct Line won't even send one of their own assessors to check damage and arrange to fix. My neighbours had car / van written of by same driver/car and no joy dealing with Direct Line. Avoid, Avoid. Reviewed on: 20th November 2023

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