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Amanda

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Review of the Direct Line, Car insurance:

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Big changes at Direct Line

My family has always used Direct Line for all insurance cover but something has definitely changed recently - and not for the better. My son, as a new driver, had someone pull out on him in June. To date (now in September) he has still not managed to speak to anyone. We have had to do everything online and all emails have remained unanswered. I submitted a complaint and, 2 days before the investigation should have concluded, I got an email to say that my complaint hadn’t even been assigned to anyone - which just supported the reason for my original complaint. Three of the four people in the household have had renewal quotes of between £500 more or double the cost for last year - even though nothing has changed. The courtesy car was a nightmare to sort out with the Company they use and we didn’t receive any updates of how long my son’s car would be away for repair. I have lost all confidence in the company now and would not use them again, which is a real shame. Reviewed on: 5th September 2023

Review of the ManyPets, Pet Insurance:

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Excellent Company

I moved my pet insurance from another well known provider. The switch was easy and the cover is exactly what I was hoping for. Whilst many policies are just about making money, Bought by Many reward their customer’s loyalist. I would recommend making the switch. Reviewed on: 15th September 2020

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