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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (354 reviews)

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3.62

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (354)

overall it was quite good, but i did have to argue to get what i deserved

I got a great price from them, and i didnt have any problem with them until it was time to leave, i spent 1 hour on the phone just to leave, being offered everything that i didn't want, all i wanted was to leave, looking back if i knew how hard it was to leave i wouldnt of chosen them for my car insurance Reviewed on: 26th March 2015

Great service both during a non fault accident and last year when I had to stop driving due to health.

I had have been with them for years after a non fault accident they where very quick to get my car collected fixed and returned. Then last year I had to stop driving due to health issues again they where very helpful changing insurance details over to my husband advising me on transferring my no claims to keep insurance costs down. Reviewed on: 26th March 2015

First Class Service

I have been with Direct Line for a few years now for different kinds of insurances and always felt that the company had very good customer services. Nothing was a problem when I happened to be in contact with them about anything. Prices for each insurance was competitive and affordable. Therefore, I would definitely recommend them. Reviewed on: 25th March 2015

ALWAYS BEEN GREAT TILL GO RENEWAL QUOTE AND HAD GONE UP £200 WITH NO CHANGES !!

BEEN WITH FOR OVER 5 YEARS AND GOT RENEWAL QUOTE WAS £200 MORE THAN LAST YEAR PHONED UP AND SUDDENLY MANAGED TO DROP THE PRICE BY OVER £100 AD STILL MORE THAN BEEN OFFERED BY OTHER COMPANIES Reviewed on: 24th March 2015

Insurance with Direct Line

I thought I would be given the best deal from Direct Line when I asked for a quote over the Internet but found it was dearer than my current insurace. I then wanted to find out why so rang them up and not only did they give me a better offer than my existing insurer, they gave me a few added benefits that I did not have. I would say to talk to them over the phone if they do not beat your current insurer as they may offer to beat your current insurer with a few added benefits as well. Reviewed on: 24th March 2015

Positive so far!

When looking for insurance after my daughter passed her test and got her first car, this provider gave the lowest quote and allowed us to pay in monthly installments. She now has a telematics box in her car which monitors her driving which is somewhat reassuring to me as her nervous mum! Providing her scores are consistently good, she can earn a discount of up to 50% on renewal Reviewed on: 24th March 2015

Overpriced

Car insurance is overpriced. I got quoted £570 from direct line and £315 with 3 other companies for the same details. Not impressed. Reviewed on: 24th March 2015

very well thought out company

i recently bought car insurance for the first time was very pleased with the level of service and help Reviewed on: 24th March 2015

Best By Far!

I have tried many times to better my Car Insurance price provided for me by Direct Line but no other brand comes close! Reviewed on: 24th March 2015

Good value for money, excellent customer service

Having taken out the insurance policy earlier this year, do far I'm very happy. I had to modify the policy which they allowed me to do on the phone without any charges. Think they are as good as they claim. Reviewed on: 24th March 2015

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