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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (353)

Great service both during a non fault accident and last year when I had to stop driving due to health.

I had have been with them for years after a non fault accident they where very quick to get my car collected fixed and returned. Then last year I had to stop driving due to health issues again they where very helpful changing insurance details over to my husband advising me on transferring my no claims to keep insurance costs down. Reviewed on: 26th March 2015

First Class Service

I have been with Direct Line for a few years now for different kinds of insurances and always felt that the company had very good customer services. Nothing was a problem when I happened to be in contact with them about anything. Prices for each insurance was competitive and affordable. Therefore, I would definitely recommend them. Reviewed on: 25th March 2015

ALWAYS BEEN GREAT TILL GO RENEWAL QUOTE AND HAD GONE UP £200 WITH NO CHANGES !!

BEEN WITH FOR OVER 5 YEARS AND GOT RENEWAL QUOTE WAS £200 MORE THAN LAST YEAR PHONED UP AND SUDDENLY MANAGED TO DROP THE PRICE BY OVER £100 AD STILL MORE THAN BEEN OFFERED BY OTHER COMPANIES Reviewed on: 24th March 2015

Insurance with Direct Line

I thought I would be given the best deal from Direct Line when I asked for a quote over the Internet but found it was dearer than my current insurace. I then wanted to find out why so rang them up and not only did they give me a better offer than my existing insurer, they gave me a few added benefits that I did not have. I would say to talk to them over the phone if they do not beat your current insurer as they may offer to beat your current insurer with a few added benefits as well. Reviewed on: 24th March 2015

Positive so far!

When looking for insurance after my daughter passed her test and got her first car, this provider gave the lowest quote and allowed us to pay in monthly installments. She now has a telematics box in her car which monitors her driving which is somewhat reassuring to me as her nervous mum! Providing her scores are consistently good, she can earn a discount of up to 50% on renewal Reviewed on: 24th March 2015

Overpriced

Car insurance is overpriced. I got quoted £570 from direct line and £315 with 3 other companies for the same details. Not impressed. Reviewed on: 24th March 2015

very well thought out company

i recently bought car insurance for the first time was very pleased with the level of service and help Reviewed on: 24th March 2015

Best By Far!

I have tried many times to better my Car Insurance price provided for me by Direct Line but no other brand comes close! Reviewed on: 24th March 2015

Good value for money, excellent customer service

Having taken out the insurance policy earlier this year, do far I'm very happy. I had to modify the policy which they allowed me to do on the phone without any charges. Think they are as good as they claim. Reviewed on: 24th March 2015

Good service provided by direct line.

Good service provided by direct line as my car insurance provider and would recommend. Reviewed on: 24th March 2015

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