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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 4.10 (369 reviews)

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4.10

Based on 369 reviews, last reviewed 4th Sep 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

19%

Latest highest rating:

4

satisfactory I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (369)

Great rates for young drivers

My son has been on my policy as joint driver since he passed his test at age 19. Comparing what I pay with what friends in similar situations pay to other companies, I'd say Direct Line offers great value. Reviewed on: 18th August 2016

Simple Wordings, Fair Pricing

Easy to understand, no massive renewal price hikes. All round fair and reliable insurance provider. Reviewed on: 16th August 2016

Great service at a reasonable price

I have been with Direct Line car insurance for nearly 10 years now and, though i've only made a claim for a windscreen repair I have always been very impressed with their customer service and cost. They don't charge admin fees to change details on the policy and will always price match any quote that you get through them online if it's cheaper than the initial renewal quote they've sent through. Can't find them through comparison sites, which is why I think they manage to be reasonable pricewise. Can't fault them. Reviewed on: 15th August 2016

Great product

Love the "Drive Plus" application that you can get with their policy which rewards safe driving and will also make you think more about driving safely as it becomes competitive and you want to achieve a high score Reviewed on: 13th August 2016

Direct Line Car Insurance

My car insurance is a fair price, and I've never had any problems with them. Reviewed on: 11th August 2016

Great Price

Direct line came up with the best price for my car insurance, however, it wasn't just the price, the whole package was great, if I'm hit by an uninsured driver I won't lose my no claims bonus, and when I called to ask a couple of questions they couldn't have been more helpful Reviewed on: 3rd August 2016

Best price and good service

After much research Direct line offered the cheapest premiums and all of our dealings with them so far have been pain free and efficent Reviewed on: 1st August 2016

Top Class

Great customer service, easy website and good cover. Reviewed on: 1st August 2016

Great

Great price, good customer service Reviewed on: 1st August 2016

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