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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (353)

good

It is an easy process to get a quote and buy online. I have used this company many times over the years and have always found them to be competitively priced and reliable Reviewed on: 28th March 2016

Great

Did all the price comparison sites and then tried direct line as they are not on them. Found there price to beat the cheapest quote. It was quick and easy to buy online and all the paperwork came through quickly Reviewed on: 28th March 2016

constantly best price

every year without fail matches any other price out there Reviewed on: 28th March 2016

Just OK

Was with Direct Line for a number of years in my early twenties and premiums came down year on year. Then one year my renewal came and without any particular reason they increased it by £200+. Thought they might match everyone else on the market due to my customer loyalty, but they didn't budge on the premium. Also had a nightmare trying to speak to staff in outsourced call centres, and felt that they sent out too much useless paperwork. Would think hard before going with them again. Reviewed on: 18th March 2016

CheekyCharges Campaigner

They are rip off merchants. I have been with them over 15 years. I get a speeding fine, which wasnt my fault - the court acknowledge it went to the wrong address, so I missed the chance of speed awareness. Suddenly, my insurance is up £200 per year!! ! Reviewed on: 13th March 2016

CheekyCharges Campaigner

average customer service, not the best prices and difficult to get help Reviewed on: 11th March 2016

CheekyCharges Campaigner

Charges for certificates of insurance to be faxed. Charges for car in their possession, which had been written off. Wouldn't touch them with a bargepole next time! Reviewed on: 11th March 2016

Very good company although they are applying charges like the others

I have been with direct line for about 5 years and they have good although I have been experiencing some problems lately. I have been involved in an car accident where the other party declares that he is "reversed and he felt a bump to find out that I was reversing at the same time". It s clear that he was not even looking as he felt a bump!!!. My insurance is trying to make me pay for the half. I feel that they are not defending but they rather close the case for their benefit. Reviewed on: 9th March 2016

CheekyCharges Campaigner

I claimed though them and it was so quick and easy you hear horror stories but not my experience with Direct line luckily, the staff are always helpful can take a while to get through though by phone if you need them, always take other products I have with them into account and I receive discount. Reviewed on: 2nd March 2016

CheekyCharges Campaigner

Had a great quote from them, were very easy to deal with and set up. the only downside is that they refused to accept our Dutch no Claims bonus of 16 years! Even though it was from an international insurer, written in english ect. Reviewed on: 26th February 2016