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Direct Line: Car insurance reviews

View other Direct Line products
3.62
Based on 354 reviews, last reviewed 26th Jan 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
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26%
See only 3 star reviews
6%
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2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P
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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (354)

They let me down this time

1
I have been very happy with direct line but lately I was very disappointed the way they are dealing with my claim. Lack of communication and I am feeling being ignored by the company. There is no way to make an official complaint on their website and after staying on line I was told to write an email to ....company who knows what??!!! FRUSTRATING......!!!!! sort it out...please.......YOU NEED TO LISTEN TO YOUR CUSTOMERS Reviewed on: 24th May 2016
mark's avatar
mark

good

4
It is an easy process to get a quote and buy online. I have used this company many times over the years and have always found them to be competitively priced and reliable Reviewed on: 28th March 2016
bizzielizzie's avatar
bizzielizzie

Great

5
Did all the price comparison sites and then tried direct line as they are not on them. Found there price to beat the cheapest quote. It was quick and easy to buy online and all the paperwork came through quickly Reviewed on: 28th March 2016
luckylady6's avatar
luckylady6

constantly best price

4
every year without fail matches any other price out there Reviewed on: 28th March 2016
harbour's avatar
harbour

Just OK

2
Was with Direct Line for a number of years in my early twenties and premiums came down year on year. Then one year my renewal came and without any particular reason they increased it by £200+. Thought they might match everyone else on the market due to my customer loyalty, but they didn't budge on the premium. Also had a nightmare trying to speak to staff in outsourced call centres, and felt that they sent out too much useless paperwork. Would think hard before going with them again. Reviewed on: 18th March 2016
Jeff's avatar
Jeff

CheekyCharges Campaigner

1
They are rip off merchants. I have been with them over 15 years. I get a speeding fine, which wasnt my fault - the court acknowledge it went to the wrong address, so I missed the chance of speed awareness. Suddenly, my insurance is up £200 per year!! ! Reviewed on: 13th March 2016
Sarah Louise Gray's avatar
Sarah Louise Gray

CheekyCharges Campaigner

3
average customer service, not the best prices and difficult to get help Reviewed on: 11th March 2016
Elizabeth Williams's avatar
Elizabeth Williams

CheekyCharges Campaigner

1
Charges for certificates of insurance to be faxed. Charges for car in their possession, which had been written off. Wouldn't touch them with a bargepole next time! Reviewed on: 11th March 2016
Anonymous's avatar
Anonymous

Very good company although they are applying charges like the others

5
I have been with direct line for about 5 years and they have good although I have been experiencing some problems lately. I have been involved in an car accident where the other party declares that he is "reversed and he felt a bump to find out that I was reversing at the same time". It s clear that he was not even looking as he felt a bump!!!. My insurance is trying to make me pay for the half. I feel that they are not defending but they rather close the case for their benefit. Reviewed on: 9th March 2016
mark's avatar
mark

CheekyCharges Campaigner

5
I claimed though them and it was so quick and easy you hear horror stories but not my experience with Direct line luckily, the staff are always helpful can take a while to get through though by phone if you need them, always take other products I have with them into account and I receive discount. Reviewed on: 2nd March 2016
Natalie Syrett's avatar
Natalie Syrett

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